Robbo said:
John,
Just a thought, the bonnet has had a respray by MB Epsom and they used a local specialist. I wonder whether it is softer than OEM paintwork?
Thats a good point and a very relavant one to me, so allow me to elaborate at length !
I had my bonnet done two months ago (to get rid of stone chips ) and also my rear bumber sanded, resprayed, and lacquered to get rid of scuff marks.
The issue here is not so much the paint layer, but the lacquer layer. The theory when having the lacquer applied and baked in the furnace or under heaters, is that if its baked for too long then you will have a "harder" shell, which should withstand bird shit and tree sap seeping in. Mercedes cars orginal lacquering is done that way. However, the downside of this way of over-baking the lacquer is that the surface can become too brittle as it was subjected to heat for so long, and becomes susceptible to chipping from stones (hence most Mercedes cars these days have so many stone chips). On the other hand, if the lacuqer is baked less time into "softer" layer, its becomes less prone to stone chips (stones would "bounce off"), but then other things tend to become embedded on the soft surface of the lacquer, and also presumably tree sap and the chemicals from the bird shit will "seep" through this layer. So there is no perfect way for baking the lacquer, each has advantages and disadvantages.
When i look closely at my bumper, i can see very small bits of road debris (eg tar particles) embedded on the surface of the lacuqer, not normally visible from a distance. This means the laquering was done on the soft side. Generally, most bodyshops have the lacquering done softer than the original factory finish, and my guess is that your bonnet was done that way.
Note i had a bigger problem with my AMG alloys when i had them refurbished by MB (who outsourced this to one of those mobile/van services). The layer lacquer was so soft (like a transparent rubber layer instead of a hard shell) that hot brake dust was getting embedded in it and no amount of scrubbing would get it off ! I had it redone by them to a harder finish, but it is still not as perfect as the orginal layer.
Since you had the respray done through the official MB dealer, i think you stand a very good chance of having this corrected by them for free. You can sight poor workmanship and quality etc. The work probably came with a one year gurantee anyway. Its up to you whether to tell them about the bird shit not being cleaned for two days though, as this might hurt you argument. You may just want to simply show them the "patch" left by the bird shit, not knowing what caused it, and complain about their poor workmanship.