MB Club Veteran
- Jan 21, 2005
- Mittel England
- ML AMG-line Black Series
I just had a look at the configurator and was surprised to see Hazlenut and Macchiato interior colour options, both look lovely, and both provide an alternative to black for those wishing to be different or for a lighter colour. I hadn’t expect that based upon this thread,Is anyone considering buying the latest E-class?
Look at the options you are offered by Mercedes-Benz UK. I am emphasizing Mercedes-Benz UK as this is our countries supplier of new vehicles. This is the organisation that takes away our freedom to choose what options we want fitted onto our new vehicle, what colours, interior or even engine
Stand by for a bit of a rant that will eventually highlight what I am talking about.
In early 2019 we decided to replace our much loved 2004 E-class estate, a vehicle fully loaded with all the toys and whistles Mercedes had to offer including that brilliant rear sliding floor. In the spring of 2019 we ordered a new E-class but were told no sliding floor and no interior mirror to open our garage door and turn on our exterior lights... No big deal but we would have liked these features and we would have liked a petrol hybrid, but no, Mercedes-Benz UK assured us that the petrol option is only available for the saloon. We have subsequently found this statement to be 100% wrong, they speak with forked tongue. The delivery of our new vehicle was expected late December, early January.
At the beginning of December, we put our registration number on retention and were getting all excited about taking delivery of our new vehicle. Ooops, cue the telephone. Our main dealer said our order had been cancelled because in December\January the E-class was having a face-lift and a number of the options we wanted were now no longer available. I will not bore folks with the complete list but the deal breaker was leather interior. We had stipulated a light grey leather interior just like our current E-class. Now, I could have the choice of a black plastic interior or black plastic interior!!! The sales-person I was talking to explained that Mercedes-Benz do not come with a 'plastic' interior, they do not come with a vinyl interior, instead, he corrected me, they come with black 'Artico' leather. Yup the choice was black or black and 'Artico' leather? This is advertised as'man made' leather or..... In my language, rubberised plastic, unless cows now have a man-made coat!
I wrote a very detailed letter to the managing director of the South-West Dealership and as a result, we had a very interesting 40 minute telephone call where he was extremely supportive. He had spoke with Mercedes-Benz UK and was 'fairly' confident that when Mercedes-Benz bought out the new E-class in late summer things would be rectified.
Cue the very lastest E-class
The black plastic on the AMG-Line had gone and had been replaced with black leather, or...... BLACK leather!!! Brilliant for those that like black leather interiors but not so clever for those that dislike that colour. All was not lost, Mercedes Benz UK has a cheaper option of the AMG-Line that does offer a limited number of coloured interior but..... Look at the extremely limited number of options that are offered. If we opt for a different coloured interior the selection of options is practically non-existant, If you want options, then Mercedes-Benz UK dictate that we have a black interior!!!!!!! In so many words I said shove it, but who am I punishing?.
I could buy a well-specced car from Southern Ireland, I could buy a well-specced car from Europe but Mercedes-Benz UK is the dictator that rules over what it thinks we like or dislike. We have no choice, we have no input. The easiest option was to tell Mercedes-Benz UK to poke their cars where the sub doesn't shine.
Nope, we have ordered an amazing vehicle from Belgium. Right-hand drive E-class petrol hybrid Executive, oh and yes, it does have that 'unavailable' interior mirror that opens our garage. How ironic that we as a nation pride ourselves over our freedoms, freedom of choice being a biggie, but Mercedes-Benz UK are acting as a dictator, telling us what we like, what we want and what we can have. They are happy for you to part with in excess of £50000 but they are not happy about you having the freedom of choice that Germany, France, Holland, Belgium etc all have.
Shame on Mercedes-Benz UK, shame on you for acting in the way you are doing, you should be looking after the British customer and offering the very best of what Mercedes-Benz has to offer instead of acting like a very strict parent telling its childrten how to behave.
Apologies for the rant but yes the E-clas hybrid estate is offered as a petrol powered vehicle and yes there are lots of options we can have on this beautiful vehicle that are not offered here in the UK.
We take delivery of our new car late January 2021