OK, my bad, sorry, I read through the thread fairly quickly and it just came across as a bash salespeople thread. It's a long time since I was on the sales floor by the way, but it struck me as starting to become another all HATO's have red horns, eat iron filings for breakfast, are miserable and only exist to spoil our fun thread

Anyway, I apologise for jumping the gun.
Perhaps it's because of the fairly low remuneration packages that people are employed with little aptitude for the job? The sales staff at MB Swindon treated me courteously and professionally despite the fact I was wearing jeans and hoodie
Their service staff are exemplary. Perhaps there is the key... everyone should deal with MB Swindon? Please say I sent you when you call in because I get £500 of goodies for every customer I recommend