It's the same old story; irrespective of how much your premium is, the proof of the pudding is how well a claim is handled...sounds like 'nil points' for Aviva, which is encouraging, not.
I completely agree
As far as I can recall and I've driven and owned a car for just over 45 years, the last 30 odd years, I've only gone
with a big bran name - recent years, Aviva several times, LV a few times, Directline a couple of times and the previous three years
at a fixed price for 3 yrs insurance, it has been with SAGA. I was paying just shy of 300 their top line insurance
This year, a few days ago I renewed with Saga again but not a fixed price as I expect costs to go down
I've always had NCB protected, me and Mrs as named drivers, courtesy car etc inc windscreen cover and excess about 500.
This time the premium was almost 500 - but Aviva, 900-ish - LV a lot more than that and Direct line in between the two
We live in a low risk London area - car is always on the drive and we live in a close.
Recent hit and run - SAGA staff we 100% helpful - best customer service ever - I managed to clean up the marks, it was a 'info only
claim, but a claim nevertheless (I told insurance as police were involved as it was a hit an run.
Avia, another hit and run in 2006 was pretty good but Saga, for me, you can not beat them for customer service nd that is priceless when you need them