2001 w220 RUST in several places..........

[Kenwin]

Thanks again Bobby Dazzler...

I believe it requires FMBSH, but no constraint on number of owners.

... but does a (major) service by a MB 'specialist' count as MB service?

 

[Chas]

No, I think...............

The service book must be stamped by MB dealer and photocopied and sent to German HQ for teutonic scrutinisation!

I could be wrong.....just going by my experience of the "rust issue" on MB's "Flagship Model"

 

[Kenwin]

Thanks Chas...

No, I think...............

The service book must be stamped by MB dealer and photocopied and sent to German HQ for teutonic scrutinisation!

I could be wrong.....just going by my experience of the "rust issue" on MB's "Flagship Model"

... Damn those 'Knights of the Teuton'!

 

[prprandall51]

Hi,

Does this really mean much? Am I unusual in that I recently bought a 2001 S320 CDI from a small independent used car dealer. I did this despite noticing very slight rust on the front of the rear wheel arches. The car has a full MB service history until the most recent one which was done by a Mercedes 'specialist'.

You have just acquired a 9-year old car that you knew to be rusty when purchased and now you expect MB to pay to have the rust rectified.

Why don't you ask them to fit a new engine and gearbox whilst you are at it?

 

[Bobby Dazzler]

... but does a (major) service by a MB 'specialist' count as MB service?

As Chas say, no, sadly not

MB ask for you to take a stamped service book into your dealer. May ask for invoices too if it's questionable.

 

[Kenwin]

Thanks prprandall51...

You have just acquired a 9-year old car that you knew to be rusty when purchased and now you expect MB to pay to have the rust rectified.

Why don't you ask them to fit a new engine and gearbox whilst you are at it?

... Great idea! In case you can't tell by the tone of this response to your rather acerbic post, I'm also being sarcastic!

 

[Chas]

You have just acquired a 9-year old car that you knew to be rusty when purchased and now you expect MB to pay to have the rust rectified.

Why don't you ask them to fit a new engine and gearbox whilst you are at it?

The rust problem is due to paint not adhering to poorly finished metal over a three year period or so. This was the fault of Mercedes Benz, and they have accepted this. If they hadn't, I , and no doubt tens of thousands of others would have told MB to shove it where the sun don't shine. We would probably never buy another MB again either So MB really had no option unless they wanted other potential MB owners to admire all those rusty MB cars. I fully expect MB to deal with any rust on my car for years to come.

 

[prprandall51]

The rust problem is due to paint not adhering to poorly finished metal over a three year period or so. This was the fault of Mercedes Benz, and they have accepted this. If they hadn't, I , and no doubt tens of thousands of others would have told MB to shove it where the sun don't shine. We would probably never buy another MB again either So MB really had no option unless they wanted other potential MB owners to admire all those rusty MB cars. I fully expect MB to deal with any rust on my car for years to come.

And the relevance of this to my post is....?

 

[Chas]

I thought that was rather obvious I am sure it will be to everyone else on this forum, the vast majorty of whom are sensible, knowledgeable, and don't wind individuals up who are only after help...not sarcasm

I personally have had an enormous amount of support and help from guys on here, and have helped out individuals also.

Enough said ..........

ps

Perhaps the S Class owners should have a different forum from the E class ones ........no sarcasm intended

 

[clk208]

Last time I checked you don't actually need Full Main Dealer Service History.

My CLK has 3 main dealer stamps and the rest specialist garages. Local dealership were happy to process the claim and sent to MBUK - said the lack of FMBSH would not be a problem and they had been successful with a number of similar claims. However MBUK subsequently rejected the claim on the grounds that the car was over 8 years old.

Maybe it's just they will look at any excuse to get out of paying up ?!

 

[Chas]

I suspect you are absolutely right. It's annoying though when my daughter has a 12 year old Clio with no visible rust and perfect wheel arches !

 

[jonnyboy]

I suspect you are absolutely right. It's annoying though when my daughter has a 12 year old Clio with no visible rust and perfect wheel arches !

And that is why it is entirely reasonable for MB owners to have grievances against the manufacturer, although in reality an 8 yr old Clio would be a better comparison - a 12 yr old MB won't be too bad I think due to pre-water based paint.

I do agre with the perceived sentiment of "bough it cheap and wants it put right for nowt" but really, how do you get away fom that? The only moral way is for long-standing owners with rusty cars to have them MB warranty repaired before sale, thus increasing the trade in/sale value, which is the correct moral stance. Most owners are probably too ****ed off and happy to switch allegiance quick. Not good.

 

[prprandall51]

I thought that was rather obvious I am sure it will be to everyone else on this forum, the vast majorty of whom are sensible, knowledgeable, and don't wind individuals up who are only after help...not sarcasm

I personally have had an enormous amount of support and help from guys on here, and have helped out individuals also.

Enough said ..........

ps

Perhaps the S Class owners should have a different forum from the E class ones ........no sarcasm intended

Well, I was going to write a cogent counter-argument about product liability, corporate responsibility, customer loyalty and the other factors that will eventually determine whether we MB owners get our rust (and other goodwill) warranty claims covered in future years, but then I read your closing comment about the supposed superiority of S-Class owners and I decided I would be somewhat wasting my time.

 

[jonnyboy]

Well, I was going to write a cogent counter-argument about product liability, corporate responsibility, customer loyalty and the other factors that will eventually determine whether we MB owners get our rust (and other goodwill) warranty claims covered in future years, but then I read your closing comment about the supposed superiority of S-Class owners and I decided I would be somewhat wasting my time.

Big sigh.................

 

[goldestate]

I have full MBSH uninterrupted from new and have owned the car for years MB have attempted repairs and they have failed yet I am still fighting (well my solicitors are) to have the problems corrected I have only ever had work done under Mobilo.
I have not had nor agreed to have work done under so called "Goodwill"
I do not know what that is and I have never seen nor agreed any documentation for "Goodwill".
My car has in it's warranty booklet 30 years corrosion cover which doesn't cover surface corrosion, understandably if I or someone else was to damage it.
My car does not have surface corrosion, this has been confirmed by one of the countrys foremost experts in writing.

My cars bodywork is rusting from the inside out yet again confirmed as above.
It has not had any paintwork done outside MB's subcontractors.
I am hoping that this will be dealt with in a professional and courteous manner by MB according to the terms in my warranty booklet and that will be the end of it.
The Lawyers love feeding off their insurance cheques collecting paperwork. I do not want the stress of it but when you are so clearly wronged your moral compass twitches violently.

.

 

[Kenwin]

Ditto...

I suspect you are absolutely right. It's annoying though when my daughter has a 12 year old Clio with no visible rust and perfect wheel arches !

My wife has a Peugeot 106 (horrible fluorescent green!) which also has no visible rust anywhere including (immaculate) wheel arches.

 

[Kenwin]

Thanks prprandall51...

Well, I was going to write a cogent counter-argument about product liability, corporate responsibility, customer loyalty and the other factors that will eventually determine whether we MB owners get our rust (and other goodwill) warranty claims covered in future years, but then I read your closing comment about the supposed superiority of S-Class owners and I decided I would be somewhat wasting my time.

... You clearly must have plenty of time on your hands to send such helpful (not), constructive (not) comments.

 

[goldestate]

The worst and most galling example is my brother in laws older Alfa Romeo its got no rust and boy have I looked !
I remember an Alfasud I had bright yellow and rust.
What happened.

 

[Bobby Dazzler]

My cars bodywork is rusting from the inside out yet again confirmed as above.

Has it rusted right through the panel?

If not, then that might explain why MB has described it as surface rust - it just happens to be on the inside of the panel/

 

[goldestate]

The surface is on the inside ?
Alice In Wonder springs to mind.
Speak English! I don't know the meaning of half those long words, and I don't believe you do either!
said eaglet.


Oh and incidentally it has rusted right through in places.