Great, 270 CDI just blew up, only owned it 20 minutes!!!

[DITTRICH]

I have not accepted repair, I called this morning and said I want a refund as I am not happy about it at all.
He is going to talk to the boss in the next 24hrs about giving us a refund.
I have drafted my letter (did it this morning) will wait 24 hours to hear back as i don't want to send it off quoting legal action and sales of goods act 1979 if they have already agreed a refund lol

Anyone got a merc they wanna sell if I get my money back?
lol

Talking to the Boss is just that - talking to the Boss.
You do not have to threaten legal action, just quote sale of goods act and your rejection of the car plus demand for return of funds and compensation for fuel in the tank. Email or fax letter TODAY. Get acknowledgement of receipt. Phone conversations are always misrepresented if it turns nasty. Stick to written forms of communication.
Sorry if this seems a little aggressive but it is for the best.

 

[Sjag1]

oosp sorry duplicate post.

I think its best to wait 24 hours for a response rather than go for the good act.
I will give him a chance and then go down the other route if I get no joy.
its only been 24 hours since the car went $$$'s up.

I'll post the letter Thursday morning Recorded Signed for if I they umm and aaaar about giving me
my money back.
?

 

[E CLASS]

Hand the letter in personally.

 

[Sjag1]

Hand the letter in personally.

If I send it recorded I then have a record or delivery.
If I hand it in personally, they could say they never got it.

I guess I could send it then turn up?

 

[mattc]

hand it in and get them to sign a receipt that you have pre typed. take 2 copies; one for them. make sure you get a printed name if signature is just a squiggle.

 

[Adam230K]

A merc diesel blowing up... They just don't build them like they used to

 

[mattc]

A merc diesel blowing up... They just don't build them like they used to

in fairness they are slightly more complicated than the old ones ... and a darn sight faster

 

[timskemp]

I'd not even be bothered about getting the cost of the fuel back!

Refund, find another.

 

[Chrishazle]

Such a pity, as the C270 is a lovely car - it's our first MB, we've had it 2 1/2 years and love it to bits! However, as has been said, there are plenty of fish in the sea so get your money back, for sure you'll find another as good or better!

 

[Dieselman]

It sounds like they damaged the cylinder-head when removing the injector and so it has now failed completely.
the gearbox jumping is probably a separate issue.

 

[Dieselman]

It sounds like they damaged the cylinder-head when removing the injector and so it has now failed completely.
the gearbox jumping is probably a separate issue.

 

[BlackC55]

A merc diesel blowing up... They just don't build them like they used to

I doubt it is a manafacturing fault. I suspect a poor repair in the first place.

 

[Sjag1]

It seems that by law they are allowed 3 attempts at fixing it!?

WTF!

 

[autopian]

Run Forest Run.

 

[Mercsys]

The injectors attempt to take flight it could conceivably have been damaged to the point it was free flowing diesel into the cylinder/engine bay... SMOKE, the ECU also could have seen the fuel pressure drop and gone to limp mode.

Go for a refund, the money you paid was for a vehicle that you were led to believe was in a serviceable condition/competently repaired and presumably post repair inspected and test driven, I doubt you will be happy with deal once repaired.
Having said that, the single bolt that retains an injector is known to brake during fitting, and could be responsible for all this drama, and is probably a simple repair!

Dodge the sales and got the boss, go when they are busy and be prepared to make a big fuss, my 2d.

 

[Mercsys]

The injectors attempt to take flight it could conceivably have been damaged to the point it was free flowing diesel into the cylinder/engine bay... SMOKE, the ECU also could have seen the fuel pressure drop and gone to limp mode.

Go for a refund, the money you paid was for a vehicle that you were led to believe was in a serviceable condition/competently repaired and presumably post repair inspected and test driven, I doubt you will be happy with deal once repaired.
Having said that, the single bolt that retains an injector is known to brake during fitting, and could be responsible for all this drama, and is probably a simple repair!

Dodge the sales and go to the boss, do it when they are busy and be prepared to make a big fuss, my 2d.

 

[Sjag1]

 

[nick mercedes]

If the injector has sheered off and threaded itself it will need to be re tapped? It has a full merc history, and is a lovely car but this really worry's me.
We will be getting a call in a few hours to find out what the score is.


What do you guys think?

They may have reused the old bolt for the injector, and it's let go, allowing the injector to escape.

Not an uncommon event, bit slack though, if you like the car let them mend it, it's not the end of the world.

 

[lancebond]

Reject, walk away...

Good luck If you need to take it to trading standards (consumer direct) as they are as toothless as my old granny. I had no luck with them.

 

[Danny DeVito]

Sorry about ur car, it doesn't sound like they did a test drive does it ? From the time u turned the key u saw it was wrong.