• The Forums are now open to new registrations, adverts are also being de-tuned.

How many MB technicians does it take to change a light bulb?

Re: discounting

The Dealer wasn't lying about the 8% margin. They are invoiced for the whole value of the car less an 8% discount. However, it is not the full margin they can make on the car.

For example:

A150 Classic SE 5 door

Vehicle list price (including VAT) £14,192

Vehicle list price (excluding VAT) £12,078

Vehicle cost to Dealer £11,112

So, if a customer were to pay full list price a Dealer would make a gross profit (i.e. before any other costs) of £966.

However, the Dealer will receive an additional 2% credit in the quarter following the sale. This is called 'holdback' and is used by several manufacturers to discourage excessive discounting.

In addition to this there are Dealer Standards. Dealer Standards are bonuses paid to Dealers by the Manufacturer to encourage the Dealer to do what the Manufacturer wants over and above the franchise agreement. This can be a further 1% discount for hitting a volume target or for renovating your dealership to the latest corporate standard or for taking part in mystery shop exercises but will almost always include an element of customer satisfaction (in the form of "percentage of customers completely satisfied" score).

DCUK is offering an additional 4.5% to it's Dealers this year based on target, customer satisfaction and other criteria. Few Dealers (if any) will receive the full amount and DCUK pays on average 2.9% with a guaranteed minimum of 2%.

Returning to our example and assuming an average Dealer Standard payout from DCUK the Dealer will make a further £592 on the sale of this car. Therefore the total margin is £1,558 - if the customer pays full list price. Any discount comes out of the Dealer's margin*.

However, in the example given earlier drivethedeal were offering discounts of 12.5%. This is because a Dealer has offered cars for sale via drivethedeal at very heavy discounts in order to achieve their sales target. The Dealer is funding the discount by giving away almost the entire margin on the car. This is a very short term measure as in the current market Dealers are not making money selling cars. Most Dealers only make enough money on car sales to cover the cost of employing Salesmen, paying them commission, national insurance, running a fleet of demonstrator cars etc. The profit from the service and parts departments is used to cover the cost of the building and the Dealer Standard is the profit for the Dealer. Currently the average car dealership makes a profit of just 0.5%.


* There are exceptions. DCUK may provide additional support on individual models through supported finance deals or simply a bonus for every car sold. In the example of the SL there is currently an additional £5,000 bonus for each car sold - hence the £11,000 discounts being quoted. In my opinion DCUK are very poor at providing these additional bonuses. The bonuses are sometimes too much too late which results in sudden, heavy discounting and a knock on effect on residual values. Other manufacturers manage this process much better.

Sorry for the very long post but it is a bit complicated. Hopefully it will make sense to those who manage to get to the bottom!
 
It looks attractive in the short run, to manufacturers, to dump excess capacity at any price above marginal cost. But in the end you get the ford problem. The trade buy with big discounts. The public stay away scared by dreadful residuals. So in the end they had to drop the Granada/Scorpio sized cars. Mondeo is a great car but 3 years old you get 30% if you are lucky.

Only a few years back virtually all Mercs would trade in 3 years old at 50% of new price -or more. Try it now. Rory is right. The residuals are dying before our eyes.

I have mixed feelings. I wouldn't be here but for this situation.
 
Yep, I'd have a word with the service manager and say you think they're out of order.

Mine was serviced last week and the rear number plate light needed replacing - they charged me the princely sum of 53p for the privilege, the cost of the bulb.

It also came back cleaned, hoovered and with the engine bay detailed, none of which I asked them to do or got charged for. And it had a complimentary tin of extra strong mints left inside.

That's the difference between a garage that wants your business and one that doesn't.. the dealers get a lot of slating on the forums (not all of it undeserved, I'm sure) so I'm happy to be able to report a good experience. It does happen...

Cheers,

Gaz

Yep - just got my W210 E320 back from Tony Purslow Basingstoke - as above including the mints. Very good customer service and a good price - ok so I did it to get my 4 x arches plus bootlid done under warranty but a real breath of air compared to other dealers. OK so my local indie will get most of the future work but not cloud cuckoo land at all.
 

Users who are viewing this thread

Back
Top Bottom