making a claim on mobilo life for rust

[Shude]

I personally think it wrong that I can buy a very cheap corroded Mercedes-Benz from a back street trader, then go crying to a main dealer, demanding they fix the car, but that is me.

It is possible to buy a very expensive car with an MB stamp every 6 months in it's book that has been rusting on the forecourt of a stealership billed as a "signature", "pre-loved" vehicle. IMHO where the car was purchased from or indeed to a certain extent how much of a hard/easy life it has lived so far makes little difference to whether the car was poorly manufactured several years earlier!

Expecting the manufacturer to help you when you've shown them no love since purchase however is more than a bit cheeky

 

[glojo]

Straight from the mouth of a Commercial Barrister and I quote "Repairs under Mercedes Mobilo life is a contractual obligation not a goodwill exercise they are subject only to the FAIR criteria in the accompanying paperwork if Mercedes were to publish clear and unambiguos guidelines for their customers they could either contest them in the courts or shut up and pay up".

Most barristers I know don't open their mouths until paid to do so. (tongue in cheek remark, and apologies to any barristers)

Your quoting mobilio one minute and goodwill repairs the next!!! What part of mobilio is not clear???

I have never heard of anyone attempting to take Mercedes-Benz to court for failing to comply with te trms of this excellent cover. Search this forum and you will see many, many satisfied customers that have used it.

My concern is that Mercedes-Benz will simply cease offering this cover simply because of the flak they are getting.

Has any member of this forum made a legitimate claim, and I emphasis LEGITIMATE claim... and had it turned down?

Read Brian WH's experience of mobilio

John

 

[Glenn Smith]

Hi Mr E,
We keep saying we will not 'bite' anymore but it is frustrating when folks innocently misunderstand this warranty issue.

I think the link Glen very kindly posted sums up my opinion of what he has alleged I suggested...fool.co.uk!! Speaks volumes really

Pain is beginning to rule brain so I had best have a rest.

John

Where is your evidence,I may be wrong, but my link clearly shows a manufacture should not insist on franschised only servicing to maintain the warranty offered, as i said they don't have to offer a warranty at all.

These new rulings are also retrospective, so, how i read it, even if my warranty states i must have full MBSH (which they used to insist) to maintain the warranty, I no longer have to? do I?

I'm still trying to dig out some more details (evidence) don't knock it, it could be very useful info to alot of people with rusty Mercs.

 

[glojo]

Where is your evidence,I may be wrong, but my link clearly shows a manufacture should not insist on franschised only servicing to maintain the warranty offered, as i said they don't have to offer a warranty at all..

Please let it go.. Your talking about a manufacturers warranty, the site that you supplied the link to is referring to a manufacturers warranty. Mercedes-Benz supply a manufacturers warranty. Mobilio is NOT the manufacturers warranty.

Regards
John the old very patient grump

 

[stats007]

I had a legitimate claim turned down twice - it was only until I threatened to take legal action that they backed down. Their approach obviously works though - a lot of people don't have the patience or time to argue with them and so let it go.

 

[glojo]

I had a legitimate claim turned down twice - it was only until I threatened to take legal action that they backed down. Their approach obviously works though - a lot of people don't have the patience or time to argue with them and so let it go.

Hi Stats,
I would be grateful to hear the full details of the claim including of course pictures, but perhaps this is neither the time nor place?

What car was this legitimate claim?

I think the wording of mobilio is very crafty. For steel to actually corrode from the underside, right through would surely take many years? The corrossion I have seen is either on the edge of a section, or it is coming from underneath the paintwork but actually on the surface of the steel?
John

 

[stats007]

It doesn't have to be steel - aluminium corrodes to protect itself and does this rather quickly.

 

[glojo]

It doesn't have to be steel - aluminium corrodes to protect itself and does this rather quickly.

Totally agree, but surely aluminium on its own is pretty rugged. Major problems can arise when you start 'joining' to different metals to one another?

Aluminium boats are quite popular.

John

 

[stats007]

Of course - this is the problem with the W215 though - differing materials joining without protection.

 

[glojo]

Of course - this is the problem with the W215 though - differing materials joining without protection.

Crazy!!

John

 

[goldestate]

I thought my posting was fairly clear even if my typing isn't very good, instead of going through this lottery of Mobilio claims (read the different experiences from people on this forum) DC UK should publish the criteria for a successfull claim, maybe even on this forum, they do log on, then you know where you stand, if they want FMBSH (mine has it) say so if they want a picture of your dog or whatever just publish it then the wingeing can be severely curtailed,then if you don't like it get your expert report and supporting paperwork fill in the forms pay your court fees (maybe even a solicitor) and let a Judge decide, or pay up to have the repairs done yourself simple,or leave it to rust, whatever.
The fact is like Cadbury's dodgy chocolate, even smelly Perrier water, or perhaps exploding DELL laptops, firms do make mistakes in their manufacturing processes, they recall them and replace repair or fix, DC UK unfortunately have to take it on the chin and in the wallet and stop messing their customers about, sometimes the one way traffic of money to DC gets interrupted don't feel sorry for them that's business.

 

[glojo]

DC UK should publish the criteria for a successfull claim,

Totally agree. The 'goodwill gestures' cause terrible confusion.

Regards,
John

 

[stats007]

It's damage limitation. DC aren't alone in this - but if they held their hands up they would go under with the number of valid claims - simple as that.

 

[glojo]

It's damage limitation. DC aren't alone in this - but if they held their hands up they would go under with the number of valid claims - simple as that.

To an extent I agree, but for those of us that are perhaps more middle aged!! We can remember both Fords (In particular the Anglia) and Vauxhall (in particular the Victor) both marques sunk as low as Fiat regarding corrosion issues which were far, far, far (three time woe ) worse than those faced by Mercedes-Benz. I fully accept that four wrongs never make one right??? but at least unlike Ford, Vauxhall and Fiat, DaimlerChrysler are making an effort to right this terrible wrong.

I accept I am coming over as the bad guy on this, but I am hopefully being a realist? Those that get goodwill repairs should be grateful they never owned a Vauxhall, Ford or Fiat. Those that do not get these repairs should also be grateful they never owned a Vauxhall, Ford or Fiat, these vehicles rusted twenty times faster than 'our' vehicles, and none of those manufacturers lifted a finger to help their disillusioned customers, but again four wrongs never make a right.

Just my personal thoughts at 4 am in the morning.

John

 

[Glenn Smith]

Please let it go.. Your talking about a manufacturers warranty, the site that you supplied the link to is referring to a manufacturers warranty. Mercedes-Benz supply a manufacturers warranty. Mobilio is NOT the manufacturers warranty.

Regards
John the old very patient grump

Let what go? surely this is a useful discussion? some people are never wrong, I thought you'd enjoy a mass debate.
Ok, maybe I'm reading things wrong? my warranty conditions as set out in my handbook make no distinction between the warranties (conditions on newer cars are different, i believe) If you read the links i posted, the new rulings also incude dealer warranties, and are retrospective i.e. cars bought that had a clause that the warranty was only valid if you had dealer servicing, no longer applied. My handbook states the 30yr warranty (called mobilo life) can be maintained, but you must have MB servicing after the 5th year, so this stipulation would no longer be valid> however, I believe there to be a 6 year limit, i.e. warranties above the 6 year limit would be exempt from the rulings, and main dealer servicing or inspection could be insisted upon.(but only beyond the 6th year)
I'm still trying to trace the article i read that i base my thoughts on, i think it was outlined in a trade magazine.
Also don't assume that dealers won't still tell customers that they have to have main dealer servicing to maintain the warranty offered (dealer or manufactures), a colleauge of mine has just bought a new Renault, and was told this, untill he challenged this and they backed down
Any way enough of that, I agree that DCUK are doing a good job, they are up against it and it's costing them dearly, I know too well the effects of having to pay out the warranty costs of imported vehicles, many of the claims could be turned down on the basis that the rust hasn't come from the inside out.
I feel thatyou (glojo) and i are on the same side here with different interpretations, unfortunatley you haven't shown us anything to back up your theory or even hinted you may be wrong!!! As i may be!! show me something that backs up your interpretation, although i have the feeling you will be right whatever.
What i'd like to see is some hard facts that MB owners can use to, get what they're entitled to, should they have a claim turned down.

 

[glojo]

some people are never wrong, I thought you'd enjoy a mass debate.

Making snide remarks will only lower the standard of this debate and is not something I appreciate!

Never wrong!!!!

How can I answer that??? When Mobilo was first discussed I was of the opinion that blisters on a vehicles paintwork were formed by corrosion coming from the inside, out!!! That was my stance and that was what I believed to be correct. More knowledgeable members of this forum (and there are LOTS of more knowledgeable members) put me right and explained the probable cause. I have now changed my stance over this issue. (I'm never wrong???) There have been numerous occasions where members have educated, or corrected me and for that I am grateful.

Mass debates

I will simply ask who on this forum encourages debates more than I? Who on this forum asks more questions than myself? I start debates because I want to better educate myself. I ask questions on this forum because it is a fountain of information that has never failed to impress me. These debates\questions have at times influenced my opinion plus there are times when I have offered an opinion Never wrong???

Ok, maybe I'm reading things wrong? my warranty conditions as set out in my handbook make no distinction between the warranties (conditions on newer cars are different, i believe).

Here we go!! Where in your handbook does it stipulate the basic warranty will be void if you get the vehicle serviced outside of the main dealership? A simple question. Mobilo is different from the vehicle warranty and Mercedes-Benz has opted to put conditions into its implementation.

Mobilio or MobilioLife has evolved, I have never had a Mercedes-Benz with the same terms and conditions for this cover, but in my opinion it is simply being refined. Mobilio Life was abbreviated because the legal department had to define 'Life'! This has now been established as 30 years. Your mention of the fifth year is explained by the other condition of not going over two years between servicing. The main warranty last three years, then they allow the vehicle to go for up to two years before getting a main dealer service. Note I am now mentioning main dealer, but please include authorised agent. This is only required IF the owner decides they want to carry on with the Mobilo cover.

Your links are with the greatest of respect irrelevant. They are for manufacturer warranties, however this is where YOU are 'never wrong!!' I bow to Mr E on this subject, please read his post again and note his area of expertise! He is someone I respect and someone whose opinion I value. Furthermore industry pays for his opinion, but you are never wrong!! That remark is inflammatory and very unpleasant. I have used it simply to return the compliment of your allegation! I am not responding to the rest of your references to the warranty or your links simply because Mobilo is NOT the main warranty for your vehicle. Mobilo offers lots of excellent benefits, but to describe it as the vehicle warranty is to me incorrect:

warranty
noun [C]
a written promise from a company to repair or replace a product that develops a fault within a fixed period of time, or to do a piece of work again if it is not satisfactory; a guarantee!!

With the warranty a starter motor that goes defective will be replaced. Once the main warranty expires are you suggesting this item will be replaced under Mobilo??

I feel thatyou (glojo) and i are on the same side here with different interpretations, unfortunatley you haven't shown us anything to back up your theory or even hinted you may be wrong!!! ).

I have always cross referenced my remarks from the Mobilo handbook. What parts of my statement do you disagree with? I have suggested you might be wrong, but hopefully I have simply offered my opinion on what I believe is correct. Where have I stated your wrong, I'm RIGHT? I repeat I have suggested you might well be mistaken, but where have I said your wrong, I'm right?

Sometimes I badly word a statement. I always try my hardest to make a statement, into more of a question. That way we get better informed, and other members offer opinions hence my praise of Mr E... I welcome his thoughts, opinions etc

I am a fan of Mobilo, or MobiloLife, but I fear it will be withdrawn simply because some folks always want something for nothing???

What i'd like to see is some hard facts that MB owners can use to, get what they're entitled to, should they have a claim turned down.

Read the terms and conditions of your MobiloLife cover, if you have any queries or cannot understand any issue, then simply write to Mercedes-Benz UK.

Hopefully we will not pretend that we know everything, or we are never wrong??

I have exhausted my knowledge on this topic and really have nothing else to offer.

If I can be of assistance though please don't hesitate to contact me, but remember...... I'm never wrong!

Don't forget the most important point... I am disgusted by the poor build quality of the more modern Mercedes-Benz, again I thought it only applied to the E-class 210 series, but better informed folks soon put me right, but then again, I'm never wrong!!!

Take care,
Yours sincerely
John the perfect

 

[goldestate]

Poor Poor Mercedes

Mercedes would not go bust by fixing their faulty cars, warranty claims don't even figure in their trading statements read on http://www.daimlerchrysler.com/dccom/0-5-7145-1-628366-1-0-0-0-0-0-9-0-0-0-0-0-0-0-0.html

 

[goldestate]

Free Holiday in sun

Oh and use the sites search facility ( type rust) apparently our cars should come with free caribean holidays the tongue IS in the cheek.

 

[glojo]

Oh and use the sites search facility ( type rust) apparently our cars should come with free caribean holidays the tongue IS in the cheek.

A very informative link. We are continually told that Chrysler is the weak link of this organisation, but it would appear they are making a profit?

Thanks very much for the informative link.

John

 

[stats007]

Merecedes would not go bust by fixing their faulty cars warranty claims don't even figure in their trading statements read on http://www.daimlerchrysler.com/dccom/0-5-7145-1-628366-1-0-0-0-0-0-9-0-0-0-0-0-0-0-0.html

That's Daimler Chrysler as a conglomorate. Each division is still financially independent. It's also based on share price - once that tumbles you can write the value of the company off straight away.