customer

Just another post to recommend PCS. I had a few things done on my car this week at PCS in Horndean - plugs and filters changed, brake fluid etc and that's its nice to see the work being done and understand a little about it. :thumb: Well done Ollie, Jack and now Matt

Beetnik jnr called in at the 02 shop yesterday as he's due an upgrade. The customer service (non) assistant asked him the usual questions to ID him - the last one being the killer: "what monthly tariff are you on?" jnr " I pay £35.00 per month." csa "I'm sorry that's the wrong answer." jnr...

Hi Just had both my 210 saloon and estate serviced. A couple of things I notice have changed. The first is that my MB dealer no longer itemises the cost of any items onto the invoice i.e you only see the one price and that is for the whole service including oils, any bulbs etc. I like to know...

Popped down to PCS this morning to have my disks/pads and ATF replaced by Ollie. First class job. Excellent value for money plus the gearchanges are so much smoother now. Would recommend him to anyone needing or simply wanting some work done. Next trip will be in the new year for a full...

I asked about a warranty repair when I had my car in for a routine service in June. Since then I've 'phoned, called at the dealership, emailed and written to them but a response has been notable only because of its absence. I've now sent an email to customer care at Milton Keynes. Is this...

For the first time in my motoring career I'm having some wheels refurbished. I bought them off Ebay for £50 earlier this year with the intention of just putting some winter tyres on. But the proud person within me thought they looked too tatty for the car. So I've arranged for Rimfurbish , to...

I ordered a new E350 CDI estate on the 21st of September and made it clear to the MB dealership that I wished to have the car registered on Jan 1 2011 and wished to pay in full before Jan 4 when the Vat increases. This was not a problem so we speced the car and went ahead with the order on the...

I'm having to restart this thread as I made the mistake of removing the lead post (which only said "edited") I forgot that deleting the first post deletes the entire thread - Sorry folks. :doh: So why not share your experiences of GOOD customer services.

As we regularly hear bad reviews on these guys, i thought id post my latest experience. Due to some variable service in the past, they are the last people i normally call for spare parts... I called them for some rear air suspension shocks... They have two on the shelf... Expensive but a...

I thought given some new photo's are available, I'd treat this modification to it's very own thread. The modification of headers and cats was very much a last minute decision but as you'll probably know, my car is out in Germany this week having the final adjustments made to it's suspension...

Well decided I needed to get fitter so moved our John Lewis Exercise Bike into the spare lounge and plugged in the lead. Turned on and BANG...screen started smoking so I quickly unplugged it. Thinking Damn and many other words - saying to myself Carp John Lewis own label product. Got onto JL...

A word of warning to those who have warranties with either Customer Protect or Auto Protect based in Cambridge. On Sunday whilst driving four up to an airshow the car kicked the front end off track slightly - as if the brakes had suddenly applied on one side. At the same time I had fault...

I'm undertaking a restoration project for my MB e220 a124 Cabriolet. I need to source a lot of parts. I would therefore would like to ask the club member to suggest me the part supplier that is willing to send the part oversea to Thailand with tracking postal service and does except PayPal...

Dealership Remote Starts Customer's Mustang Into Pond, Car Totalled Mustangforums member "luckydawg003" wasn't so lucky when he took his remote starter-equipped, manual transmission Mustang GT to Brandon Ford in Florida for some service. They remote-started the car in gear and it ended...

Hi Guys, Has anyone written a letter to Mercedes Benz customer services in the UK? I recently wrote a letter to : Mercedes-Benz UK Limited, Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA I wondered how long I should wait for a reply? What would be a reasonable amount of...

I don't know what else to say.... VWvortex Forums: Customer complaint of brake fade :eek::eek:

Just bought a wood steering wheel from them through e-bay, picture showed full wheel (with air bag) & description did'nt mention they were going to remove anything from it. Has arrived minus air-bag , so just got the bare wheel, do you guys think iv been ripped off ? LINKY Have spoken to their...

I am having THE mother and father of a bad experience with Mercedes / AMG 'customer services'. As the the owner of a 'factory special' manufactured in 2000, picked up direct from the factory, and never put on a customer data base (until I asked for it to happen in 2006), I was advised by...

I decided to take this week off to spend some time with my son and I promised him that I would take him to Mercedes Benz World @ Brooklands. I rang them on Saturday lunchtime and got through to a guy in customer service. He told me that the booking line were experiencing high call volumes and...

Anybody know who is especially helpful in MB Milton Keynes? Maybe the current Customer Services Director with address? Not a complaint but I'd like to make a polite request to them. Always found it much more productive to write to a name as opposed to "whom it may concern" Many thanks!