No service book with car?

[SimonsMerc]

Absolutely agree. Put it in writing.

Personally I would drive it up to the dealer, park it in front of the gates (so that it's blocking the), and have someone sign for the key so that they can move the car (which they will have to).

 

[st4]

Put it into writing, are you still in the cooling off period - the 30days period no quibble hand back if not satisfied. If so I'd just hand the car back and ask for another one of similar value.

I wonder if we'll get a Donza MKII scenario

 

[umedc]

Put it into writing, are you still in the cooling off period - the 30days period no quibble hand back if not satisfied. If so I'd just hand the car back and ask for another one of similar value.

I wonder if we'll get a Donza MKII scenario

shhhhhhhhhhhhhh

 

[bulldoze]

Thanks for the advice so far fellas.

I wrote a strongly worded letter to MB UK and sent a copy to the dealer as well. we are 5 days till the end of the cooling off period although we are over the 1000 mile limit now.

I will keep you all posted.

 

[bulldoze]

Update:

Letters have reached MB UK. and after two days of trying to get in contact with the sales manager (he has phoned while i was in the car but did not phone back) I managed to get hold of him today.

He has not read letter yet even though it should have reached him Thu morning at latest: I addressed it to the dealer principle. He is certain the car has been serviced by them and is confused as to why MB UK have no record of it being serviced. he seems to think it had a private plate before and this is why there are no records for it.

He is at work tomorrow and will read the letter and do some digging.

 

[grober]

Update:

Letters have reached MB UK. and after two days of trying to get in contact with the sales manager (he has phoned while i was in the car but did not phone back) I managed to get hold of him today.

He has not read letter yet even though it should have reached him Thu morning at latest: I addressed it to the dealer principle. He is certain the car has been serviced by them and is confused as to why MB UK have no record of it being serviced. he seems to think it had a private plate before and this is why there are no records for it.

He is at work tomorrow and will read the letter and do some digging.

Sorry to sound like a long playing record but does he mean it was serviced all its life with them, several times or just once and how does he know "for certain" if there are no records?????? I assume this communication from the sales manager was by telephone and once more no formal written record exists of this communication? Mercedes should also be able to trace the service history of the car thro its chassis number anyway so I don't understand the problem?.
The DVLA should be able to tell you what the previous registration was. http://www.taxdisc.direct.gov.uk/EvlPortalApp/
This still feels a bit iffy to me. I would give them a few more days then I would be seeking legal advice.

 

[bulldoze]

Saturday morning found our local MB dealer firing on all cylinders. Our original salesman was back at work (After a short illness) The sales manager was cheerful, and it seemed as though the dealership was keen to react to our concerns.

Would we be happy with a replacement vehicle if it satisfied our criteria? well, yes we would, but surely it would be difficult to find a similar vehicle with the kind of spec that we already have. The dealer said they would phone back in the afternoon.

Phone call at 2pm. They have found a vehicle for us; would we like to come down sometime and look at it? We said we would be there about 4pm.

Arrived at the dealership and the car we looked at was a newer car (by about 3 months) 40% less mileage. FMBSH, a more attractive colour (To our tastes) and a better spec. They would tax it, refurbish the wheels and any scratches, full valet, and we could pick it up Tuesday. No other costs to us at all.

We are pleased, and are happy with the overall outcome to this affair. MB it is fair to say, were very slow to react initially, but pulled out all the stops in the end - credit where credit is due.

Many thanks to all who replied to my initial post; I was most grateful for all the advice. Those of you who convinced (bullied ) me to put my complaint in writing deserve the most thanks as I believe it was this action that helped resolve this affair in the end.

Thanks again.

 

[Dieselman]

No other costs to us at all.

- credit where credit is due.

You caught them with their pants well and trully down, they were trying to rook you.

Have you checked the new car history.?

Well done.

It seems that Mercedes used car guarentee isn't worth the paper it's written on. As always if a Salesman tells you something assume he's 'inaccurate' until proven otherwise.

 

[st4]

This is similar to Donza's tale. Quite worrying as there will be some that "slip through the net".

I am glad MB were good enough even though the cooling off period was up (>1k miles covered) to swap the cars, just make sure this one checks out. Visible stamps in the book, it might be worth while checking they were done by calling the relevent dealer. The fact the same dealer is supplying the car wouldnt overfill me with confidence.

 

[franey]

Nice one!!
They really don't like it up 'em do they?!

 

[bulldoze]

To be fair to the dealer, they informed us this morning that they had definitely serviced our previous vehicle and had the electronic records to prove it; they said it was some confusion with MB UK. By this time though it was clear that we had lost confidence with the vehicle and that another solution had to be found.

 

[st4]

To be fair to the dealer, they informed us this morning that they had definitely serviced our previous vehicle and had the electronic records to prove it; they said it was some confusion with MB UK. By this time though it was clear that we had lost confidence with the vehicle and that another solution had to be found.

Well that is decent of them, I am sure they'll flog your old car on quite happily so there will be no losers. Just check this one over more thoroughly so your confident with it.

Anyway, what spec/model is your new one?

 

[Smiley]

Good for you well done.

 

[Dieselman]

To be fair to the dealer, they informed us this morning that they had definitely serviced our previous vehicle and had the electronic records to prove it; they said it was some confusion with MB UK. By this time though it was clear that we had lost confidence with the vehicle and that another solution had to be found.

They sound like a great dealer, who is it so we can all buy from them with confidence.?

 

[bulldoze]

Anyway, what spec/model is your new one?

Its a 2006 C220 Avantgarde Auto with Leather, COMAND, Sports pack and all the usual stuff.

 

[bolide]

Come on guys, the dealership was slow to respond, like most big organisations where people fail to take responsibility, but they got there in the end. Most important is that Bulldoze is happy and they made sure of that

In general I think people are a little too quick to jump to the conclusion that it's all a big MB dealer plot to rip you off. If that were the case they wouldn't last long. Mistakes happen and the real test is how they react when a mistake has been made. In this case they reacted, eventually, very well

It is worth noting that putting the complaint/problem in writing precipitated their action

Nick Froome
www.w124.co.uk

 

[Dieselman]

In this case they reacted, eventually, very well

As governed by their contract with both the buyer and Mercedes UK.

All the Op wanted was the service history. They still have failed to produce that.
Wouldn't that have been easier than swapping the car.?

 

[mattc]

So did they say what will happen with your old car?? Whilst I am pleased you have eventually got a result you are happy with will they pull this stunt again, KNOWING they cannot find a history for the vehicle?

 

[Dieselman]

So did they say what will happen with your old car?? Whilst I am pleased you have eventually got a result you are happy with will they pull this stunt again, KNOWING they cannot find a history for the vehicle?

I'm sure they will advertise it as a 2 Year 10 month old car with four owners and no service history or mileage check, no Approved cover or Mercedes warranty.

Just so prospective buyers are fully aware.

 

[st4]

Sorry to open an old thread but 8 months in to my Mb experience still no service book, despite actively chasing MB of Glasgow regularly to get one.

I sent this to MB UK customer services to try and give 'em a wee boot up the ar**.

Dear Sirs,

I am writing to voice my displeasure over the following issues. In March this year I bought an E220cdi from Stratstone Mercedes In glasgow. It was a 2005 car and was missing its service book. The Salesman (Mr ******l) advised me the car has been serviced and showed me the electronic service log and that he'd arrange for a new service booklet.

After numerous phone calls and no reply from the used car division I feel I must escalate the issue to MB Uk themselves and have you deal with the dealership to get the service booklet for me. The car is on the regi plate *******. It has been serviced by MB Glasgow shortly after my purchase of it, and was paid for by the used car division. However I've put on the milliage and it will need a service soon, and I'd like the book.

Having known it was going to take this long to get the service book I never would have bought this particular car, and it was the salesman that assured me that 2-3 weeks after purchase I would have the booklet, so I could scrutanise it and invoke the cooling off period (which I wish I had done). Please arrange for this new booklet to be stampted up by whoever serviced it before I had it done, and then by MB of Glasgow who as I said previously serviced it this year.

I may also add given this level of basic incompetance by not only MB of Glasgow for not returning several of my phone calls but also the other dealership who haven't stampted up the book for MB of Glasgow to subsequently stamp, that I am very tempted to have the car serviced outwith the dealer network at a decent independent garage, of which there are many, rather than suffer this drawn out process of getting a simple booklet.

It is with regret I write this as the purchase experience was very postive and the salesman did well with his presentation of the car, the finance packages that were made available and rectifying the cars requirement for service 10 days after purchase. However they fell at the final hurdle. For your refernce I had trouble with a BMW dealership getting a service book, it took them 4 months and less chasing. This has taken 8 and counting. As a gesture of good will I would expect a 3 figure financial contribution towards the cost of the cars next service.

Regards

Stephen

I would hope to hear from them soon to see what they'll do. Its a shame as everything else about the car has been good.