customer

I'm undertaking a restoration project for my MB e220 a124 Cabriolet. I need to source a lot of parts. I would therefore would like to ask the club member to suggest me the part supplier that is willing to send the part oversea to Thailand with tracking postal service and does except PayPal...

Dealership Remote Starts Customer's Mustang Into Pond, Car Totalled Mustangforums member "luckydawg003" wasn't so lucky when he took his remote starter-equipped, manual transmission Mustang GT to Brandon Ford in Florida for some service. They remote-started the car in gear and it ended...

Hi Guys, Has anyone written a letter to Mercedes Benz customer services in the UK? I recently wrote a letter to : Mercedes-Benz UK Limited, Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA I wondered how long I should wait for a reply? What would be a reasonable amount of...

Just bought a wood steering wheel from them through e-bay, picture showed full wheel (with air bag) & description did'nt mention they were going to remove anything from it. Has arrived minus air-bag , so just got the bare wheel, do you guys think iv been ripped off ? LINKY Have spoken to their...

I am having THE mother and father of a bad experience with Mercedes / AMG 'customer services'. As the the owner of a 'factory special' manufactured in 2000, picked up direct from the factory, and never put on a customer data base (until I asked for it to happen in 2006), I was advised by...

I decided to take this week off to spend some time with my son and I promised him that I would take him to Mercedes Benz World @ Brooklands. I rang them on Saturday lunchtime and got through to a guy in customer service. He told me that the booking line were experiencing high call volumes and...

Anybody know who is especially helpful in MB Milton Keynes? Maybe the current Customer Services Director with address? Not a complaint but I'd like to make a polite request to them. Always found it much more productive to write to a name as opposed to "whom it may concern" Many thanks!

Dear All, I have recently purchased a C350 from the local Mercedes-Benz dealer in Abu Dhabi City in the United Arab Emirates. The local dealer is called "Emirates Motor Company", and this dealer is the official and approved Mercedes-Benz dealer for the capital Abu Dhabi. I have bought the C350...

Not at home ATM so just searching for the most local M-B dealer and came across this http://www2.mercedes-benz.co.uk/content/unitedkingdom/mpc/mpc_unitedkingdom_website/en/home_mpc/passengercars/home/ownership/Official_Workshops.html Just gives us a chance to see what scores the showrooms...

Having just bought a 2003 clk55, with full Mercedes service history, I wanted someone to explain a couple of the abbreviations from the the diagnosis assistance system printout, which indicated a couple of 'f's, which I assume are fails. I phoned my nearest garage, Brooklands, they referred me...

I sent an email on 20 August to a specific individual in the service department of Mercedes Chester inviting him to requote me for a large B service (101,000 miles) on my W210 as two local indies had quoted £170 less than his quote of £619. As of yesterday 29 August I had not received either an...

Just a quickie. Anyone know if the current head guy at the above is this one that I have been advised of? Wilfred Steffen Directors Office. Mercedes-Benz UK. Delaware Drive. Tongwell. Milton Keynes. MK15 8BA. Thanks. Portzy.

Mercedes Benz has launched the much delayed UCI module. This hardware is designed for the MOST bus which has been used in cars since 2002, with the E-Class as the first variant. This range includes SL R230, CL W215, and S W220 which have seemingly been left out of the iPod craze. In 2008 all...

After purchasing my CLK beginning of Feb, i aimed to get the rust on the arches and bootlock done by the Mobilo warranty. The previous owner had maintained a Full Dealer Service History and planned to get it done but was then given a company car. I phoned MB Colindale and explained that i had...

:mad: Rubbish customer service - I have now emailed Kleeman UK 3 times first time in early December 2007 last time was on Monday. Why do companies such as this who offer great performance parts for MB can't be bothered to answer their email enquiries. I wonder how much business they loose, or if...

I went into the Croydon dealership today as I have been supplied the wrong part three times and asked if one of their technicians could have a look at it. (See thread http://www.mbclub.co.uk/forums/showthread.php?t=45812) The parts person when around the back and came out 5 minutes later and...

:bannana: Got the beast back this morning:bannana: Ian gave me lifts to and from work and home during the repair (and it's not exactly round the corner) An excellent job has been done at a more than fair price. Will not be using any other mechanics EVER. Would recommend A******* to Anyone...

Please visit this site to see how Mercedes are behaiving. http://www.mercedes-characteristic.com

I've not been the easiest of Customers in some ways and the sales guys there (Matt and Paul especially) have always been courteous and professional. Hats off to them for a job well done - recommend you talk to them if you have any requirements. Anybody have the name and address of the MB...

I am getting seriously annoyed with Tracker. First it took them 2 months to get my details correct in order to renew my subscription last October. Then I sold my SL in December and asked for a part refund (given that I've also now paid for a new subscription for the Toerag). I am still...