Sudden loss of Mercedes.Me functionality

[Bobby Dazzler]

I noticed that a couple connected options have been added back to the Mercedes Me Store for one of my cars, despite being pulled some time ago - there were no items available at all when I last checked.

Now there are some basic traffic and tracking options again, and a caveat that it requires the use of an external data connection l, ie a phone or mifi. Seems more expensive than it was .

 

[GeeJayW]

I noticed that a couple connected options have been added back to the Mercedes Me Store for one of my cars, despite being pulled some time ago - there were no items available at all when I last checked.

Now there are some basic traffic and tracking options again, and a caveat that it requires the use of an external data connection l, ie a phone or mifi. Seems more expensive than it was .

At least that sounds like a work around.

 

[jasons6930]

Interestingly I have just looked at the reviews on the App Store for iOS and it seems they started to go downhill end of November beginning of December.

There was a developer response early December stating that they are aware of the issues and are rolling out various updates by country so we may still see a resolution to this over the next few weeks assuming the uk hasn’t been done yet but who knows.

 

[stompa]

I noticed that a couple connected options have been added back to the Mercedes Me Store for one of my cars, despite being pulled some time ago - there were no items available at all when I last checked.

Now there are some basic traffic and tracking options again, and a caveat that it requires the use of an external data connection l, ie a phone or mifi. Seems more expensive than it was .

Hopefully they will now enable the cars to connect to a phone for data instead of only permitting the phone to connect to the car for data.

 

[GeeJayW]

Hopefully they will now enable the cars to connect to a phone for data instead of only permitting the phone to connect to the car for data.

It would be really great if MB come up with a decent solution for this.

Cue world record breath-holding attempts by ‘legacy’ MB customers everywhere…

 

[st13phil]

I did read somewhere that the system will still be able use 2G (which Vodafone are not switching off yet). Don’t know if this will still allow Live Traffic or Emergency calls, eg. if the airbags are triggered.

The E-Call system uses 2G for comm's so will continue to work.

AFAIK, Live Traffic uses 3G/4G so that will stop working.

 

[GeeJayW]

The E-Call system uses 2G for comm's so will continue to work.

AFAIK, Live Traffic uses 3G/4G so that will stop working.

So MB sold us Live Traffic in Sep ‘23, for a 2016 car that relies on 3G, knowing that Vodaphone were dropping 3G during our period of use/subscription. Outstanding!

 

[stompa]

So MB sold us Live Traffic in Sep ‘23, for a 2016 car that relies on 3G, knowing that Vodaphone were dropping 3G during our period of use/subscription. Outstanding!

They would have known too.

 

[GeeJayW]

They would have known too.

Yep

 

[st13phil]

So MB sold us Live Traffic in Sep ‘23, for a 2016 car that relies on 3G

Don't take my comment about Live Traffic using 3G/4G as gospel - it was deliberately prefixed with "AFAIK" - but I may be incorrect as some TomTom devices appear to use 2G to receive traffic info.

Perhaps a pointed question to MB Customer Services will clarify the situation?

 

[GeeJayW]

Don't take my comment about Live Traffic using 3G/4G as gospel - it was deliberately prefixed with "AFAIK" - but I may be incorrect as some TomTom devices appear to use 2G to receive traffic info.

Perhaps a pointed question to MB Customer Services will clarify the situation?

Oh, I very much appreciate your comment and recognise that it may not be ‘gospel’. I do intend to contact MB, but am not expecting much from them to be honest.

I would not be in the least surprised if the sun-downing of 3G leaves cars like mine high and dry, and for MB to do nothing about it apart from try to sell me a new car which I neither need or want.

 

[Fastcar155]

Oh, I very much appreciate your comment and recognise that it may not be ‘gospel’. I do intend to contact MB, but am not expecting much from them to be honest.

I would not be in the least surprised if the sun-downing of 3G leaves cars like mine high and dry, and for MB to do nothing about it apart from try to sell me a new car which I neither need or want.

Hi , my Mercedes me feature worked when my car was new for two years or so.

From that time forward never worked , Mercedes refuse to refund my outstanding balance.

The car has spent many hours at my Mercedes servicing dealer ( no charge for me ) and gave up and handing the issue to Mercedes.

No improvement from the Mercedes brand and they in turn gave up.

 

[kam09]

Its hit and miss with owners cos mines been working flawlessly since I purchased the vehicle (early w205 model) in August.. I haven't paid anything and have live tms, lock/unlock and vehicle location.. however I do expect some sort of change with the app n features this month with Vodafone shutdown..

 

[Connoisseur]

Its hit and miss with owners cos mines been working flawlessly since I purchased the vehicle (early w205 model) in August.. I haven't paid anything and have live tms, lock/unlock and vehicle location.. however I do expect some sort of change with the app n features this month with Vodafone shutdown..

Interesting, what registration plate/year is the car?

 

[kam09]

Interesting, what registration plate/year is the car?

64 plate

 

[jasons6930]

After being out and about the last few days it does seem to me that even with the 4g modules, something has gone wrong even with those as I do think even they rely quite heavily on 3g still, as mine was dropping in and out of connection all day.

I’ve just checked vodaphone mobile coverage and according to them, my postcode is still live so I am also beginning to wonder if my module is faulty.

 

[stompa]

After being out and about the last few days it does seem to me that even with the 4g modules, something has gone wrong even with those as I do think even they rely quite heavily on 3g still, as mine was dropping in and out of connection all day.

I’ve just checked vodaphone mobile coverage and according to them, my postcode is still live so I am also beginning to wonder if my module is faulty.

Do you pay for Vodafone in the car or are you getting it gratis?

I signed up I think in March 2023 & got the free trial, every few weeks I get an email saying it’s ended then a few hours later another email saying it’s started.

on 21/12 I got this

We have added goodwill data to your account. You can use it until 2024-01-18 or at the end of the next billing cycle after it becomes active. We hope you continue to enjoy the internet services with your additional data.

Thank you, Vodafone

but on 27/12 they sent this

Just to let you know your Internet in the Car plan has ended. To keep going please click here to log into your account and choose your plan. To make it easier for you to continue using the Internet in the Car, you can select “Buy Subscription” which will allow you to continue paying for the data plan until you choose to stop.

Thank you, Vodafone

Followed a few hours later by

Just to let you know your Internet in the Car plan has started.

Thank you, Vodafone

things like live traffic stop working and then start working a few days later.

im not driving every day & don’t use internet radio so not using whatever allowance I get.

anyone else getting these repeat notifications from Vodafone?

 

[jasons6930]

Do you pay for Vodafone in the car or are you getting it gratis?

I signed up I think in March 2023 & got the free trial, every few weeks I get an email saying it’s ended then a few hours later another email saying it’s started.

on 21/12 I got this




but on 27/12 they sent this



Followed a few hours later by


things like live traffic stop working and then start working a few days later.

im not driving every day & don’t use internet radio so not using whatever allowance I get.

anyone else getting these repeat notifications from Vodafone?

As far as I am aware, it was included foc for the first three years after purchase and then if I decide I can buy it as an add on once that runs out.

This is on a van.

 

[ALFAitalia]

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What rubbish.......thats been all over the net and rubbished by most in the know with double digit IQs!

 

[stompa]

What rubbish.......thats been all over the net and rubbished by most in the know with double digit IQs!

View attachment 151415

Care to share a link for the debunking?

Already many youngsters are getting the blackbox insurance trackers as it’s significantly cheaper.

Problems like the following arise and don’t get fixed until it gains media attention

Wales' 20mph speed limit: Black box error halts teen's insurance - BBC News

New driver Connor Davies got several incorrect dangerous driving alerts from his car's black box.

www.bbc.co.uk

We are all ok until we are forced or majorly financially incentivised to get one

The likely hood is we will be forced

How black box car insurance works - The Complaints Resolver

How black box car insurance works. Read on to find out the pros and cons of black box car insurance policies and what you need to know.

thecomplaintsresolver.co.uk