I wonder if the OP told the garage that they’d breached the terms and conditions of the MB warranty before they began work?
Should the garage pay the £4K bill themselves at no fault of their own because a customer attempted a claim from MB’s warranty having breached those T&Cs? Someone needs to pay their bill and I don’t see how they would be at fault there - customer surely is liable having authorised them to commence work? It would be no different for a vehicle outside of warranty due to age, no warranty or void warranty etc - customer surely is liable if the warranty is not valid?
Doesn’t seem to me that the OP will concede even the slightest of wrongdoing on their part, it’s all someone else’s fault it seems. Nothing to do with the technical issue itself that has occurred but the way in which they view responsibilities. Garage should have done this, members on here should know that, or don’t know what they’re talking about etc. But nothing about themselves not having bothered to get their presumably expensive and quite new car serviced correctly, must be someone else’s responsibility/fault…
Sorry, I’ve lost almost all sympathy here. An awkward position to be in, but totally self inflicted - and easily avoided. Will be interesting to hear if they’re successful if they try to persue this further, I still think they will need luck and goodwill from MB to get something out of this
Do you know what Will, I have already explained that I had absolutely no idea that having a late service would void a warranty. You’re talking about me attempting to make a claim though I breached a contract and taking responsibility but I would have to be aware of those responsibilities in order to knowingly attempt to breach that claim. I haven’t attempted to breach anything, in fact I wish it would have been over 3 years old as it would have been much less stressful and less costly to me.
I know you all here seem to not be able to fathom how somebody cannot know this information but I just didn’t. I am single mother with 3 children, I am disabled and what I’m finding out now, to my detriment, keeping on top of services has not been a priority. Had I known this information from the beginning, along with the information that the first service was late and that would impact wether or not I was covered by warranty, I would not have agreed to a 4K bill to strip the engine. Indeed I was told by Mercedes customer service themselves that late service could not void an entire warranty. Then he checked the database and said “and you had your first service at MB so that will go in your favour”, absolutely no mention of my warranty being completely voided.
Every single post you’ve posted banged on about in being terms and conditions etc however I’ve explained that that is not factually correct. I was then mislead and agreed to a 4K bill without full facts. This is the truth.
I do not shirk responsibilities, I have paid thousands in the past on repairs for cars. I once paid 7k for a seized engine on a 4 year old range rover 7 months after I purchased it which looking back I probably could have attempted to return to the dealer. However I believed it had no warranty and accepted it. It was unfair then and it’s unfair now because MB do not know what caused that failure.
This engine seizure is not down to oil quality, I will bet everything I have on it. That is a fundamental fact that you are missing, they do have to prove that the engine failed due to it not being maintained correctly, I will attempt to prove that that’s incorrect via an independent report.
It’s a shame the thread has gone this way as I was speaking to my friend and we were saying how lovely you all were for helping me. I honestly thought this would be an impartial forum but it’s just a cliquey nightmare. This was before the judgements as to why it hadn’t been serviced and remarks about you all maintaining yours perfectly, how I’m irresponsible and rude for pointing out that what you’re saying is not helpful, and of course the guy who thinks I’ve got time to make this very detailed saga up for shits and giggles (because you’ve all been such fun
).
Genuinely, Thankyou to the ones that have been helpful, I very much appreciate it. Will, you’ve been useless.
Again, take care everyone.
I post a range rover with seized engine now the OP has had 1 ? How much did you loose on that,now the merc goes bang there's far too many things that dont add up I hope im wrong but all this is a wind up IMO especially after the last post 
