C350e owners club

[Deleted member 126969]

Ref my question on 27/Dec, is everyone else finding the app working fine for pre-heat?

Worked OK when I last used it, probably around that date I think. As ever, it always takes a number of tried before the selected departure time will actually 'stick' and take effect. IIRC, last time took 4 attempts. I'm not sure its ever worked first try for me.

 

[Mikep2]

Ref my question on 27/Dec, is everyone else finding the app working fine for pre-heat?

I Don’t use it but just hit start now button and it worked on second attempt.

 

[CaptainChaos]

Ref my question on 27/Dec, is everyone else finding the app working fine for pre-heat?

No, it's not good at the moment. There is a big lag between driving the car and the app updating. At one point mine hadn't updated the app data for 20 hours despite me using the car twice during the day, so any attempts to set a departure time have no chance.

 

[Mikep2]

No, it's not good at the moment. There is a big lag between driving the car and the app updating. At one point mine hadn't updated the app data for 20 hours despite me using the car twice during the day, so any attempts to set a departure time have no chance.

About 4 months ago I had problems with the app not updating, sometimes lasting over a week then suddenly would update. I raised a query on Mercedes Me website and had a final response back after some days (see transcript below).
I still have a line on Mercedes Me website saying the car needs a communication module update which at my last service in November they told me had been done (obviously not).
The app has worked pretty well since the ticket was closed.


Ref: CMS 1-32300860240

Your contact person: Jose Rodriguez Vicente



Dear Mr. Pearce,

Our technicians have informed me that they have proceeded to reset the communications module of your vehicle. The issue must be solved now, considering that the vehicle has been driven for at least 15-20 minutes.

If the issue remains once the vehicle has been driven, please provide us a new screenshot where it appears that the Remote retrieval of vehicle status is out of date.

In case you have any further questions about this request, please do not hesitate to contact us with reference to CMS 1-32300860240.



Kind Regards,

 

[Malkee]

How's all?

Picked up a white 2016 C350e estate back in July. Really enjoying it so far, as far as hybrids go it's definitely on the fun side.

The only fault I have with is the switchover from electric to ICE. It seems almost the care is getting bump started. From what I from posts on here it seems pointing towards a dodgy starter/relay/battery. But there never seems to be a problem starting the engine from the ignition. I'd be interested if anyone had any thoughts?

It's due a MB service in a few weeks so if I don't figure it out I'll get them to have a look

 

[DubMerc]

Hi Malkee,

Was it like that since you got it or has this started occuring recently?

For mine the Transition from ICE to EV isn't the smoothest but wouldn't describe it as a jump start.

Totally agree with it being on the fun side to drive!

 

[Malkee]

Hi Malkee,

Was it like that since you got it or has this started occuring recently?

For mine the Transition from ICE to EV isn't the smoothest but wouldn't describe it as a jump start.

Totally agree with it being on the fun side to drive!

How's things?

No, it was spot on when I bought it. No issues for the first few months. Then started off as an intermittent problem but quickly became every time the petrol engine kicked in. It un-driveable in comfort/eco mode at the minute so I have it in sport until I get it sorted.

Where in Dublin did you pick up your car. Got mine up there aswell, an ex-lease car from the UK

 

[DubMerc]

How's things?

No, it was spot on when I bought it. No issues for the first few months. Then started off as an intermittent problem but quickly became every time the petrol engine kicked in. It un-driveable in comfort/eco mode at the minute so I have it in sport until I get it sorted.

Where in Dublin did you pick up your car. Got mine up there aswell, an ex-lease car from the UK

How's things?

No, it was spot on when I bought it. No issues for the first few months. Then started off as an intermittent problem but quickly became every time the petrol engine kicked in. It un-driveable in comfort/eco mode at the minute so I have it in sport until I get it sorted.

Where in Dublin did you pick up your car. Got mine up there aswell, an ex-lease car from the UK

Picked mine up from Carroll and Roche in Clondalkin. Where did you go for yours?

That sounds like an annoying problem but your short term solution isn't a bad one!! Your bringing it to a main dealer in the west or have you found an MB independent specialist?

 

[seekay]

How's things?

No, it was spot on when I bought it. No issues for the first few months. Then started off as an intermittent problem but quickly became every time the petrol engine kicked in. It un-driveable in comfort/eco mode at the minute so I have it in sport until I get it sorted.

Where in Dublin did you pick up your car. Got mine up there aswell, an ex-lease car from the UK

If you read back a little bit, you can find my problem with the starter motor. It seems like a major design flaw as this is the third starter in my car. 66 reg, 82k miles. Both the starter motor and the relay was replaced a few weeks ago, similar symptoms.

 

[DubMerc]

If you read back a little bit, you can find my problem with the starter motor. It seems like a major design flaw as this is the third starter in my car. 66 reg, 82k miles. Both the starter motor and the relay was replaced a few weeks ago, similar symptoms.

Was that an expensive repair job Seekay?

 

[seekay]

Was that an expensive repair job Seekay?

Unfortunately don’t know, it was under the warranty.

 

[seekay]

Anybody knows why there is a “Charging options” and a “Pre-entry climate control” in the Mercedes Me app. They both seem to be taking to the same sub menu, just under different buttons?
Also, what does the car actual do, when you set up the departure time for the pre-conditioning but don’t tick off the “activate precon at the departure time” at the bottom?

 

[Deleted member 126969]

Anybody knows why there is a “Charging options” and a “Pre-entry climate control” in the Mercedes Me app. They both seem to be taking to the same sub menu, just under different buttons?
Also, what does the car actual do, when you set up the departure time for the pre-conditioning but don’t tick off the “activate precon at the departure time” at the bottom?

I'd guess app programmers who have never even seen a car, let alone a C350e.....

...and I wondered that too! Pretty opaque language isn't it. Not tried de-selecting that option as yet. With it active, the result is what I want, so I leave it be.

The old app was so much better.....sigh.

 

[seekay]

I'd guess app programmers who have never even seen a car, let alone a C350e.....

...and I wondered that too! Pretty opaque language isn't it. Not tried de-selecting that option as yet. With it active, the result is what I want, so I leave it be.

The old app was so much better.....sigh.

There is one more thing needs some attention in the near future:Rear prop shaft split
Attached the recent health check video. They said it’s quiet common for rwd vehicles and they see this issue very often, its more like because of the age of vehicle rather than the mileage. Happy days...not.

 

[Deleted member 126969]

There is one more thing needs some attention in the near future:Rear prop shaft split
Attached the recent health check video. They said it’s quiet common for rwd vehicles and they see this issue very often, its more like because of the age of vehicle rather than the mileage. Happy days...not.

Hah, so MB still can’t make a Giubo that lasts! The very first job I ever did on an MB about 45 years ago was a Giubo.

4 years seems a poor lifespan to me, but tbh, I’d be of the opinion it’s about mileage and useage rather than age at only 4 years.

 

[seekay]

Hah, so MB still can’t make a Giubo that lasts! The very first job I ever did on an MB about 45 years ago was a Giubo.
4 years seems a poor lifespan to me, but tbh, I’d be of the opinion it’s about mileage and useage rather than age at only 4 years.

I had a 16 reg BMW 520d before, it had the same issue at 3,5 years, 52k miles.

 

[grober]

Giubo - Wikipedia

en.wikipedia.org

May be down to embrittlement of the rubber with age and it turn related to heat sources like the exhaust?

 

[Deleted member 126969]

Can’t help thinking 600Nm of torque might have something to do with it myself.

 

[seekay]

Another question for the owners, especially for Chris-S, I read that you found the engine noisy when you bought the car. I don’t know if we talk about the same noise but my car has been like this since I bought it in August. Unfortunately didn’t have a chance to try a cold start before the purchase.
I’ve shown this to a few people and they said it isn’t the chain but I’m still concerned. It only does it when the engine is cold and the rattle stops after 1-2 minutes which indicates a typical chain problem. What do you think guys?

C350e cold start rattle

 

[Deleted member 126969]

Sounds a lot like mine, although it's always tricky to tell with sound recordings like this. I'd say mine probably sounded worse when it was brand new. I might be able to detect a slight tick in that recording, but probably not.

I’ve come to accept it’s a ‘feature’ rather than a fault, due to a load of factors such as thinwall cylinder blocks, lean burn combustion, not much soundproofing under the bonnet, loads of thin plastic and metal parts on the engine and exhaust. At the MOT last December (1st one at my friendly local place) the tester thought it was a diesel at first.....

From inside the car, windows up of course, it just sounds a bit ‘gruff’ when you do hear it.

The first time I heard mine run was when I collected it from the dealer. You can just imagine how bad it sounded as it started up inside the glass palace.....

I think it was quieter after I took it back and they apparently applied an update to the ECU, but never totally convinced it wasn't just some BS from the dealer to shut me up and get rid of me.

Ultimately, it sounds pretty rubbish IMO. I have a 1996 or so vintage Ford Zetec engine in our Westfield which is almost silent, mechanically, even in a plastic car with zero soundproofing. I have a 2001 vintage Alfa V6 in the other car I built recently and that sounds awesome compared to the MB. Even at idle the V6 sounds better than the MB.

No denying the MB engine is clever, but I don’t think they put much effort into what it sounds like.