iPod issue + Command update (2010 E250)

Discussion in 'Electronics' started by Johnerz, Jul 7, 2017.

  1. Johnerz

    Johnerz New Member

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    Apr 5, 2017
    Car:
    E250 CDI Sport Coupe
    Hi

    I have a 2010 E250 CDI coupe, for music I have a new iPod connected by the cable in the glove compartment. This was working fine until yesterday when the iPod decided to stop work and show the message incompatible when I connected it.
    I brought the car in March and once I got the correct cables and lightning adapter to connect the iPod to the car, the only issue I had was that sometimes the Command system froze for up to 5 mins.

    I connected my iPhone 6 via the same cable, it worked no problem, then there was a connection issue then it worked.

    The iPod is still a mystery. Has anyone else had this problem?
    I need to update the Command system, the navigation maps are out of date and I do wonder if an update would get rid of the issue with the freezing and now with the iPod thinking the system is incompatible.
    What is the best way to get the Command system updated? Is it through the dealer?
     
  2. st13phil

    st13phil MB Club Veteran

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    His - Denim Blue A220 AMG Line Premium / Hers - Obsidian Black R172 SLK55
    My wife's SLK had a similar problem, telling me that a connected iPhone was incompatible. I cured it by doing a system Reset on COMAND, but be aware that doing so will erase the contents of the Music Register, plus all navigation history and any voice associations with your phone contacts.


    Sent from my iPhone using Tapatalk
     
  3. Alfie

    Alfie Authorised Forum Sponsor Authorised Forum Sponsor

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    From the symptoms you describe you do need a firmware update applied to the comand. Your local dealer can do this or a good independent with factory Xentry (such as us at Mercedes Retrofit Specialist - Comand.co.uk) ;)
     
  4. OP
    OP
    Johnerz

    Johnerz New Member

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    Car:
    E250 CDI Sport Coupe
    Nice one thanks guys. Quick trip to the garage in the morn :(
    How do I do a Command reset myself? Might as well try that before visiting the dealership.
     
  5. st13phil

    st13phil MB Club Veteran

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    His - Denim Blue A220 AMG Line Premium / Hers - Obsidian Black R172 SLK55
    It's an option on the System menu.
     
    1 person likes this.
  6. richard

    richard Authorised Forum Sponsor Authorised Forum Sponsor

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    Do also turn the iPod fully off and then on again. But the freezing etc needs a firmware update.
     
    1 person likes this.

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