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C350e owners club

To be honest, nobody really needs more than a 1.2l Polo. I fancied the idea of getting something a bit sporty in terms of performance and this was the quickest they did that wasn’t an AMG. It comes with an adaptor box that allows you to plug into a standard 13amp socket but I’d recommend getting a charging point installed. I’ve had a PodPoint one at two different houses and with the grant it’s only £279.
 
So, is buying a C350e worth the extra expense (compared to buying a C200 SE or Sport)? I do have a charging point at work but not at home. I'm not sure of this car comes with an adapter that allows you to plug it into your home grid?
All the early C350e’s were Sport’s and AMG Line’s came in about 2 yrs ago. Standard spec in all plug-inn cars includes airmatic because of the weight of the battery so the higher price will also reflect the higher spec.
 
All the early C350e’s were Sport’s and AMG Line’s came in about 2 yrs ago. Standard spec in all plug-inn cars includes airmatic because of the weight of the battery so the higher price will also reflect the higher spec.

And the suspension is pretty impressive - although that’s after my last car being an Audi Black Edition. I don’t think they have suspension.
 
I didn’t appreciate quite what the Sport spec really meant until I had a base spec loaner. It felt like a totally different (worse) car in almost every way. I was genuinely surprised by that and glad to get the 350e back after less then a day.

Given how much I piss and moan about my 350e it’s a good job I didn’t buy a lower spec car! (For clarity, I am laughing at myself here).
 
129 miles at 55mph and 48mpg, starting at 100% battery and finishing at 61%. No chargers here, so I’ll be headed home without a top-up.

I’m pretty sure it would have been about 44mpg if not for the long 50mph section on the delightful M1.
 
Hi, thanks for all the info on here, being a first timer with the C350e 2016 I purchased on Saturday I'm keen to learn from everyone on forums like this where possible, like I've done successfully over the last 4 years with a Crossfire I had. For info they also had a really well run and managed Facebook group which made it easier to keep up with specific questions compared to some really lengthy Crossfire forum threads. Really interested in some of the discussion above about e mode e save charge hybrid. I drove about 180 miles back to Yorkshire from Essex in Hybrid yesterday, using a mainly comfort, with occasional Eco and Sport to see what happened. My wife put it in e save I think, pushing the button by mistake, I thought the car was broken initially as I had no response from the accelerator at all, then realised what she'd done and put it back in hybrid. These modes will take some getting used to! but I see some good advice above. First nights charge gave me just 9 miles charge which depleted quickly, second night charge 13 miles, with slightly less depletion, although 8/9 miles in it had run out I think, with a 75mpg record at that point. I'm guessing my battery hasn't been used well and therefore my continued charging will help it become more efficient and increase the range?
My first important question to you all is about some background engine type noise which might be normal on these cars? It seems to start at around 30mph and might even be tyre tread related? When it occurs it is in rhythm, as if caused by rotation, with the rhythm increasing with speed. It's a noise which relates to something potentially rubber/vibration type noise but it's definitely not metallic in sound at all. The fact that it's not always there makes me think it might be engine related as the tyres would always exhibit some noise at all speeds, I think? It's not a worrying sound but if someone can assist with my curiosity and or put me mind at rest to avoid taking it in to Mercedes that would be appreciated.
I'll look forward to future posts, cheers.
 
The figure it gives for range after a charge is based on historic values, so is very dependant on how it's been driven. To get an idea of the state of the battery in terms of usable capacity, run it down to a known percentage (check the value before you charge), then charge it up and monitor how long it charges for as well as the rate at which you are charging (set on the dash, you can also monitor it using Mercedes Me). Work out the kWh from that. It'll only be a rough idea as we'll never know for sure how much energy is used to cool the battery during charge plus efficiency of charger etc, but it's a guide. From that, you should be able to work out, again, roughly, what capacity the battery says it has. Further complicated by the fact we don't know what 100% means - it won't be the full 6.38kWh I don't think as that would be very bad for the battery. Probably likely to be about 90% of actual capacity? - could even be a bit less to try and give the battery a longer useful life. Similarly, 20% might not be real either. Again, probably 20% of allowed usable capacity, as discharging to 0% will be very bad for them too. Like I say, it'll be a rough guide. Wouldn't surprise me if we only get to use about 5kWh.

The mileage you get from the battery is very dependant on many factors. Speed, acceleration, accessories you may have running like A/C, demist, terrain. They aren't particularly efficient on pure battery power, sadly, as there is that auto box sitting in the way.

The 'guess-o-meter' on the dash is a bloody liar by the way. Hopelessly optimistic, particularly in winter.

I'm not aware that you can improve the battery condition with charging. If it has suffered due to some issue, the loss of capacity will be permanent - a fact of life with lithium-ion chemistry.

No idea on the noise though - if it's tyres or anything on the driveline other than the ICE itself, then you'd hear it when on battery power. It'll do motorway speeds on battery , so you should be able to test that theory easily enough. You can also easily force the ICE to kick in by putting it in Sport so it'll be very easy to see if its ICE or 'something else'. If it does seem like ICE related, you can always mess with the gears to see if it happens at specific engine revs. rather than a specific roadspeed IYSWIM.

If you've read much of this thread you'll no doubt(!) have seen me pissing and moaning about how unrefined the ICE sounds on this car IMO. Particularly bad when cold. That said, it doesn't sound anything other than vaguely 'drone-ey' inside the car on ours once its warmed up and driving at normal speeds/revs. Just don't sit at the lights and rev it to try and impress passers-by. An AMG V8 it ain't. The 2l Zetec in our Westfield sounds epic in comparison.
 
My wife put it in e save I think, pushing the button by mistake, I thought the car was broken initially as I had no response from the accelerator at all, then realised what she'd done and put it back in hybrid. These modes will take some getting used to!

Selecting E Save shouldn’t do that ! All that does is ensure the electric motor isn’t used to preserve battery power for later so you should be running on the ICE. You cannot select E Mode if there isn’t enough battery life, so it shouldn’t be that.
 
The figure it gives for range after a charge is based on historic values, so is very dependant on how it's been driven. To get an idea of the state of the battery in terms of usable capacity, run it down to a known percentage (check the value before you charge), then charge it up and monitor how long it charges for as well as the rate at which you are charging (set on the dash, you can also monitor it using Mercedes Me). Work out the kWh from that. It'll only be a rough idea as we'll never know for sure how much energy is used to cool the battery during charge plus efficiency of charger etc, but it's a guide. From that, you should be able to work out, again, roughly, what capacity the battery says it has. Further complicated by the fact we don't know what 100% means - it won't be the full 6.38kWh I don't think as that would be very bad for the battery. Probably likely to be about 90% of actual capacity? - could even be a bit less to try and give the battery a longer useful life. Similarly, 20% might not be real either. Again, probably 20% of allowed usable capacity, as discharging to 0% will be very bad for them too. Like I say, it'll be a rough guide. Wouldn't surprise me if we only get to use about 5kWh.

The mileage you get from the battery is very dependant on many factors. Speed, acceleration, accessories you may have running like A/C, demist, terrain. They aren't particularly efficient on pure battery power, sadly, as there is that auto box sitting in the way.

The 'guess-o-meter' on the dash is a bloody liar by the way. Hopelessly optimistic, particularly in winter.

I'm not aware that you can improve the battery condition with charging. If it has suffered due to some issue, the loss of capacity will be permanent - a fact of life with lithium-ion chemistry.

No idea on the noise though - if it's tyres or anything on the driveline other than the ICE itself, then you'd hear it when on battery power. It'll do motorway speeds on battery , so you should be able to test that theory easily enough. You can also easily force the ICE to kick in by putting it in Sport so it'll be very easy to see if its ICE or 'something else'. If it does seem like ICE related, you can always mess with the gears to see if it happens at specific engine revs. rather than a specific roadspeed IYSWIM.

If you've read much of this thread you'll no doubt(!) have seen me pissing and moaning about how unrefined the ICE sounds on this car IMO. Particularly bad when cold. That said, it doesn't sound anything other than vaguely 'drone-ey' inside the car on ours once its warmed up and driving at normal speeds/revs. Just don't sit at the lights and rev it to try and impress passers-by. An AMG V8 it ain't. The 2l Zetec in our Westfield sounds epic in comparison.
I'll get used to the different modes pretty quick - a 15 mile, 45 minute journey this morning I played around with e mode a bit and did 53mpg at 20mph average which is pretty decent in my eyes. I must say that parktronic can be pretty annoying though, makes braking at low speeds a bit lumpy at times.
As for the noise issue - someone has said they experienced similar and explained the noise better, the noise is more like riding on and off the white line strips on roads but much much fainter. The person that experienced similar had their brake pads checked and either the checking process or replacement pads had the desired affect and their noise issue was removed.
 
For the joy of it(!), i tried out my suggestion today.

Trip was 13 miles but with a wee bit of ICE assistance. No A/C or fan but seat heaters used (missus went shopping).

Car got back home with 17% charge remaining.

On charge @ 2kW for 2 hours 40 minutes = 5.33kWh
Charge rate dropped to 1kW for the next 15 minutes = 0.25kWh

Total energy to car in charge period = 5.58kWh

No clue as to the efficiency of the charging system. Wild guess 85%??? Have to make some allowance for basic efficiency of charger itself, then the waste heat generated by both charger and battery pack when charging, then the efficiency of the cooling system too. I'm basing this on the entire round-trip efficiency of my Powerwall, worked out purely on energy in vs. energy out over a 1 year period. Has to be reasonably close as they are basically very similar things with inverters each way and a cooling/heating system. Similar if not identical battery chemistry too.

So, lets assume that is correct, then energy to battery pack was 5.58*0.85=4.74kWh

This gave 83% charge (17% to 100%), so that implies usable capacity is 5.7kWh. For a nominal capacity of 6.38kWh, that's probably not too far from the truth as it works out to 90%. Gives a margin of about 5% top & bottom. They might skew that a bit as they never allow it to get to 0% Might be a bigger margin at the top, say 90% actual maximum charge??

All guesswork really, but basically, if you are getting less than about 5.7kWh capacity, might be time to stick the iCarSoft MB2 on it and see what the individual battery modules are reporting.

Works out to roughly 230wH/km, which isn't totally horrendous by EV standards either. Assuming(!) my assumptions are right anyway.

Shame the battery is so small :(
 
Selecting E Save shouldn’t do that ! All that does is ensure the electric motor isn’t used to preserve battery power for later so you should be running on the ICE. You cannot select E Mode if there isn’t enough battery life, so it shouldn’t be that.

I wonder if it was ECO mode?
 
I use Huddersfield too. They're a decent bunch. They offer a collection service which is very handy.
 
I use Huddersfield too. They're a decent bunch. They offer a collection service which is very handy.
That's good to know. Can anyone on here share stories regarding Service plans?
I have been told that I can get my next (due in July) service A, next years service B and the following years service A on a plan for £1296 or £54 x 24 payments. Is this something that can be discounted by specific garages or is it a standard book price that all dealerships have to offer without the ability to offer deals locally? I don't need breakdown but I have been told it comes with Merc Breakdown cover as standard.
Any information greatly appreciated.
 
Never accept the first price given by the MB dealer for servicing. My B service is due. Went online to MB's website, put in my details, selected closest dealer, then selected another dealer 7 miles further, and the second dealer's price was 20% cheaper, and the cost of the loan car was 60% cheaper.

So I called up the local MB dealer, explain that I'd love to use them, but logically, it's far cheaper for me to drive another 7 miles and use the other MB dealer. They put me on hold for 2 minutes, and came back to say they will match the other dealer, and give the loan car for free.
 
Review of replacement for E350e, the new E300e.

Whilst range on battery has increased, it sounds like once the battery has depleted, it's still an inefficient petrol engine lugging around 300kg of extra weight.

"You may be attracted by the economy, but the WLTP-certified 156.9mpg is largely irrelevant, because what you achieve will vary wildly. On a couple of short city runs we saw as much as 700mpg, but a motorway journey returned mid-to-high thirties."

Review of E300e
 
So a couple of months ago the Mercedes Me App stopped working for me on my rather old Motorola G4. As I only really use the pre-heat climate control facility I made do with the web portal which was working on and off OK until approx 2 weeks ago. Now that's stopped working too, just get an error message after signing in to the effect of 'unable to bring up car information '. So I've been prompted to turn the Mercedes Me help desk, currently awaiting their response as they attempt to resolve. Car is 3 years old in just under 2 weeks so won't be paying for any of the additional services just yet. I see pre heat is £29 per annum. On a separate point live traffic information for the Command sat nav, which usually tells you of a jam when you've gone through it is £49 per annum. Discounts available for 2 or 3 years, but this year could be my last year of ownership pending decision to buy or not when I retire!
 
So a couple of months ago the Mercedes Me App stopped working for me on my rather old Motorola G4. As I only really use the pre-heat climate control facility I made do with the web portal which was working on and off OK until approx 2 weeks ago. Now that's stopped working too, just get an error message after signing in to the effect of 'unable to bring up car information '. So I've been prompted to turn the Mercedes Me help desk, currently awaiting their response as they attempt to resolve. Car is 3 years old in just under 2 weeks so won't be paying for any of the additional services just yet. I see pre heat is £29 per annum. On a separate point live traffic information for the Command sat nav, which usually tells you of a jam when you've gone through it is £49 per annum. Discounts available for 2 or 3 years, but this year could be my last year of ownership pending decision to buy or not when I retire!

If MB require payment for the services, do they owe us compensation when they don’t work? I might actually make a profit! [emoji3]

I’ve already had a rant at them about the design of Mercedes Me, so I’ll be asking them about refunds for outages.

I’ve just checked and Welcome to Mercedes me >> Mercedes me Portal is working for me right now. Miracle.
 

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