MOCAŠ
MB Enthusiast
I can still see his smug look at what must have been my obvious shock at his attitude.
So can I, having read your florrid description earlier in this thread.
The point I was making is that when people are rude, or even just angry, it's often for a reason, although we may not appreciate what that is. Responding in kind is only likely to exacerbate the situation, whereas a calm, measured and polite response will usually defuse it to the point where a civilised conversation can take place. I tend to try to see things from the other person's point of view - otherwise known as giving them the benefit of the doubt.