Hi all I just thought I would give you an update on this. Mercedes were forced to take the car back under the sale of goods act 2015 due to it not being fit for purpose. The car was littered with problems. Mercedes Fought to the bitter end to keep me in that car and they lost. I first reported the car faulty to Mercedes Northampton in November 2017 and they finally admitted defeat on the 31st October 2018 so a whole year to get to that point. They was ordered to give me my deposit back of £15k and deduct usage charges for the car out of the monthly payments I had made. In regards to the deductions Mercedes finance thought that the £1700 a month I was paying for the car for the 12 months would be enough for the usage of the car even though they forced me to stay in the car for 12 months. This amount was also considered excessive so they are also in the process of refunding me some of this. They have refused to refund me for any of the independent reports that was done on the car at my cost, even though they knew the car had issues. The service I have had from the Mercedes Northampton has been next level shocking. The dealer principle Mark Hurley is the most unprofessional person I have met from a dealership. When I advised him I was having issues with the car his response was "this is why cars have warranties" how can you say that to a customer. He was basically telling me to piss off. Its clear to say I would never use this dealership again or buy another Mercedes, I feel sorry for any other up and coming GT owners. This dealer did nothing to help me and refused to answer any emails from the Ombudsman hence why it took so long. I contacted everyone within Sytner Group only to be passed back to Northampton and for then to get no response. At one point I had a guy on standby ready to sticker the car up telling everyone it was a faulty car and that there service was terrible. I told Mark Hurley I was in the process of doing this and he said if you step foot in this dealership he would call the police and have me removed, but this would not stop me or phase me. For how shit they have been I will wait for there next black tag event and do a nice speech in the dealership.
Mercedes finance asked if they could get there own inspection done on the car, I was reluctant to do this at first however agreed in the end, they used a company called ACE Vehicle Assessors based in Bradford who subbed it out to another guy called GILES LOVELL LIMITED. Before the assessor arrived I was a little bit sceptical that the report was going to be manipulated to favour Mercedes so unknown the the assessor I recorded the road test and the assessors talking to me, the assessor can be heard clearly saying that the car is not acceptable quality and justifies a rejection. Anyway the test was over and he said the report would be sent to Mercedes. The next day I received a copy of the report and low and behold the report said that there was nothing wrong with the car. I was fuming. It went the way I thought it would. I rang the assessor and asked what had gone on and he said that he didn't put that in his report so I contacted the company that asked him to do the report. I was shocked at what their response was. They advised me that the report reads what it reads and it wont be changed. I contacted the assessor again and I was then advised by the assessor that ACE had changed his report to make out there was nothing wrong with the car, he told me he was willing to go to court to back this up. I did not tell Mercedes or ACE at this point I had the examination recorded. I sent this onto the Ombudsman who advised Mercedes that due to the evidence I have on the recording there report will not stand up in court, I was happy to say the least and on this basis Mercedes need to collect the car and issue a full refund. If anyone wants to see the report then just let me know, they make interesting reading. Also as well just in case someone wants to buy a GTS beware of car registration number KX67UTN in yellow, Mercedes UK now have the car.
