GLE 3l d engine seizure

[Absolutelygutted]

Ok I’ve had the meeting.

He was very evasive and said no engineers report exists as it’s all done in technical report. I said I’m requesting a transcript. Until then there’s no answers on amount of oil or state of engine though I know there was enough oil in it, no mention of low oil anyway. In fact no further answers as to what seized the engine.

Cars recommended service miles 15,500.


Car had its first service at Mercedes dealership (different where it is now) on 25th august 2020 it was over on time because the garage was closed however it was 6k miles under at 9786. The car was then sourced from that dealership by an independent salesman and sold to me so it was originally sold there.

Car has currently done 24,952 so is within the mileage limit for service and only over time wise.

They are saying unwarrantable due to bad service history and that the laye first service contributed to the failure. I have said it had its first service within their policy time frame and if that’s true then they have to take some responsibility for that.

Filed a complaint directly with Mercedes and pushing ahead with independent inspection.

 

[Absolutelygutted]

Ive got a funny feeling the OP is female not that it matters ofcourse

Your spidey senses are correct

 

[pillow]

OP seems very reluctant to post the Reg. Number or VIN to allow us to assist him fully.

All very starnge!

I don't think someone being reluctant to share their reg number or VIN is strange in the least.

Many feel like their are risks involved in doing so (particularly those ignorant of what they can actually tell someone) - you see it a lot; people post pictures of their car but blank out the number plate. Why? Anyone can walk up to your car and easily read it and the VIN.

An unnecessary fear but certainly not strange or uncommon.

 

[Absolutelygutted]

I don't think someone being reluctant to share their reg number or VIN is strange in the least.

Many feel like their are risks involved in doing so (particularly those ignorant of what they can actually tell someone) - you see it a lot; people post pictures of their car but blank out the number plate. Why? Anyone can walk up to your car and easily read it and the VIN.

An unnecessary fear but certainly not strange or uncommon.

This is an ongoing case still in dispute so I’m just not sure on posting that right now.

 

[pillow]

This is an ongoing case still in dispute so I’m just not sure on posting that right now.

You do whatever you feel comfortable with.

Just bear in mind that the suggestions and advice anyone on here can offer will be somewhat vague without them being able to confirm the specifics about your engine (your VIN would allow someone to identify which engine you had and the engine number - which would then allow them to inform you whether or not it is one that has been flagged up with oil pump issues elsewhere.)

 

[Bellow]

They are saying unwarrantable due to bad service history and that the laye first service contributed to the failure. I have said it had its first service within their policy time frame and if that’s true then they have to take some responsibility for that.

The only argument they can have in relation to late servicing is that the oil wasn't changed soon enough and suffered (the quantity present is not disputed). It is not enough to blame a lubricant without evidence to obviate a warranty claim.

Your case will be greatly strengthened if you can demonstrate that the oil was in serviceable condition. To do that obtain a sample (30ml is enough) and obtain a sample kit from here >> Alcontrol Oil Analysis Laboratory

If the garage cannot provide a sample (because it has been disposed of) ask for the results of its analysis. If it has not submitted the oil for analysis it cannot prove that it was substandard. Do this in a recordable format eg, e-mail.

Ask also for the oil filter. It will likely have been drained by now but get it anyway. Bag it and put it aside for now. It may be of use later.

 

[grober]

Only OM656 PROBLEM I have come across so far as this one describing premature camshaft wear due to poor lubrication. This is a different problem from the OP's engine failure except that it perhaps flags a oil supply problem with this engine? If there is an oil pump problem it would be useful if someone could post a link to a site describes it?

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[pmcgsmurf]

I don't think someone being reluctant to share their reg number or VIN is strange in the least.

VIN I can agree with as someone has to walk up to your windscreen to get this.

Reg. no. I can't when looking for advice of this nature.
This would allow one of "us lot" to look up the vehicle and let the OP know what it says on the MB system.
Who knows if there is anything else recorded.

We will just have to let the OP work this out.

 

[Bellow]

If there is an oil pump problem it would be useful if someone could post a link to a site describes it?

This >> Brand new Mercedes GLE300d | Oil pump failure | Team-BHP was posted earlier.
Quote:
'' After 10-15 days, the vehicle was sent back . They now told me that there is an issue in the oil pump and the new pump set needs to be ordered from Germany. ''

I don't know if it is the same engine.

 

[BTB 500]

I don't think someone being reluctant to share their reg number or VIN is strange in the least.

Many feel like their are risks involved in doing so (particularly those ignorant of what they can actually tell someone) - you see it a lot; people post pictures of their car but blank out the number plate. Why? Anyone can walk up to your car and easily read it and the VIN.

An unnecessary fear but certainly not strange or uncommon.

If someone wants to clone your registration to put on another car of the same make/model/colour they would have to be fairly lucky to just spot one out and about (depending on how common your car is of course). Searching the pictures posted on an owner's club website (such as this) is far quicker & easier, which is why some people do obscure their numberplates when posting.

 

[BTB 500]

This is an ongoing case still in dispute so I’m just not sure on posting that right now.

The engine number is on your registration document (V5). The engine type is the first 3 digits ... if you provide that you will be giving nothing away and people will be in a better position to advise.

 

[Absolutelygutted]

The only argument they can have in relation to late servicing is that the oil wasn't changed soon enough and suffered (the quantity present is not disputed). It is not enough to blame a lubricant without evidence to obviate a warranty claim.

Your case will be greatly strengthened if you can demonstrate that the oil was in serviceable condition. To do that obtain a sample (30ml is enough) and obtain a sample kit from here >> Alcontrol Oil Analysis Laboratory

If the garage cannot provide a sample (because it has been disposed of) ask for the results of its analysis. If it has not submitted the oil for analysis it cannot prove that it was substandard. Do this in a recordable format eg, e-mail.

Ask also for the oil filter. It will likely have been drained by now but get it anyway. Bag it and put it aside for now. It may be of use later.

They are saying Mercedes have refused to do an oil sample because it was full of debris from the bearing failure therefore there was no point. Is there any point in me getting an independent report on the oil of that’s true? Therefore they have no conclusive evidence that the oil quality was not good enough.

I will post VIN number when I’m home as it’s on the V5.

 

[Bellow]

They are saying Mercedes have refused to do an oil sample because it was full of debris from the bearing failure therefore there was no point. Is there any point in me getting an independent report on the oil of that’s true? Therefore they have no conclusive evidence that the oil quality was not good enough.

I think so, yes.
The debris (which metals) tell the story of which components have failed and are of use. There's also the possibility of other contaminants (eg, fuel, coolant) having degraded the oil and for that to have occurred some other failure has to be investigated. Mainly though, an analysis would show that the oil hadn't thickened (through oxidation which is time exposure sensitive) and the only real aspect that late servicing could cause.
For now though, I'd get hold of a sample of the oil (filter also preferably) and hold onto it. Analysis if needed can be done later.

Pushing for this is also a test of how thoroughly they are trying to establish the true cause and not just rely on 'the small print' to get themselves off the hook. If they have already disposed of the oil and filter without analysis then they lack the evidence to prove the oil was at fault and by extension, that late servicing degraded the oil.

 

[pillow]

If someone wants to clone your registration to put on another car of the same make/model/colour they would have to be fairly lucky to just spot one out and about (depending on how common your car is of course). Searching the pictures posted on an owner's club website (such as this) is far quicker & easier, which is why some people do obscure their numberplates when posting.

I mean anyone is entitled to do what they like but I don't think this is a good reason.

If someone wants to clone plates for a vehicle they can very easily go to autotrader or similar sites and search for cars of the exact make/model/colour they want. If the plates aren't on show then a quick ring to get the reg for "a HPI check" and they're away. No need to manually sift through a forum hoping to get lucky.

 

[Spider10]

I used these 20200601 222842 — Postimages]

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[Absolutelygutted]

I think so, yes.
The debris (which metals) tell the story of which components have failed and are of use. There's also the possibility of other contaminants (eg, fuel, coolant) having degraded the oil and for that to have occurred some other failure has to be investigated. Mainly though, an analysis would show that the oil hadn't thickened (through oxidation which is time exposure sensitive) and the only real aspect that late servicing could cause.
For now though, I'd get hold of a sample of the oil (filter also preferably) and hold onto it. Analysis if needed can be done later.

Pushing for this is also a test of how thoroughly they are trying to establish the true cause and not just rely on 'the small print' to get themselves off the hook. If they have already disposed of the oil and filter without analysis then they lack the evidence to prove the oil was at fault and by extension, that late servicing degraded the oil.

Would thickened oil show through oil full of metal from bearing failure?

I will get a sample of it and the filter this weekend.

 

[Spider10]

They supply everything you need I think around the £30 mark the full report will look like this 20200601 222826 — Postimages]

[/url]

 

[pmcgsmurf]

I'd also firstly do a proper HPI check on the vehicle by which I mean not an "HPI" check.

It has become common knowledge that HPI checks are not showing vehicles that have been written off, used as a taxi etc. (Youtube DefinitelyNotAGuru)

 

[Absolutelygutted]

I think so, yes.
The debris (which metals) tell the story of which components have failed and are of use. There's also the possibility of other contaminants (eg, fuel, coolant) having degraded the oil and for that to have occurred some other failure has to be investigated. Mainly though, an analysis would show that the oil hadn't thickened (through oxidation which is time exposure sensitive) and the only real aspect that late servicing could cause.
For now though, I'd get hold of a sample of the oil (filter also preferably) and hold onto it. Analysis if needed can be done later.

Pushing for this is also a test of how thoroughly they are trying to establish the true cause and not just rely on 'the small print' to get themselves off the hook. If they have already disposed of the oil and filter without analysis then they lack the evidence to prove the oil was at fault and by extension, that late servicing degraded the oil.

I’ve just realised that the oil has now been just sat in his knows what tub in their garage for another 8 weeks after it broke down, how could I rely on any time sensitive results now? If it wasn’t thickened then great but If it was then who’s to say these 8 weeks haven’t caused it

Anyway complaint has been raised with Mercedes we have 5 working days to wait lads. Bet you all didn’t realise what a wild ride you were in for when the thread began….the saga continues

 

[Absolutelygutted]

I'd also firstly do a proper HPI check on the vehicle by which I mean not an "HPI" check.

It has become common knowledge that HPI checks are not showing vehicles that have been written off, used as a taxi etc. (Youtube DefinitelyNotAGuru)

It was sold by a Mercedes dealership so I hope not!

To be clear an independent dealer who I trust sourced it for me but I didn’t know where it had come from until today, it went straight from mercedes dealership door to mine.