Originally posted by GrahamC230K
Can you expand a little?
A friend was recommended these people - I fear I am going to have to tell him to cancel.
I must have been unlucky.
I had been told they were good.
It started when the guy arrived 1hr 45mins late he then thought he was only installing the phone kit after a phone call to his office he then said that was ok and was going to install the lot.
He was struggling to remove the dash I asked him if he fitted anything in one of these and he replied NO and against my better judgment I gave him the instructions I found on how to remove the dash (That’s when I should have told him to go).
He then continued to try to remove the dash.
So around 1hr 30mins has now passed and he has finally got the dash almost off.
Has removed top center vent.
But hasn’t got the center of the dash quite out (Still held at the bottom).
When I looked again he now has the stereo out and the pocket out and the top of the center of the facia pulled out and the bottom still attached.
He then stated that I would lose the use of my steering wheel controls. To which I replied Huh the sat nav is to fit under the radio there is a facia (double din) that will fit just need to remove the top part keep the bottom to fit the sat nav.
He then removed the top bit (That’s OK need to do) and then fit it in the car.
Then he replaced the stereo back in and when I looked it looked a mess as the facia was cut too short on the edges.
It was at that point I said look forget it put the car back.
He then proceeded to put the dash back together and then said he had finish and was off.
I then told him to wait whilst I checked the car and low and be hold the following damage
1: Air vent clips broken scratched
2: dash trim to the left of the center console has dig marks * 2
3: dash trim to the left lower center console has huge ripple (Where he force the center console down)
4: Dash trim right of center console dig mark
5: dash trim right lower center console has huge ripple (Where he forced the center console down)
6: Ash tray cover marks on the top edge
THERE IS SOME GOOD NEWS REALLY KEEP READING
So whist he was there I called to complain they rang him on his mobile to confirm and I was then told to get a quote for the damage so I let him go.
On visiting my local MB and getting the quote I told the chap what had happened and he gave me a number and said have a word with these people.
A local firm to the dealer so I called round and the were a few mercs in various stages of retro fit.
The guy came out and tutted as to the mess of the dash and we agreed the price and it's in there for fitting 3rd of Jan.
I am sure I wont get any problems with this place as they do quite of bit of work for the dealer and the place was spotless after chatting to the guy there he knew what was what so feel quite happy.
So the thing is if this didn’t happen and I told the first guy to leave at the out set I might not had found this other place. I know my new merc has been damaged to find out (Alright Alright I am upset and I am kidding my self that I’m not).
Let's see how long they take to sort out the claim.
Do I get an award for typing so much text ??
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