My "shambles at MB Leicester" story.....

[Alps]

Surelyits easy enough to drill out the remaining parts the broken nipple...re tap the thread...or helical if damaged...probably a £30 job at a small local engineering company...what's wrong with these people...

main dealers don't repair, they replace, less effort/time/skill and make money on the parts win both ways for them....

 

[BigJase88]

Usual stealer lying b.s

Find yourself a decent independant as at 10 years old you are pretty much flushing money down the toilet anyways.

Any advantage in price you are maintaining by having full main dealer service history you have already lost in servicing costs

 

[ToeKnee]

Usual stealer lying b.s

Find yourself a decent independant as at 10 years old you are pretty much flushing money down the toilet anyways.

Any advantage in price you are maintaining by having full main dealer service history you have already lost in servicing costs

I understand what you're saying but year 8,9 and 10 included 2 of the biggest services on the car including gearbox, plugs, fuel filter and coolant and the price for a service plan for this three years worked out at approx £200 more than my local good indie and the service plan price was fixed whereas the indie may have got more expensive over the three years plus I got mobillo so it was a no brainer to continue to use the main dealer.

 

[BigJase88]

I understand what you're saying but year 8,9 and 10 included 2 of the biggest services on the car including gearbox, plugs, fuel filter and coolant and the price for a service plan for this three years worked out at approx £200 more than my local good indie and the service plan price was fixed whereas the indie may have got more expensive over the three years plus I got mobillo so it was a no brainer to continue to use the main dealer.

Oh okay

Just going from my Car.

My Indy [not mercedes specialist] was £500 less for a Service B and MOT than Mercedes 10 years of that is a 5 grand saving for me.

 

[fabes]

Shameful.

They'd have taken £1700 off you and knew it was wrong etc etc.
If you're fixated on using a main dealer, I would suggest never going to that one. They may have long memories as well.....

 

[chic0821]

Telling lies to me is a no, no. Mistakes happen, but face up to it as its's worse when you are caught out. It's the usual, service advisor knows nothing about cars. My dealership is the same, it's as though they are speaking from a script & cannot deviate from it. In my case, when I bought the car it was due an A service but the supplying dealer at my request gave it a B service, so the indicator in the car is out of sync. So last year it indicated B but was in fact due an A which the service manager arranged no problem. This year it indicated A but required B, service advisor this time & it was as though I was speaking Martian. Could not get her to deviate from what the car was indicating. Eventually gave up & dropped into the dealership, one minute with service manager & it was sorted. I told him his advisor needed some training & he just rolled his eyes.
Suppose the OP knew nothing about cars & let's face it that's the majority of drivers, he would just have accepted that it would cost £1700. Must happen every day. Trust is a two-way thing & I would be reluctant to use them again.

 

[Rory]

, when I bought the car it was due an A service but the supplying dealer at my request gave it a B service, so the indicator in the car is out of sync.

That happened on my car on variable servicing and the dealer reset it without even commenting.

 

[MCFastybloke]

White shirt and shiny shoes, pretty slick at trotting out the slimy untruths, they always take the most offence when you call them out as a lying dog.

 

[MORGANpl]

I never use them as always hear from them no no no. I was using Mercedes Nottingham before and It always was good. Today I thought I will give them a chance. Went there today to book some warranty work only to be told that you can't book anything with them and the lady gave me number saying that I need to ring them to book it. Hmm I ask her what's the point of all of them being there if you can't do anything and need to ring someone. Now I'm waiting for the manager to ring me as in the end I didn't book anything. They should be there for us not other way around but they just don't care specially if it's warranty jobs and not paid jobs.

 

[Bobby Dazzler]

I never use them as always hear from them no no no. I was using Mercedes Nottingham before and It always was good. Today I thought I will give them a chance. Went there today to book some warranty work only to be told that you can't book anything with them and the lady gave me number saying that I need to ring them to book it. Hmm I ask her what's the point of all of them being there if you can't do anything and need to ring someone. Now I'm waiting for the manager to ring me as in the end I didn't book anything. They should be there for us not other way around but they just don't care specially if it's warranty jobs and not paid jobs.

The dealer will be paid for warranty jobs. The issue you mentioned in your other thread Ian my really a warranty job, based upon your description.

 

[MORGANpl]

The dealer will be paid for warranty jobs. The issue you mentioned in your other thread Ian my really a warranty job, based upon your description.

The subframe that they have to replace in under 10 year corrosion warranty and this is why I wanted to book my car in for. While they do that they could look at the gearbox they did. Normally the independent garage could take the car ,check the gearbox do any repairs if needed and give me the bill but they said take it back to the dealer and they should sort that out... Only saying what I've been told

 

[Smiley]

The problem for the staff in the main dealers is that it is all about the ££££. The workshop is where the profit is made to keep the business afloat. So no one wants to have to report a loss or a cost associated with a mistake because it means one or more people's bonuses are on the line and a big ££££ goes all the way to the dealer principal performance metrics.
I do not believe that the people who end up telling lies are actually liars at heart - but they come up with inventive ways to turn their mistake into a revenue and profit opportunity for the business and thereby avoid reporting the loss / cost of mistake.
It can't be a nice position to be in.
This story is one of the better ones - it is bad enough suggesting that the customer funds a £850 brake caliper due to their incompetence but the suggestion to replace the other caliper at a cost of £850 "just in case the bleed nipple that we put in 2 years won't come out"........is a belter of revenue and profit generation and a complete kick in the stomach for the customer. I mean why not at least try the bleed nipple first?

 

[John]

so they recommended I replace both callipers at a cost of over £1700

She went away and returned later saying that they would replace the calliper

How surprising that they were happy to replace both when the customer is paying but not when it's their mistake.

 

[rf065]

How surprising that they were happy to replace both when the customer is paying but not when it's their mistake.

Reminds me of my brake fluid change some years ago, when I picked the car up they told me one of the calipers was damaged but they had a spare caliper lying around so just replaced it for me at no charge. Now I can see that not only was it likely that they damaged it, but they had a replacement lying around because they'd fleeced another customer before me.

 

[geoffus]

deleted

 

[MYE63]

This to me sounds crazy and confirms a few other horror stories I've heard about leicester MB hench why I don't think I'll be going to them for service with my car I'll take it out of town heard Loughborough MB service team and customer service is very good

 

[SnowBear57]

From memory of when I had the R230 the fuel filter is under the car above the diff.

Don’t do what I did with my R320 diesel. I had a rush of something to the brain and filled it up with £100 petrol. I have a very good independent MB garage near me. They tried symphony the tank but it appeared to be Thief proof. So I agreed to them removing the tank, this was my second mistake! To remove the tank, they needed to remove the rear seats to remove the carpet. I don’t know what sort of adhesive MB used to glue the carpet down, but to say that it was excellent would be an understatement. It took them all day to do it, I even had a try myself and made no progress at all. I said that two of the mechanics could have the petrol telling them that it would be tainted with some diesel.
Anyway to get back to where I started it cost me £100 in petrol, £114 in diesel and just under £1000. Safe to say that I triple.check what I put in my CLK 500.
Moral of the story don’t be an idiot like I was and triple check what you are putting in your car before pulling the trigger on the pump handle.

 

[colinallcars]

Don’t do what I did with my R320 diesel. I had a rush of something to the brain and filled it up with £100 petrol. I have a very good independent MB garage near me. They tried symphony the tank but it appeared to be Thief proof. So I agreed to them removing the tank, this was my second mistake! To remove the tank, they needed to remove the rear seats to remove the carpet. I don’t know what sort of adhesive MB used to glue the carpet down, but to say that it was excellent would be an understatement. It took them all day to do it, I even had a try myself and made no progress at all. I said that two of the mechanics could have the petrol telling them that it would be tainted with some diesel.
Anyway to get back to where I started it cost me £100 in petrol, £114 in diesel and just under £1000. Safe to say that I triple.check what I put in my CLK 500.
Moral of the story don’t be an idiot like I was and triple check what you are putting in your car before pulling the trigger on the pump handle.

Surprised they went for removing the tank - there are other orifices the petrol could have been removed through.

 

[JHS]

When you pay through the nose for servicing at an MB dealer you have a more than reasonable expectation that they do it right. As the nipple was tightened at the previous fluid change at the same dealership then a technician was negligent by overtightening it or by not applying anti seize. They don't seize that easily on a regularly maintained car. I've never had a nipple seize that I've tightened and I'm just an amateur. The only nipples that I've struggled to release are ones that were tightened by a professional.

The ones that I struggled with involved a set of DD and a tight fitting bra!
Taxi!!