OP
OP
Rashman
MB Enthusiast
Wheels are currently enroute to the UK! 
OP
OP
Rashman
MB Enthusiast
So having apparently arrived in the UK some days ago, I still haven't received them yet 
I'm being told that they are still with customs
Hasn't been the most pleasant buying experience to be honest.
I first contacted them 6.5 weeks ago to order these wheels... and I'm still waiting
They tell me that I should have them before the weekend but I'm not holding my breath.
I'm going to have them send me the wheels instead of me collecting them.
It would have been a nice part of the buying experience but I'm just getting abit hacked off with it now. I just want the poxy things.
Spending £150-£200 on fuel to get them is just not appealing anymore.
When I do finally receive them, I'll want to spend a few evenings waxing them up before they go on the car. I also have a service & MOT booked for next week so I may well wait until after that before putting them in the car.
So at best, it will still be another week or two before they're on the car
I'm being told that they are still with customs
Hasn't been the most pleasant buying experience to be honest.
I first contacted them 6.5 weeks ago to order these wheels... and I'm still waiting
They tell me that I should have them before the weekend but I'm not holding my breath.
I'm going to have them send me the wheels instead of me collecting them.
It would have been a nice part of the buying experience but I'm just getting abit hacked off with it now. I just want the poxy things.
Spending £150-£200 on fuel to get them is just not appealing anymore.
When I do finally receive them, I'll want to spend a few evenings waxing them up before they go on the car. I also have a service & MOT booked for next week so I may well wait until after that before putting them in the car.
So at best, it will still be another week or two before they're on the car
I feel for you....I spent much less on my alloys and had to wait because of "dubious" delays... I did get a little goodwill gesture which I couldnt really complain about though.....All I can say is dont worry about the wait, its raining anyway!
SavMan
Authorised Forum Sponsor
Patience...Patience...Patience 
Hopefully you will have a better experience than me, I am still waiting on mine and ordered around the same time. I had one set arrive and was not happy with the finish so sent them back, still waiting on the replacements.
Stupid thing is after sending the first set back I decided I wanted a different colour so will have them powder coated anyway. If I had thought of it before I could have just had the first set changed and they would be on my car by now
Hopefully you will have a better experience than me, I am still waiting on mine and ordered around the same time. I had one set arrive and was not happy with the finish so sent them back, still waiting on the replacements.
Stupid thing is after sending the first set back I decided I wanted a different colour so will have them powder coated anyway. If I had thought of it before I could have just had the first set changed and they would be on my car by now
OP
OP
Rashman
MB Enthusiast
Hey bud,
Yes, I'm being told that we are currently at the mercy of customs
I hope that is the case and that there isn't another reason hiding behind it!
Projex have told me that they will amend the price because of the balls-up with my order. I really do hope they keep to their word or I will not be happy.
I'm expecting them to be quite generous too, considering their quoted turn-around time is 12-16 working days!
Another thing that has annoyed me, is that I have asked them repeatedly, by email and phone, to give me a revised total for the wheels and tyres.
They have failed to do this up to now.
I was going to get them to provide springs and lower the car too.
I have since decided against this.
So the original total is going to be vastly different to the new total, which just comprises of wheels, tyres.
I believe the wheels come with bolts and centre caps.
But I have asked them to supply new locking bolts, which I understand I will need to pay for.
So far, they have avoided, for whatever reason, to give me a revised total.
Communication had also been very poor.
In the whole time up to now, they have not made one call to me, to give me updates etc.
I have had to ring them the entire time.
Really not impressed with their customer service.
I'm just hoping the quality of the wheels will make me forget all about that.
But I will be asking them to inspect them very carefully before sending them to me.
If I find any imperfections, marks or any damage, I will be rejecting them and getting my money back.
Really hasn't been easy at all so far
For the money I'm spending, I'm really very surprised and disappointed so far.
Yes, it's raining, you're right.
That's another reason I'll be getting them to send them to me.
It's going to be raining on and off for a while I reckon, so I wouldn't have been able to collect them at the moment anyway.
Last edited:
OP
OP
Rashman
MB Enthusiast
Patience...Patience...Patience
Hopefully you will have a better experience than me, I am still waiting on mine and ordered around the same time. I had one set arrive and was not happy with the finish so sent them back, still waiting on the replacements.
Stupid thing is after sending the first set back I decided I wanted a different colour so will have them powder coated anyway. If I had thought of it before I could have just had the first set changed and they would be on my car by now
Patience, yeah, I hear you bud.
But it really is wearing thin now.
If they were keeping me regularly updated and giving me the impression that they were on the case and sympathised, them I would feel differently.
But they haven't.
In fact, they make me feel bad when I ring them! And that's just not right.
I have only phoned them back when they have failed to call me when they said they would!
So if I've called them lots, that obviously says something!
If I don't receive them this week, I'm going to have the hump.
I'm trying to stay chilled for now.
I'm sorry to hear you are still waiting for yours
Yes, shame you didn't decide on the finish you wanted earlier.
Not to worry. There's still a chance you will get your second set before I get my first!!
Id put all of that in an email to them, see what they come back with. Doesnt sound good at all though, and it definitely doesnt sound like they are being honest with you, if they were, im sure they would be updating you whenever possible. I recon they dont know whats happening themselves!:fail
Hey bud,
Yes, I'm being told that we are currently at the mercy of customs
I hope that is the case and that there isn't another reason hiding behind it!
Projex have told me that they will amend the price because of the balls-up with my order. I really do hope they keep to their word or I will not be happy.
I'm expecting them to be quite generous too, considering their quoted turn-around time is 12-16 working days!
Another thing that has annoyed me, is that I have asked them repeatedly, by email and phone, to give me a revised total for the wheels and tyres.
They have failed to do this up to now.
I was going to get them to provide springs and lower the car too.
I have since decided against this.
So the original total is going to be vastly different to the new total, which just comprises of wheels, tyres.
I believe the wheels come with bolts and centre caps.
But I have asked them to supply new locking bolts, which I understand I will need to pay for.
So far, they have avoided, for whatever reason, to give me a revised total.
Communication had also been very poor.
In the whole time up to know, they have not made one call to me, to give me updates etc.
I have had to ring them the entire time.
Really not impressed with their customer service.
I'm just hoping the quality of the wheels will make me forget all about that.
But I will be asking them to inspect them very carefully before sending them to me.
If I find any imperfections, marks or any damage, I will be rejecting them and getting my money back.
Really hasn't been easy at all so far
For the money I'm spending, I'm really very surprised and disappointed so far.
Yes, it's raining, you're right.
That's another reason I'll be getting them to send them to me.
It's going to be raining on and off for a while I reckon, so I wouldn't have been able to collect them at the moment anyway.
OP
OP
Rashman
MB Enthusiast
Yes, I agree, I will discuss all this when I get a call from them when they have the wheels.
It's at that point that they will want the second payment, presumably before they send the wheels to me.
I will discuss all this with them.
I will then see how interested they are in putting things right.
On the subject of honesty, I don't think they are being dishonest about the wheels being in customs. I am inclined to believe this at the moment.
The bit that I found hard to believe, was them telling me that the manufacturer had "disregarded" my order, thinking it was a duplicate order!
I find it very hard to believe that a manufacturer would delete an order without at least checking first!
Of course, I will never know what happened, unless I call them liars and request copies of communication between themselves and the factory.. which I'm sure will be strangely "unavailable".
So I'm just having to wait. And wait!
I'm hoping this will have a good ending.
But what really winds me up, is how bad customer service is.
It is completely widespread. Communication is non-existent. Which, ironically, is usually the number one hate and also costs nothing!
Whenever I get anything for my car, or take it to have work done, it is crucial to me that the company working on it knows what I'm like and how I want the car treated.
I can't say how much it winds me up when they say sh@t like "we work on lambos, ferrari's etc... we know what we're doing.."
This doesn't fill me with confidence.. Instead, it gives me the impression that they only value lambos, ferrari's etc!
They don't know me and I haven't had dealings with them either.
So they should appreciate my concerns and reassure me of their abilities. Not shoot me down and get defensive when I express concerns!
Anyway.. I'll stop ranting now.
Just abit p'd off that another day has gone, with no wheels and no phone all. Again!
D
Deleted member 37751
Guest
By the sounds of it, you should have gone to Halfords Rash.
SavMan
Authorised Forum Sponsor
In fairness Rash there is not a lot more they can tell you at this stage, waiting for clearance through customs can be a real pain. I have had things take hours, most days but some weeks. They will also probably be waiting for the charges to come through so they know there margins.
I'm sure the wait will be worth it
I'm sure the wait will be worth it
Dr-Nab
MB Enthusiast
Hopefully they will be with you soon Rash. One quick point though, you say they haven't given you a total yet despite your deposit amount and lengthly delay in the order - your wheels are currently sat at customs. There will be a handling charge for that also there will probably be some form of import duty to pay if the wheels have an invoice amount/declared value with their customs tags for shipment so I'd make sure that they don't hammer you on that if they do give you a "revised" total.
When I get stuff sent from abroad I make sure the company are absolutely clear on sending me the invoice documents separately with a menial amount declared on the package, but the liability on this for your wheels lies with projex uk but make sure they don't try and levy that on to you.
When I get stuff sent from abroad I make sure the company are absolutely clear on sending me the invoice documents separately with a menial amount declared on the package, but the liability on this for your wheels lies with projex uk but make sure they don't try and levy that on to you.
sheepy67
Active Member
poor service and communication is unforgivable in this day and age, projex is a small place and i only saw 3 people when i got my wheels.
My experience was better, had my wheels, fitted and communication was good, even when a replacement wheel was required due one that bent after a small impact.
Always replied to my email and calls...
It sucks having to wait for anything, especially when massively overdue. hope they are all you hope they are when they eventually turn up..
My experience was better, had my wheels, fitted and communication was good, even when a replacement wheel was required due one that bent after a small impact.
Always replied to my email and calls...
It sucks having to wait for anything, especially when massively overdue. hope they are all you hope they are when they eventually turn up..
OP
OP
Rashman
MB Enthusiast
Paul, Nab, thanks for your replies guys
Ok, so things have developed... and James at Projex and I had a much needed chat.
Firstly, they have finally received the wheels!
They will be sending them out to me by pallet lorry, as apposed to UPS etc.
I queried this but James said that it is the safest way to send them as wheels are likely to be thrown about by UPS and the like
The wheels will be wrapped and secured to a pallet and then sent of in a lorry.
Apparently according to James, the pallet will probably change lorries 5 or 6 times during the delivery process. I was/ am alittle nervous about this but I am assured they will be fine.
I asked him to clarify what the remaining amount oustanding to be paid was and he said that he will consult with Matt and call me back.
In the meantime, the lorry will collect the wheels from Projex tomorrow which means I should have them on friday!
After receiving a call from James to say they had the wheels, I then subsequently received another call from him to hash out the final amount to pay... and to also inform me that he had received word of a certain thread on a Mercedes forum
James and I then engaged in a very much-needed chat about things...
James was a little concerned that they were potentially being put in bad light and wanted to discuss things.
I confirmed that I did indeed have a thread on current wheel purchase.
I said that I generally like to create threads about work I am having done to the car or about things I am buying for my car (I'm sure you all remember "The White Dog"!
).
I said that I do this not only to create topics for the forum but to also share my experiences with all you forum members, as alot of us do.
I was completely upfront and honest with James. I told him that I had grown increasingly impatient and upset with the delays in getting the wheels and also with the communication issues I have experienced with them.
I said that I was not at all looking to cut them down with this thread but was merely making an account of my new purchase. You will note that my first post on this thread enquires as to where I can buy forged wheels in the UK. The thread will continue right up to the point the wheels are installed on my car.
My discussion with James was quite lengthy, which was good because it was an opportunity for both of us to explain things from both our points of view.
Now, all you guys know what I'm like with my car. Yes, alot of you like to give me a good ribbing (which I don't mind, you bloody jokers!), but I'm sure you all appreicate the condition of my car and the lengths I go to keep it as it is.
My protective nature for my car really intensifies when I have work done to it too... The guys at EMP and wheels in motion will confirm this!
It was this, that I took time to explain to James. I assured him that I was not looking to make anyones life hard or to be unnecessarily difficult.. I am just very protective of my car and need people who are likely to come into contact with it to be aware of this.
It's funny, because I initially had a chat with Stewart at Projex when I first enquired about wheels.. I told him that I am funny about my car and he assured me that they have many customers who are worse than me.
James laughed at this and, with hind sight, conceeded that this was unlikely
I told him that the only reason that I question every angle about things is to avoid setbacks or complications along the line. For me and for the other party.
So James was able to get an idea of where I am coming from and what I'm like with my car. It was great to be able to talk to him about this stuff because, up to now, I haven't had a chance to do that.
He appreciates and acknowledges that there people like me that exist out there
I mentioned that my main frustrations stemmed from the lack of communication and not hearing anything from them. I was quite open about this and went on to say that the main gripe people have when dealing with companies is communication (I'm sure we can all relate to that with MB dealers, for example!).
Projex never seemed to have any time for me on the phone and conversations were often very rushed. This left me feeling as though I had explained myself properly, or left things un-discussed.
I said that during the course of things, I would have felt alot better to have just received a call to give me an update - even if there was no update.
Spending, what I feel is, alot of money on wheels and not being kept in the loop made me pretty uncomfortable.
Ok, now the flip-side.
Projex UK is a well established wheel specialist.
Among others, they were recommended to me.
Paul, I believe it was yourself who first recommended Projex to me.
After looking at the various forged wheels on offer, the UK source invariably seemed to go straight to Projex. So I guess they are doing something right.
James went on to say that they really are extremely busy. Alot of the time.
He appreciates that customers like myself would like to be kept in the loop but it is often the case that they don't have the time to keep contacting customers.
Also, he appreciates that there are people like myself that have lots of questions and need to know that purchases/specs are suitable for my car.
However, from their point of view, they deal with wheels day in day out and alot of my concerns are already addressed by them as a matter of course and are not needed to be raised.
Without meaning to belittle my purchase, James said that they often deal with wheels in higher price brackets and issues like safe transportation, quality etc are addressed accordingly.
So I can see how my concerns & questions probably bugged them because they do this all the time.
I mentioned it a few posts back - it bugs me when companies tell me "we're used to dealing with Lambos, Ferrari's...." or "We do this all the time...."
This may well be the case and they are probably good at what they do.
But to use Projex as an example, I have not had dealings with them before. There was no way for me to know for sure what standard they work at or their level of competences.
This is exactly why I have to take it upon myself to make it known what I am like with my car and what I expect. How else are they to know otherwise?
But this, in turn, bugs them because, understandably, they are probably thinking "Mate, you're worrying about nothing".
So to summaries my ramblings:
Projex have done and are doing what they are supposed to.. working out offsets, ordering wheels to be made, supplying them, along with bolts etc and delivering.
I was doing what I was supposed to... worrying about whether the wheels have the correct offsets for caliper/ arch clearance, the maximum possible concavity of the wheels, questioning tyre widths, wheel/ tyre valve design, questioning the procedures/ process for lowering the car (altough this is not going ahead now) etc etc...
Where things fell down was with communication.
I'll be honest, I paid out half of alot of money. Wheels were ordered. Order was messed up. Had to wait all over again. No update calls. Guys at Projex were quite hard to get hold of. When I did get hold of them, they didnt seem to have much time to talk, or seemed irritated by my calls (probably for the reasons explained above).
This all left me frustrated and second rate.
But, having had the chance to discuss all this with James, I feel alot better. He said the same and now knows where I'm coming from.
He has offered me a reduction in the costs and agreed to absorb the delivery cost too. So that side of things is sorted.
So,
Wheels have cleared customs and are with Projex.
James has confirmed that he will inspect the wheels before and after fitting the tyres.
They will leave tomorrow and I should have them on friday.
James will make sure that bolts and lockers are sent with the wheels.
I'll post up when I have received the wheels for the next installment!
Ok, so things have developed... and James at Projex and I had a much needed chat.
Firstly, they have finally received the wheels!
They will be sending them out to me by pallet lorry, as apposed to UPS etc.
I queried this but James said that it is the safest way to send them as wheels are likely to be thrown about by UPS and the like
The wheels will be wrapped and secured to a pallet and then sent of in a lorry.
Apparently according to James, the pallet will probably change lorries 5 or 6 times during the delivery process. I was/ am alittle nervous about this but I am assured they will be fine.
I asked him to clarify what the remaining amount oustanding to be paid was and he said that he will consult with Matt and call me back.
In the meantime, the lorry will collect the wheels from Projex tomorrow which means I should have them on friday!
After receiving a call from James to say they had the wheels, I then subsequently received another call from him to hash out the final amount to pay... and to also inform me that he had received word of a certain thread on a Mercedes forum
James and I then engaged in a very much-needed chat about things...
James was a little concerned that they were potentially being put in bad light and wanted to discuss things.
I confirmed that I did indeed have a thread on current wheel purchase.
I said that I generally like to create threads about work I am having done to the car or about things I am buying for my car (I'm sure you all remember "The White Dog"!
).I said that I do this not only to create topics for the forum but to also share my experiences with all you forum members, as alot of us do.
I was completely upfront and honest with James. I told him that I had grown increasingly impatient and upset with the delays in getting the wheels and also with the communication issues I have experienced with them.
I said that I was not at all looking to cut them down with this thread but was merely making an account of my new purchase. You will note that my first post on this thread enquires as to where I can buy forged wheels in the UK. The thread will continue right up to the point the wheels are installed on my car.
My discussion with James was quite lengthy, which was good because it was an opportunity for both of us to explain things from both our points of view.
Now, all you guys know what I'm like with my car. Yes, alot of you like to give me a good ribbing (which I don't mind, you bloody jokers!
), but I'm sure you all appreicate the condition of my car and the lengths I go to keep it as it is.My protective nature for my car really intensifies when I have work done to it too... The guys at EMP and wheels in motion will confirm this!
It was this, that I took time to explain to James. I assured him that I was not looking to make anyones life hard or to be unnecessarily difficult.. I am just very protective of my car and need people who are likely to come into contact with it to be aware of this.
It's funny, because I initially had a chat with Stewart at Projex when I first enquired about wheels.. I told him that I am funny about my car and he assured me that they have many customers who are worse than me.
James laughed at this and, with hind sight, conceeded that this was unlikely
I told him that the only reason that I question every angle about things is to avoid setbacks or complications along the line. For me and for the other party.
So James was able to get an idea of where I am coming from and what I'm like with my car. It was great to be able to talk to him about this stuff because, up to now, I haven't had a chance to do that.
He appreciates and acknowledges that there people like me that exist out there
I mentioned that my main frustrations stemmed from the lack of communication and not hearing anything from them. I was quite open about this and went on to say that the main gripe people have when dealing with companies is communication (I'm sure we can all relate to that with MB dealers, for example!).
Projex never seemed to have any time for me on the phone and conversations were often very rushed. This left me feeling as though I had explained myself properly, or left things un-discussed.
I said that during the course of things, I would have felt alot better to have just received a call to give me an update - even if there was no update.
Spending, what I feel is, alot of money on wheels and not being kept in the loop made me pretty uncomfortable.
Ok, now the flip-side.
Projex UK is a well established wheel specialist.
Among others, they were recommended to me.
Paul, I believe it was yourself who first recommended Projex to me.
After looking at the various forged wheels on offer, the UK source invariably seemed to go straight to Projex. So I guess they are doing something right.
James went on to say that they really are extremely busy. Alot of the time.
He appreciates that customers like myself would like to be kept in the loop but it is often the case that they don't have the time to keep contacting customers.
Also, he appreciates that there are people like myself that have lots of questions and need to know that purchases/specs are suitable for my car.
However, from their point of view, they deal with wheels day in day out and alot of my concerns are already addressed by them as a matter of course and are not needed to be raised.
Without meaning to belittle my purchase, James said that they often deal with wheels in higher price brackets and issues like safe transportation, quality etc are addressed accordingly.
So I can see how my concerns & questions probably bugged them because they do this all the time.
I mentioned it a few posts back - it bugs me when companies tell me "we're used to dealing with Lambos, Ferrari's...." or "We do this all the time...."
This may well be the case and they are probably good at what they do.
But to use Projex as an example, I have not had dealings with them before. There was no way for me to know for sure what standard they work at or their level of competences.
This is exactly why I have to take it upon myself to make it known what I am like with my car and what I expect. How else are they to know otherwise?
But this, in turn, bugs them because, understandably, they are probably thinking "Mate, you're worrying about nothing".
So to summaries my ramblings:
Projex have done and are doing what they are supposed to.. working out offsets, ordering wheels to be made, supplying them, along with bolts etc and delivering.
I was doing what I was supposed to... worrying about whether the wheels have the correct offsets for caliper/ arch clearance, the maximum possible concavity of the wheels, questioning tyre widths, wheel/ tyre valve design, questioning the procedures/ process for lowering the car (altough this is not going ahead now) etc etc...
Where things fell down was with communication.
I'll be honest, I paid out half of alot of money. Wheels were ordered. Order was messed up. Had to wait all over again. No update calls. Guys at Projex were quite hard to get hold of. When I did get hold of them, they didnt seem to have much time to talk, or seemed irritated by my calls (probably for the reasons explained above).
This all left me frustrated and second rate.
But, having had the chance to discuss all this with James, I feel alot better. He said the same and now knows where I'm coming from.
He has offered me a reduction in the costs and agreed to absorb the delivery cost too. So that side of things is sorted.
So,
Wheels have cleared customs and are with Projex.
James has confirmed that he will inspect the wheels before and after fitting the tyres.
They will leave tomorrow and I should have them on friday.
James will make sure that bolts and lockers are sent with the wheels.
I'll post up when I have received the wheels for the next installment!
OP
OP
Rashman
MB Enthusiast
Hey buddy, hope you and the new beastie are ok!
Yeah, poor communication can completely ruin things. It's amazing how much difference good communication can make.
I even said this to James. I said that if I had just had a call now and again, I would have been alot more chilled.
Glad all went well when you got wheels from them.
Yes, I believe there are only a few of them handling things there.
It's funny because it also reminds me of me and my work place... me, my bro and our dad
Stewart at Projex reminds me of my dad... knows his stuff but very little time for talk!
Yes, waiting sucks.. but we're getting there dude... wheels are on the way!
Watch this space for the next update.
Dr-Nab
MB Enthusiast
Great to know everything is sorted Rash, looking forward to seeing the wheels when you've fitted them - after 5 coats of wax (at least) on the rims of course
OP
OP
Rashman
MB Enthusiast
Great to know everything is sorted Rash, looking forward to seeing the wheels when you've fitted them - after 5 coats of wax (at least) on the rims of course
lol,
Yeah, I'll give them my usual inspection and then set to work with the wax!
A few coats of that and I'll pop them on the car to see how they look and make sure there are no clearance issues.
Fronts should be fine but I'm still alittle worried about the rears (10")
James and Matt say they'll be fine though with 35 offsets.
So I'll pop them on the car and then need to take them off again before taking the car to the service/ MOT next week.
After that'll, they'll go back on for the duration of the summer
aquanaut
Active Member
Thanks for the update, presume HRE alloys? If i decide to keep the car at end of agility will be looking to put on P43 or P44's....possibly! Pics please after you have fitted them!
OP
OP
Rashman
MB Enthusiast
Hey bud, hope you are well
No, actually the wheels I'm getting are BC Forged.
I'll keep which ones they are to myself until I've got them and taken pictures
Check out Projex's website whenever you get a moment. They can get hold of a wide range of wheels.
I'll get some pictures up of mine as soon as poss.
D
Deleted member 37751
Guest
I'm one of the first to stick up for businesses, but this just sounds like damage limitation to me Rash; that's also a pet hate of mine, the attitude of "yeah, we deal with Ferrari owners that spend more than you". Good companies with good customer relations treat punters that spend pennies as well as those spending thousands.
It shouldn't need someone to grass on your thread to get some movement...
It shouldn't need someone to grass on your thread to get some movement...
OP
OP
Rashman
MB Enthusiast
Hey Lee,
I'm with you completely.
The thought certainly crossed my mind too.
I've often been accused of being too much of a nice guy and this could be one of those times because I didn't want this to become an execution thread. I'm not one to set upon a company or person.
I'm just an enthusiast looking to buy some nice wheels for my car.
I think most of you have come to know what I'm like.. Alittle impatient at times, high maintenance (as Alps once called me! Lol), abit OCD with abnormally high standards when it comes to my car.
I dunno bud, sometimes, I wonder whether I jinx things or make things complicated. But I really don't think this is the case. I don't think I am unreasonable and I don't think I ask too much from a company/ supplier in regards to the service I believe I should get.
But I do have the same issues that you have.. companies who are quick to name-drop, quick to mention "high-value" client spends and immediately get on the defensive whenever their abilities/ knowledge are tested.
Every customer should be a valued customer and treated as such. It's just plain text-book.
In fact, I even touched on this when talking to James earlier.
I'll keep this thread alive and add to it as things progress.
Thanks for posting up, Lee, and I hope you are well
