MOCAŠ
MB Enthusiast
I can still see his smug look at what must have been my obvious shock at his attitude.
So can I, having read your florrid description earlier in this thread.
![Smile :) :)](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png)
The point I was making is that when people are rude, or even just angry, it's often for a reason, although we may not appreciate what that is. Responding in kind is only likely to exacerbate the situation, whereas a calm, measured and polite response will usually defuse it to the point where a civilised conversation can take place. I tend to try to see things from the other person's point of view - otherwise known as giving them the benefit of the doubt.