I'm sorry to say that I, too, am with those who think you're being unreasonable.
In terms of planning, you were cutting it extremely fine and really it's not the garage's fault that you have these "important people" to pick up just when your car has developed a serious fault. The planning on your behalf was just not suitable in many respects I'm sorry to say.
However, don't think a main dealer would necessarily have been a better experience. On my previous car, I got both back seatbelts changed as one of them had been damaged by being caught in the door (heavy things those W140 self-closing doors
) and I wanted both changed to avoid colour differences.
Anyway, off to a Mercedes dealer I went. I told them I needed the car almost 3 weeks (!) later for a trip to Belgium. No problem they said. Cut a long story short, but excuse after excuse meant it wasn't done on time. Rather than allowing me to pick up the car and bringing it back after the trip, they kept telling me it would be done on time up to 2 days before my trip. At that point, I told them that I would just pick the car up and bring it back after the trip. So, the same evening I turn up at the dealer, only to find that the whole back seat, shelf and trim in the back of the car had been stripped out. Undriveable. So, I ask them to put it back the day after so that I can do my trip another day later. They also failed to do this (more organisational ****-ups). I ended up having to rent a bloody Kia for my trip. Yes, they offered me a courtesy car, but it turned out that could not be insured in time for me to take it abroad.
When I then go back after my trip to the continent, there was further aggravation for more than a week before the new seatbelts were finally fitted.
I go and pick the car up, but sit in the back and try the new belts. They didn't work! The clip was a completely different shape than the lock you put it in. It could never work and they obviously hadn't even tried! Two more weeks of waits before it was finally fixed!
That was a main dealer for you.
I've obviously never set another foot in their premises.
Anyway, I don't think you can blame the garage and I seriously doubt that you'll stand any chance in a court at all. You better hope the garage is not a member here, because they could take your posts to court to show your own words that you're just out to waste everyone's time by seeking revenge
.
I'm afraid your age has nothing to do with it, being unreasonable is not the privilege of the young
.
How I wish I was 19 again - slim and handsome
.
