• The Forums are now open to new registrations, adverts are also being de-tuned.

Euromerc delivery-communication problem

Status
Not open for further replies.
Since you've never been a customer of mine I'm somewhat surprised that you see this as a problem, recurring or not.

Shipping anything to other countries using their local postal service can be a bit hit and miss, sometimes parcels arive in a matter of days, other times it can take weeks...

Nick-Perhaps you would be kind enough to reply to MY emails and PMs I sent you a few weeks ago enquiring about a part that you were going to check you had and quote me a price. I have previously supplied you with my VIN number as requested and even after a couple of further emails to you, I have heard nothing back at all!!
 
In my experience, Nick's communications do sometimes leave something to be desired.

A couple of years ago, I bought a few filters and things from Euromerc, via Ebay, with no problems at all. Later I bought a centre section exhaust, which Nick delivered personally, again no apparent problem.

I often buy things I need, when I see them and in advance of actually using them though and so it was here. Well, after something like 3 months I took it to a garage to be fitted along with a service but it turned out to be for the wrong car and I had to buy the correct one from a dealer.

I guess an easy mistake to make but to try and sort something out I emailed him at his regular email address and via Ebay and twice PM'd him on here but he didn't reply at all.

I haven't used him since, which I find a shame as he has often had a few parts I'd have liked.

Give the guy a break ...

If you bought it from any other Ebay seller , would you expect them to take it back after 3 months ? or even from a shop ?

Imagine it was M and S ...

' Oh yes , i bought it three months ago , but never tried it on until now , and now i realise it doesn't fit , can i have my money back ? '

If he wasn't a member here and hence by association 'a pal' would you expect a refund ?

Seems a shame to cut your nose off to spite your face because someone doesn't reply to an email about something bought months previously.
 
3 months is rather a long time, however I did take a coat back a year later and got my money back :eek::D.

We all know Nick is a nice bloke - just people are quick to turn if you don't live up to expectation. I'm sure my time will come :(:o.
 
however I did take a coat back a year later and got my money back :eek::D.

Why does this not surprise me ;):D
 
Give the guy a break ...

If you bought it from any other Ebay seller , would you expect them to take it back after 3 months ? or even from a shop ?

Imagine it was M and S ...

' Oh yes , i bought it three months ago , but never tried it on until now , and now i realise it doesn't fit , can i have my money back ? '

If he wasn't a member here and hence by association 'a pal' would you expect a refund ?

Seems a shame to cut your nose off to spite your face because someone doesn't reply to an email about something bought months previously.

Howard, I do respect your views and the fact that you jump to the defence of a friend but you don't know the facts here.

Firstly, someone in the the business of selling Mercedes parts, using the brand name in their own name and regularly (and very usefully) contributing to this forum does lend them an added element of trust, I think.

Anyway, your analogy that my purchase was akin (say) to buying a pair of trousers that didn't fit is not valid. I bought a (new) genuine Mercedes exhaust that was specifically advertised as being for a 2.6 when it was actually for a 2.0.

Yes, it took me around 3 months to discover it was wrong but I'm not a mechanic and I'd no reason to doubt or even to check (to this day I've never seen the underside of my car - it's too low). Is 3 months too long to take to discover the fault? It is a while certainly but not an unreasonable time and it certainly doesn't bar me from taking action - I still could actually. But I have no intention of doing so.

Give the guy a break? I paid what I consider quite a lot of money for this and yet all I was asking for was a reply. I had thought we could come to some arrangement that suited us both. In case you think I was being unreasonable, here are the 2 PM's I sent:

"Centre Section Exhaust bought from Euromerc

--------------------------------------------------------------------------

Dear Nick,

I tried to contact you via Ebay's message system but received no reply so I'll try here.

You sold me a Centre Section Exhaust for my W201 2.6, on Ebay and delivered it (with some other items) to my home in *******, up in Scotland.

Well, there was obviously some mistake because the exhaust didn't fit. It turned out it was for a 2.0 and not a 2.6.

I realise you simply made some sort of simple mistake but I had to buy another one and am now stuck with an exhaust that's no good to me.

Can you reply, either to here or my email address (*******) please and we can see what we can sort out?

Kind regards, Rob"

and later:

"Hi Nick, can you answer please?

--------------------------------------------------------------------------

Hi Nick, I've sent you emails to your Ebay account, email address and to the private message area here but am getting no answer.

It concerns an exhaust that you sold me, for a 190E 2.6 but which is for a 2.0.

I'd appreciate a reply to see if we could sort it out.

Kind regards, Rob"

I got no reply whatsoever.
 
Ok its been nearly a week and now its gone cold, no further updates from Nick regarding my parts inquiry. So I am guessing that he cant offer me what I need but it would have been nice to have been informed.

Such a shame this could be a great service, I would certainly be spending my hard earned with him if it was a tad more reliable.

:(
 
I'd try again PJayUK - I've had half a dozen private messages and one phone call from Nick this week so I know he's around :)
 
Had a couple of parts over last 2 weeks from nick, not had any problems with payment or delivery... I'd just give him another call
 
I used Nick a couple of weeks ago. I had a parts query as I was desperate for a part.

He phoned me back within 24hrs, he had located the part, gave me a good deal, and we also had a good chat.

What he did say to me was he was in the process of moving premises and that everything was up in the air and in a mess.

Mabey this may be the case at the moment hence the delay in replies ?
 
Spanish Post

Having had a Property in Spain - would be amazed if any parcel got through and not "gone missing". The local post delivery man in Mojacar was discovered to be throwing letters away so he could go home early. Was he sacked - ha ha ha - he was taken off his round and put behind the counter. Most people out there have PO Boxes - I have sent things out recorded delivery. Means diddle squat - once the parcel leaves UK no further record is taken..
 
well, I can confirm that Nick is alive and well - or at least he was this afternoon :)

Indeed still alive after an exhilarating ride up the road in your 55....

I've now ditched plans to buy a sensible family car with a diesel engine and instead hanker after something with a V8 in it...
 
Ok its been nearly a week and now its gone cold, no further updates from Nick regarding my parts inquiry. So I am guessing that he cant offer me what I need but it would have been nice to have been informed.

Such a shame this could be a great service, I would certainly be spending my hard earned with him if it was a tad more reliable.

:(

Your PM was only yesterday PM, it's not that I hate you or anything, I just planning to reply to you when I had some news either way.
 
Your PM was only yesterday PM, it's not that I hate you or anything, I just planning to reply to you when I had some news either way.

I have not used Nick before, but i can say from experiance I sell Citroen and Peugeot parts on ebay, we state on all listings that we need the VIN number and we always get questions like...

1, Will this part fit my car (no details what so ever)

2, I need the 3rd relay from the right in the front fuse box

3, I had an inquiry for a clutch for a automatic!

4, Can you get me......

If nick is like me i do not even know what i have until its listed, also with that much stuff things van be hard to find.

At the end of the day when you get cheep parts you do not always get main dealer service, if thats what you want thats where you go

New parts are expensive and if you get a good deal then whats the probelm?
 
Ok its been nearly a week and now its gone cold, no further updates from Nick regarding my parts inquiry. So I am guessing that he cant offer me what I need but it would have been nice to have been informed.

Such a shame this could be a great service, I would certainly be spending my hard earned with him if it was a tad more reliable.

:(

Ummm-Well it's been five days since my last post on this thread and still no reply/email or PM from Nick, so I can only presume he doesn't want my business. It would have been nice to be told one way or another. Hardly the best way to be running a business in today's financial climate. Not impressed!
 
Last edited:
Indeed still alive after an exhilarating ride up the road in your 55....

I've now ditched plans to buy a sensible family car with a diesel engine and instead hanker after something with a V8 in it...


another one bites the dust :D
 
Status
Not open for further replies.

Users who are viewing this thread

Back
Top Bottom