E63 losing power...

[Bobby Dazzler]

Is there a clear confirmation whether the goodwill came from MBUK or from the dealer?

 

[Bobby Dazzler]

Just seen that it was the intake gasket. This failed on our ML63 and wasn't covered by warranty either. I paid but I'm sure it was a lot less than you were quoted.

 

[nico2014]

Is there a clear confirmation whether the goodwill came from MBUK or from the dealer?

Yes it is definitely from MBuk as it is stated in the invoice.

 

[kamalpatel12448]

This is appalling service and I would ask where it says in the warranty that this fault is not covered to get it fully paid for by MB.

For everyone - if there are two dealers I would never have my car towed to following a breakdown it would be Colindale and Watford, neither are good from past experiences, but people do move on!

 

[nico2014]

This is appalling service and I would ask where it says in the warranty that this fault is not covered to get it fully paid for by MB.

For everyone - if there are two dealers I would never have my car towed to following a breakdown it would be Colindale and Watford, neither are good from past experiences, but people do move on!

Hi Kamal, I did check the warranty booklet and it is a bit of a grey area with gasket, hence why they reject the warranty as it is not very clear and one could understands this part is under warranty but as it is not clearly stated they are using this as an excuse to reject it...

With regards to dealers, Mobilo took the car to the closest MB from my home, so I did not have a choice on this basis. To be fair MB in Colindale have done their best to assist on this occasion with my claim. When it comes to servicing my car like all previous mercedes cars I have had, I always go to mercedes in Milton Keynes, as they are really friendly and very good at servicing your car and looking after you as returning customer. From my experience, the service is much better than a Mercedes Benz in London and is cheaper too.

 

[kamalpatel12448]

Hi Kamal, I did check the warranty booklet and it is a bit of a grey area with gasket, hence why they reject the warranty as it is not very clear and one could understands this part is under warranty but as it is not clearly stated they are using this as an excuse to reject it...

With regards to dealers, Mobilo took the car to the closest MB from my home, so I did not have a choice on this basis. To be fair MB in Colindale have done their best to assist on this occasion with my claim. When it comes to servicing my car like all previous mercedes cars I have had, I always go to mercedes in Milton Keynes, as they are really friendly and very good at servicing your car and looking after you as returning customer. From my experience, the service is much better than a Mercedes Benz in London and is cheaper too.

A shame about grey area in warranty, hope it's been fixed now, and no more repeating of the problem. Mobilo will take the car to garage of your choice now so doesn't have to be nearest MB garage.

I have to be honest and say I don't trust any MB dealer for service right now except Brooklands, see my other threads, bit old now. In the end I took out a service plan for may reasons.

Enjoy the car! If you want to switch to Brooklands PM me and I'll introduce you to some nice people in service.

Kamal

 

[nico2014]

A shame about grey area in warranty, hope it's been fixed now, and no more repeating of the problem. Mobilo will take the car to garage of your choice now so doesn't have to be nearest MB garage.

I have to be honest and say I don't trust any MB dealer for service right now except Brooklands, see my other threads, bit old now. In the end I took out a service plan for may reasons.

Enjoy the car! If you want to switch to Brooklands PM me and I'll introduce you to some nice people in service.

Kamal

Hi Kamal,

Thanks for your post. The car is now running great and even better if I am honest. Can't wait to drive it all the time. Thanks for your advice and your recommendation with Brookland.