2001 w220 RUST in several places..........

[Birdman]

A class action could enable a court to decide the rights owners have under the rust warranty but MB will ensure no such action is mounted (and English law doesn't allow class actions in the same way as in the US).

MB's condition that eligible cars must be serviced regularly by the authorised network will eventually let it off the hook given older cars inevitably move outside the network because of high labour prices. Then there's the stipulation that rusted parts will be replaced only once ie the warranty doesn't extend to replacement parts.

Do their new galvanised models carry the same 30-year rust "warranty"?

 

[glojo]

A class action could enable a court to decide the rights owners have under the rust warranty but MB will ensure no such action is mounted (and English law doesn't allow class actions in the same way as in the US).

MB's condition that eligible cars must be serviced regularly by the authorised network will eventually let it off the hook given older cars inevitably move outside the network because of high labour prices. Then there's the stipulation that rusted parts will be replaced only once ie the warranty doesn't extend to replacement parts.

Do their new galvanised models carry the same 30-year rust "warranty"?

I don't suppose you are a journalist??? Never let the truth get in the way of a good story is never more apt.

What is this 'rust' warranty??

Why should Mercedes-Benz simply not withdraw Mobuilio-Life?

If you do not like the terms and conditions then simply opt out.

Where on earth did you find the 'fact' that the corrosion will only be rectified once

I shall have my vehicle serviced at main dealerships for numerous reasons, but the free lifetime breakdown cover is piece of mind.

In my opinion it is very narrow minded to continually call this warranty a 'rust' warranty, I am NOT defending it, I am merely saying if you don't like paying main dealer prices, then move on and stop whinging! (sorry for being blunt)

Finally name one independant, or specialist garage that gets all the tsb's and 'flash upgrades' for the latest Mercedes-Benz?

John

 

[Birdman]

:bannana: :bannana: :bannana: :bannana: :bannana:

Birdman

 

[Carlos Fandango]

What is interesting is that I have also owned BMW's for 15 years now and on the BMW `forums the "Rust" word is never mentioned.

However my 330 has had some body warranty work some for a very tiny rust bubble on the rear sill, no fuss, they accepted the problem and fixed it.

Considering my C Class is only 15 months older than my BMW the state of the bodywork is a discrace, the world best car? I don't think so

 

[aka$h]

Mercedes delinced to carry out any rust repairs on the car
The reason, your car has previously had paintwork.
I bought it a little over a year ago from Mercedes Manchester without even viewing it, I thought the MB reputation was more than enough. I did not receive a PDI checklist as the website stated and have had nothing but problems with the car from day one.

What do I do now? Mobilo say I need to take the matter up with the dealership, any suggestions would me welcomed.
Thanks

 

[Voltman]

Hi,
I had exactly the same problem as you have had. My 1999 S320 W220 was purchased from manchester with the signature warranty & FMBSH. Some time later i noticed rust appearing on the wings, bottom of doors & boot. Tried to make a claim last october but was not succesful. I then contacted customer services & kicked up a fuss continually over the next few months. In March they eventually agreed to do the work foc. When the work was done i changed the car as rust was starting to appear again in different places. Keep on trying & good luck!!!!!

 

[aka$h]

Voltman, ive sent you a pm.

 

[Voltman]

akash

You have mail. Please let me know if you do not get it-first time using it, hope it works.

 

[glojo]

Is this your local dealer or did you simply buy the car from Manchester? In a perfect world this should be irrelevant, but we do not live in a perfect world.

By not giving you a copy of the inspection the dealership has failed to comply with Mercedes-Benz much publicised terms and conditions Did you get this check list?

Have you at all times complied with the terms and conditions of mobilio?

Before going down the legal option I would write to Mercedes-Benz UK informing them of the problems and asking them for advice!

Being a devils advocate, it sounds like the car has had an 'unauthorised repair' thus breaching the terms and conditions of the warranty. Some members are totally against being contacted for information about a car they have sold, but have you considered contacting the previous owner?

If they confirm the car was repaired by an authorised agent then that would be brilliant, if they say it was an insurance repair carried out by the recommended insurance repair bodyshop, then there will be problems. If they say the car was never repaired then that will really confuse the issue.

The legal option should be a very last resort and should definitely not be threatened unless you are prepared to go down that route.

These are just my thoughts and no doubt others might come up with better options?

Good luck in resolving this issue,
John

 

[Flash]

Sorry to hear the bad news BUT stick to your guns and DC/Stealership will have to authorise the repairs and the Stealership are negligent by failing to comply with the Terms & Condions of the so called "MB Used Signature" car scheme...

I'm now having to escalate a matter to Senior Management level at DC and the lady (a "so called" Senior Customer Service Rep) who was supposed to be handling my case is a right arrogant cow and even had the cheek to close the file without informing myself and without a resolution being put in place and simply attempted to brush everything under the carpet as well as being rude to me in our last telephone conversation...!!!

Good luck...

 

[uumode]

Mercedes delinced to carry out any rust repairs on the car
The reason, your car has previously had paintwork.
I bought it a little over a year ago from Mercedes Manchester without even viewing it, I thought the MB reputation was more than enough. I did not receive a PDI checklist as the website stated and have had nothing but problems with the car from day one.

What do I do now? Mobilo say I need to take the matter up with the dealership, any suggestions would me welcomed.
Thanks

The trouble I find with Mobilolife is there isn't much small print, and areas are undefined and vague.

This page doesn't specifically exclude previous paintwork, repairs just have to be performed to manufacturers specifications
http://www2.mercedes-benz.co.uk/con...r_sales/our_best_kept_secret/exceptions0.html

So either you have to prove it was performed within spec to DCUK's warranty department, or put pressure on the dealer and argue they sold an 'out of spec' Approved Used car with void Mobilolife corrosion warranty (which you thought you were buying) http://www2.mercedes-benz.co.uk/con...t_kept_secret/mobilo_life_explained.0002.html and they mis-sold this aspect of Mobilolife. The dealer did not disclose beforehand that the Mobilolife warranty on your car was compromised.

It might be a struggle, it helps keeping communications firm, concise and to the point in a deadly efficient professional business manner. Avoid references to taking court action and threats of public humiliation via WatchDog, WhatCar? etc, I find it switches off customer service departments - at least the customer service dept. in the company I work for

 

[Dieselman]

Akash,
Report the whole scenario to MB Customer Care Dept. in Maastrict. Tell tehm you purchased the car in the belief that it was an unmolested Mercedes car and now the current situation regarding the rust claim and it's poor handling by the warranty department.

I think you will then see some action as a £1000 fine ensues if the matter isn't resolved to your satisfaction.

Maybe you should push for a buy back at the price you paid as this sale clearly breaches the trades description act. Then you could buy a car manufactured after late 2004 and won't have the same problem.

 

[Flash]

Akash,
Report the whole scenario to MB Customer Care Dept. in Maastrict.

Thats where I escalated my current matter too and they were useless... The woman was English there too...

Aka$h: Start writing/copying in senior management too.

 

[aka$h]

Thanks Very much for all your useful comments, the first few hours of tomorrow will be spent taking the matter up with the Dealership manager, and MB Customer Care. Looking back at the problems I had initailly, I should have asked for another car then, quite clearly this is not a 'Quality assured used car'.

 

[GROWLER]

merc quality

the quality on the mercs are a joke thease days , vote with your feet like me and get a car you can trust .
:bannana:

 

[Kenwin]

30 year corrosion warranty...

Hi,

Does this really mean much? Am I unusual in that I recently bought a 2001 S320 CDI from a small independent used car dealer. I did this despite noticing very slight rust on the front of the rear wheel arches. The car has a full MB service history until the most recent one which was done by a Mercedes 'specialist'.

 

[Bobby Dazzler]

Hi,

Does this really mean much? Am I unusual in that I recently bought a 2001 S320 CDI from a small independent used car dealer. I did this despite noticing very slight rust on the front of the rear wheel arches. The car has a full MB service history until the most recent one which was done by a Mercedes 'specialist'.

30 years is in the event that rust starts from the inside and perforates the metal.

 

[Kenwin]

Thanks Bobby Dazzler...

30 years is in the event that rust starts from the inside and perforates the metal.

... but what I was wondering though is that as I am the fourth owner of the vehicle, is this warranty still as valid for me as it would have been if I was the original owner?

 

[Bobby Dazzler]

I believe it requires FMBSH, but no constraint on number of owners.

 

[Chas]

Hi,

Does this really mean much? Am I unusual in that I recently bought a 2001 S320 CDI from a small independent used car dealer. I did this despite noticing very slight rust on the front of the rear wheel arches. The car has a full MB service history until the most recent one which was done by a Mercedes 'specialist'.

I have yet to see a 2001 W220 without rusty wheel arches either present or historically, mine included

If you have a FMBSH and your car is in pristine condition inside and out ( a good advert for MB) then they should do it for free. If it has to be done twice in three years like mine then they may charge you 10% for doing it
(£35).

Failing that and they want to charge you a fortune, try to repair it yourself. Rub it down to remove rust and fill any parts which need building up to match the surrounding profile. Mask the surrounding good bits off, choose a calm mild day, and spray the area with HYCOTE or HALFORDS Grey primer. When dry spray with the appropriate colour ( brilliant silver metallic 9744 [744] in my case) again available online or Halfords who can also mix the correct Mercedes colour. When dry, two coats of clear laquer if your finish colour is metallic like mine.

£20 for all the paint. If you are feeling lazy, use Hammerite smooth metal/rust primer and finish with Mercedes paint spray.