we have an rx 300 too
![Big Grin :D :D](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png)
....another long story about cracking lexus service....
about 5 winters ago when we had lots of snow the rx300(04 and about 6 years old at that point with full lexus service history) developed a fault on the dash, 3 lights(abs,traction and something else). googled it and only results for combinations of 2 lights, they were quick fixes, so i tried them all.. lights went out for about 30 second drive then come back on.
so i phoned lexus....ok bring it straight down.
ok my ayton, take a seat and a coffee it should only be 1/2 on the diagnosis and a reset.... Mr Ayton, i'll have to run you home, we're not sure of the fault.
an hour later at home i get a call(same man dealing with every aspect). Mr Ayton are you sat down? the problem is a control box had broke its seal and water has got in and blown the lot. This has never happened before so we have no parts, we have to order then direct from japan and its £5500 + £750 labour.....
I sat down then.
.....Now i/we realize this isn't any good for you, so i've contacted lexus head office on your behalf and as a good will gesture as the car is full Lexus history form new, we will give you the part for free and only charge staff labour rates, so it comes in at £500ish.
err ok go ahead.
now i thought this was fishy so i again googled and found lexus head office phone number and rang because it all seemed strange.
I got through to a woman and explained my story, not once giving my name, car details or branch i'd taken it to.....the women came back with 'Mr Ayton, rx300 at lexus teesside, yes, please don't read into our goodwill gesture as anything other than that, we realize that if we weren't to offer it you would have left the lexus brand with negative thoughts and not used lexus in the future. its a genuine offer with no other meaning.
3 days later car was back and good as new.
Lexus are the best cars(maybe not the best looking or fastest etc but the best cars) and have the best customer service by miles. I would highly recommend a lexus over any other brand form my over 10 years of ownership experience.