'Eurocharged' remap experience

[acej]

I think this is a fair result Robert.

I have used EC a number of times and both Paul and Andy have gone out of their way to make sure I ended up with the results I was after. I have had some experimental mods and experienced some interesting challenges but the guys have delivered what I have been looking for each time and have gone out of there way to support my developments.

With the extra admin support I am sure communication issues such as this won't take the shine of the great technical solutions they deliver.

 

[MBDevotee]

Is it me - but £800 for a remap (even with a rolling road print out) seems extraordinarily expensive????

Is that how much these maps cost nowadays??

 

[merc85]

Is it me - but £800 for a remap (even with a rolling road print out) seems extraordinarily expensive????

Is that how much these maps cost nowadays??

I presume there's abit more work tuning a N/a vehilce than a turbocharged/supercharged one.

 

[Pitts Pilot]

I presume there's abit more work tuning a N/a vehilce than a turbocharged/supercharged one.

I also had the gearbox remapped. The gearbox TCU torque limiters are adjusted in order to allow the gains from the engine to 'pass through' the box without being 'strangled'.

I have also received a 50% refund that I think is a very generous gesture from Eurocharged, given that the car is driving fine.

Furthermore, I have had Paul of EC on the phone apologising for the mess-up, so all things considered, EC have acted in a professional manner befitting a firm that, IMO, does merit our approval on this Forum

I for one will use them again, as I realise that I was the 'exception to the rule' in terms of Customer Service, not the norm!

Cheers,
Robert

 

[luckyamg]

Good stuff. Glad its resolved and the business in question should come out unscathed. I for one would use them in future.

 

[Dieselman]

Pitts pilot.

It's a shame you didn't do some stopwatch timed runs before and after your remap.

I suspect they would make interesting reading, especially since the car "Feels" more lively due to the gearbox shifts being firmer than originally.

 

[markjay]

I do not know any of the parties involved (other than through posts on this forum), and while I am of course happy that this matter was resolved in a mutually satisfactory manner, I find it extraordinary that the offer and acceptance were publicly made.

This is not criticism.... just an observation. Perhaps it is a sign of our times that such matters are now discussed publicly on the Internet and not in private.

 

[Dieselman]

I do not know any of the parties involved (other than through posts on this forum), and while I am of course happy that this matter was resolved in a mutually satisfactory manner, I find it extraordinary that the offer and acceptance were publicly made.

This is not criticism.... just an observation. Perhaps it is a sign of our times that such matters are now discussed publicly on the Internet and not in private.

I thought Pitts Pilot attempted to discuss them in private, but gave up and eventually resorted to a public report.

This often elicits a suitable response from a company that is not readily sorting issues.

I suspect the remap made no difference and the feel is better due to the firmer gearbox shifts.

Sometimes, losing data is "convenient."

 

[automaniaman]

I do not know any of the parties involved (other than through posts on this forum), and while I am of course happy that this matter was resolved in a mutually satisfactory manner, I find it extraordinary that the offer and acceptance were publicly made.

This is not criticism.... just an observation. Perhaps it is a sign of our times that such matters are now discussed publicly on the Internet and not in private.

The OP tried the private approach without success. Named & shamed seems to have had the desired result in the instance...

 

[Dieselman]

The OP tried the private approach without success. Named & shamed seems to have had the desired result in the instance...

Mark lives a sheltered life wearing rose tinted spectacles and wrapped up nicely in cotton wool.

 

[markjay]

Mark lives a sheltered life wearing rose tinted spectacles and wrapped up nicely in cotton wool.

That would have been nice... but sadly not so.

What I meant to say was that while I fully understand pitts pilot's initial post - I was expecting the actual financial settlement to be made and be accepted in private.

 

[markjay]

...Sometimes, losing data is "convenient."

Either I have too much faith in humanity, or you have too little, or perhaps it's a bit of both.

 

[Dieselman]

Either I have too much faith in humanity, or you have too little, or perhaps it's a bit of both.

I'm a realist.

Other than the throttle opening issue on lesser '63 variant cars, there isn't a fat lot to be achieved by remapping a n/a petrol engine.

I recall one member who found his car to be generating a whole 1 Bhp extra after a remap of his compressor, when the company claimed a reasonable increase.
He took a full refund.

Products such as Snake oil, or smoke and mirrors have been on sale since time eternal.

 

[Pitts Pilot]

The OP tried the private approach without success.

I can confirm that I tried for a fortnight to get hold of the dyno graphs from Eurocharged. (It turned out that one had not been saved, so didn't exist!)

I spoke to both Paul and Andy during that time, and emailed plus texted, but to no avail.

So what was I to do?

Unsurprisingly, being a member of the Forum I posted my problem, saying I was giving up on chasing EC as life was too short. However, I thought it important that other folk knew of my experience.

However, as often happens on forums, a response was elicited from the "responsible" party and a solution was quickly found. Hooray for forums is all I can say!


Paul of Eurocharged offered me a generous 50% refund that I was pleased to accept, and all is now sorted out in an amicable way.

Furthermore, my confidence in Eurocharged is completely restored, and I am pleased to recommend a firm that clearly takes its customers seriously by admitting an error and offering a refund

All's well that ends well

Cheers,
Robert

 

[sjmaxwell]

And I think the post should close on that !

 

[Mrhanky]

This thread had made me think about my choice of tuner in more detail.

Got to be msl for me now.