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C350e owners club

Just think of it that if you are in electric it's completely automatic. Forward or Reverse.

If you are running the engine you can either leave it in auto or change gear with the paddles. The only time I have used the paddles is if I want to hold it in a low gear for going down hill in the bad weather, or if you are lining up for an overtake and want an instant response. Just like you would in any automatic.
 
Just think of it that if you are in electric it's completely automatic. Forward or Reverse.

If you are running the engine you can either leave it in auto or change gear with the paddles. The only time I have used the paddles is if I want to hold it in a low gear for going down hill in the bad weather, or if you are lining up for an overtake and want an instant response. Just like you would in any automatic.
Thanks, you've hit the nail on the head there, what I currently use it for (C350 CDI) is overtaking, drop a gear when I can see a gap approaching ready to put my foot down. I'd be looking to do the same when I may be in any mode. So if I'm in electric only mode it would start the engine, but when I put my foot down am I going to accelerate as if I'm in Sport or Sport+ mode - or I may be misunderstanding the various modes, my understanding was Sport+ was more aggresive response / gearbox than Sport?
I guess for engine braking you may also want to ensure you're in a mode which regenerates the battery (i.e. not a sport mode), unless the regen braking is strong enough not to warrant the engine even being on.
One final question please. What is ICE - the engine I take it? Why ICE - I'd always thought that was In Car Entertainment?
Thanks.
 
F3F39FEE-C4A1-4855-A0ED-580762D6E1B2.jpeg Noticed this icon appear for the first time in having the car for a year. Can’t find anything in the manuals so can anyone assist?
 
Hi guys,

I am just in the process of getting a 2yo C350e from the Local MB Dealer.
It is a "kinda" basic 350e Sport model with the 7" Garmin screen.
However in the spec sheet it says
MBConnect - Remote online
MBConnect - Basic Services

What shall I expect from these? Do I have to pay annual subscription?

Also it says Code:611 Ambient Illumination, does this mean ambient internal "mood" lighting?
 
Hi guys,

I am just in the process of getting a 2yo C350e from the Local MB Dealer.
It is a "kinda" basic 350e Sport model with the 7" Garmin screen.
However in the spec sheet it says
MBConnect - Remote online
MBConnect - Basic Services

What shall I expect from these? Do I have to pay annual subscription?

Also it says Code:611 Ambient Illumination, does this mean ambient internal "mood" lighting?

Always difficult to give a definitive answer, however, I've just bought a 1yo 350e Sport Premium with garmin from a main dealer and had a similar question (with not much of an answer).
It appears I have been given 16 services...
Available Parking Spaces (1year)
Parked vehicle locator (3y)
Route Planning (3y)
Accident recovery (unlimited)
Breakdown management (u)
Maintenance management (u)
Emergency Call system (u)
Remote vehicle diags (u)
Software updates (u)
Telediags (u)
Vehicle Tracker (3y)
Digital Assistants (u)
Geofencing (3)
Charging and Pre-climate (3)
Remote Door Un/locking (3)
Remote retrieval of Vehicle status (3)

I was surprised to get most of it for 3 years, I'm guessing the first owner was lease and couldn't activate the above so I get it instead?

As for cost after the above periods:

Safety and Service
Vehicle Monitoring
4 Services
Everything under control: always know exactly where the vehicle is moving or parked – and where the next charging station is.
  • Geofencing through a self-defined area
  • Location of your vehicle via smartphone or on the Mercedes me Portal
  • Display of the position in which your Mercedes was last parked within a radius of 1.5 km
  • The most reliable Route Planning for electric and plug-in-hybrid vehicles
    taking charging stations into account
1 Year £29.00
2 years £59.00
3 years £79.00


Comfort
Vehicle Setup

3 / 5 Services available
Due to the hardware installed ex factory the following services are not available:

  • Auxiliary heating/ventilation
  • Personalisation
Always connected with your Mercedes: Use an app to display key data and control practical functions.
  • Storage of profiles in the vehicle with personalisation options such as lumbar support and mirror setting or favourite radio station
  • Call-up of vehicle status for e.g. fuel level, tyre pressure via smartphone, tablet or PC
  • Remote Door Locking and Unlocking
  • Call up charge status for plug-in hybrid vehicles and program pre-entry climate control
    1 Year £29.00
    2 years £59.00
    3 years £79.00
Once you have Mercedes Me up and running you can find the information on there.
 
Right, well I placed the deposit on the car 10 days ago and have spent a fair amount of the time since reading 3912 posts (to varying degrees admitedly)! A few thoughts, comments relating to what I've read (some of it going back a little).

I seem to be in a company car forum! Are there (m)any other private owners out there? I think I noticed one and another in the proccess of buying.

For my second charge I decided to stick a power meter on to see how much power it actually took. Around 5.4kWh from around 12% which corresponds with a total capacity of 6.2kWh. Cost to charge 65p at 12p/kWh - a bit less than the previously quoted over 70p figure which I think assumed a full charge which you'll never do. Although the brick consumes power even when not plugged into the car, but at 1.8W I don't think that's going to make much difference.

That too close to car in front light is very sensitive isn't it!

Is it possible to pre-heat the car with the key by unlocking the car? I can do it via phone, but can't see an option to set it up in the car.

Someone recently said you should get Command with Premium, is that right? I didn't! (Mar'17 car)

I found a use for the height raise and hybrid part of the car - deep puddles - no engine running to worry about sucking in loads of water and a bit of extra height to get through it. :D

Someone a while back was talking about the charge profile of the car with it slowing down as the capacity fills. This is normal for Li-xx batteries, they have a minimum voltage of around 3.6v/cell and a max of 4.2v, go outside of that and you'll likely trash the battery. So if the cells are at around 3.6 up to maybe 3.9v you can charge at the full rate, however as the battery gets closer to the 4.2 figure you can't actually apply a voltage of more than 4.2v / cell so the charge current slows. It effectively starts off at constant current and becomes constant voltage of 4.2v / cell. Ni-xx batteries don't have this problem as you can apply a voltage across them of a lot more than their nominal voltage.

People have spoken about what capacity you can get the battery down to. In my *very* limited experience (err, 4 days), I think very low. While driving it may stop at 20% or 12%, if you are in very slow traffic etc. and crawl without using the accelerator / engine I have a feeling it still goes lower still It's probably a case of it can support the minimal drain of a crawl but touch the accelerator and it will start the engine. As above a crawl may not require the battery to drop below 3.6v/cell but anything more would, so the engine is started.

Apparently we can locate the vehicle via M.Me - sounds a bit like a tracker to me. Has anyone had any experience on whether insurance companies regard this as a tracker or not?

My next read is the manual - it's surprising what useful information you can find in it! I'm surprised more don't appear to do it, although I guess if you are on a 12month lease it's hardly worth it.

Any suggestions for the best way to overtake please and get instant power? Running in hybrid mode normally, so if the engine is off there will be a bit of a delay there and maybe a bit more to drop a gear or two and get some torque. Drop a gear and start the engine using the paddle? Change to sport? What do others do for an overtake?

Thanks.
Jeddy
 
Last edited:
I’m a private owner.

As far as overtaking is concerned, check it’s clear, pull out and then press the peddle to the floor. Watch out though, it takes off pretty quick and pays no heed to speed limits!

WRT to the too close to car in front, only a fool breaks the two second rule! Mine has the Driver assist with steering pilot. It does have a habit of accelerating at cars when going around corners only to break hard when the car in front moves to its centre line.

On mine, there is a way of starting the preheat with the key. You enable it in the climate control menu somewhere.

I used the suspension raise feature during the snow last week. Still trying to work out if helps when going over speed lumps.

Right, well I placed the deposit on the car 10 days ago and have spent a fair amount of the time since reading 3912 posts (to varying degrees admitedly)! A few thoughts, comments relating to what I've read (some of it going back a little).

I seem to be in a company car forum! Are there (m)any other private owners out there? I think I noticed one and another in the proccess of buying.

For my second charge I decided to stick a power meter on to see how much power it actually took. Around 5.4kWh from around 12% which corresponds with a total capacity of 6.2kWh. Cost to charge 65p at 12p/kWh - a bit less than the previously quoted over 70p figure which I think assumed a full charge which you'll never do. Although the brick consumes power even when not plugged into the car, but at 1.8W I don't think that's going to make much difference.

That too close to car in front light is very sensitive isn't it!

Is it possible to pre-heat the car with the key by unlocking the car? I can do it via phone, but can't see an option to set it up in the car.

Someone recently said you should get Command with Premium, is that right? I didn't! (Mar'17 car)

I found a use for the height raise and hybrid part of the car - deep puddles - no engine running to worry about sucking in loads of water and a bit of extra height to get through it. :D

Someone a while back was talking about the charge profile of the car with it slowing down as the capacity fills. This is normal for Li-xx batteries, they have a minimum voltage of around 3.6v/cell and a max of 4.2v, go outside of that and you'll likely trash the battery. So if the cells are at around 3.6 up to maybe 3.9v you can charge at the full rate, however as the battery gets closer to the 4.2 figure you can't actually apply a voltage of more than 4.2v / cell so the charge current slows. It effectively starts off at constant current and becomes constant voltage of 4.2v / cell. Ni-xx batteries don't have this problem as you can apply a voltage across them of a lot more than their nominal voltage.

People have spoken about what capacity you can get the battery down to. In my *very* limited experience (err, 4 days), I think very low. While driving it may stop at 20% or 12%, if you are in very slow traffic etc. and crawl without using the accelerator / engine I have a feeling it still goes lower still It's probably a case of it can support the minimal drain of a crawl but touch the accelerator and it will start the engine. As above a crawl may not require the battery to drop below 3.6v/cell but anything more would, so the engine is started.

Apparently we can locate the vehicle via M.Me - sounds a bit like a tracker to me. Has anyone had any experience on whether insurance companies regard this as a tracker or not?

My next read is the manual - it's surprising what useful information you can find in it! I'm surprised more don't appear to do it, although I guess if you are on a 12month lease it's hardly worth it.

Any suggestions for the best way to overtake please and get instant power? Running in hybrid mode normally, so if the engine is off there will be a bit of a delay there and maybe a bit more to drop a gear or two and get some torque. Drop a gear and start the engine using the paddle? Change to sport? What do others do for an overtake?

Thanks.
Jeddy
 
Hi there. I have had my company car for 7 months now and past 12,500 miles this week. On the whole I have been pleased with it and averaged 41mpg on the long journeys and achieved something like 7-13 miles when around town on electric. I have the basic sport entry level with the lane guidance/blind spot assist package only. I have never used the lane guidance feature properly but I appreciate the blind spot assist even though with the door mirrors and my seating position there is no blind spot.
I have a few questions that I am hoping someone can advise:
1) Driving in the snow recently I have found the windscreen washer to freeze very easily and I thought they were meant to be heated. How do these operate? Do they have to be turned on somewhere? Or are they not present without additoinal packages?
2) I have had several times an error message saying the radar sensors are not functioning and need cleaning. Where are the radar sensors?
The manual just talks about sensors (presumably parking sensors) along the bumber
3) I notice there are cameras (presumably for the lane guidance) in the top centre of the windscreen. Has anyone been successful in using these as an alternative to a dash cam?
4) Finally what have people found to be best in the snow on untreated back streets - e mode (assuming sufficient charge) or ICE (excuse the pun)?
Thanks

Just a bit of an update. The local MB dealership took a look at the car since the heated washer system clearly wasn't working and they concluded it was not fitted! The description when I ordered the car (as does the online configurator on the MB website) states that it should have the heated washer system. Does anyone else not have the heated washer system?
 
Right, well I placed the deposit on the car 10 days ago and have spent a fair amount of the time since reading 3912 posts (to varying degrees admitedly)! A few thoughts, comments relating to what I've read (some of it going back a little).

I seem to be in a company car forum! Are there (m)any other private owners out there? I think I noticed one and another in the proccess of buying.

For my second charge I decided to stick a power meter on to see how much power it actually took. Around 5.4kWh from around 12% which corresponds with a total capacity of 6.2kWh. Cost to charge 65p at 12p/kWh - a bit less than the previously quoted over 70p figure which I think assumed a full charge which you'll never do. Although the brick consumes power even when not plugged into the car, but at 1.8W I don't think that's going to make much difference.

That too close to car in front light is very sensitive isn't it!

Is it possible to pre-heat the car with the key by unlocking the car? I can do it via phone, but can't see an option to set it up in the car.

Someone recently said you should get Command with Premium, is that right? I didn't! (Mar'17 car)

I found a use for the height raise and hybrid part of the car - deep puddles - no engine running to worry about sucking in loads of water and a bit of extra height to get through it. :D

Someone a while back was talking about the charge profile of the car with it slowing down as the capacity fills. This is normal for Li-xx batteries, they have a minimum voltage of around 3.6v/cell and a max of 4.2v, go outside of that and you'll likely trash the battery. So if the cells are at around 3.6 up to maybe 3.9v you can charge at the full rate, however as the battery gets closer to the 4.2 figure you can't actually apply a voltage of more than 4.2v / cell so the charge current slows. It effectively starts off at constant current and becomes constant voltage of 4.2v / cell. Ni-xx batteries don't have this problem as you can apply a voltage across them of a lot more than their nominal voltage.

People have spoken about what capacity you can get the battery down to. In my *very* limited experience (err, 4 days), I think very low. While driving it may stop at 20% or 12%, if you are in very slow traffic etc. and crawl without using the accelerator / engine I have a feeling it still goes lower still It's probably a case of it can support the minimal drain of a crawl but touch the accelerator and it will start the engine. As above a crawl may not require the battery to drop below 3.6v/cell but anything more would, so the engine is started.

Apparently we can locate the vehicle via M.Me - sounds a bit like a tracker to me. Has anyone had any experience on whether insurance companies regard this as a tracker or not?

My next read is the manual - it's surprising what useful information you can find in it! I'm surprised more don't appear to do it, although I guess if you are on a 12month lease it's hardly worth it.

Any suggestions for the best way to overtake please and get instant power? Running in hybrid mode normally, so if the engine is off there will be a bit of a delay there and maybe a bit more to drop a gear or two and get some torque. Drop a gear and start the engine using the paddle? Change to sport? What do others do for an overtake?

Thanks.
Jeddy

Hi there!

I’ve had the battery down to 8% and I’m sure someone in this thread said they’d gone lower after a long time in very slow traffic. I don’t think it’s recommended, because it stresses the cells.

It’s been a while since I looked at the manual, but I think sport or sport+ would be useful for an overtake you’re planning in advance - they tighten the suspension and change the gearbox settings as well as increasing the throttle response.


Sent from my iPhone using Tapatalk
 
I’m a private owner.
On mine, there is a way of starting the preheat with the key. You enable it in the climate control menu somewhere.
I've found Pre-entry climate control at departure time and believe the Pre-entry climate control via key is supposed to be next to it, but I don't have that displayed. I'm not sure if I've not enabled something else (car or phone) or if I'm correctly missing it or incorrectly missing it. I guess the usual question is, is there an option code for that?

I don't disagree with the 2 sec rule, however sometimes when you go to pull out into another lane or overtake and start accelerating as well as pulling out I've found it goes off at just the wrong time. Can't exactly complain too much about that though.

Thanks.
 
The key controlled pre climate might be package that you don’t have.

I take your point about distance to the car in front. If you’re, for example, in the inside lane following a car that is going slower than your cruise setting. A car passes you in the middle lane. You pull out quickly behind the overtaking car in the middle lane to pass the car in front of you. Your car won’t accelerate until it’s happy that the car in front of you has moved ahead a safe distance. While annoying, it could be suggested that you should have giving the middle lane car longer to pass before commencing your manoeuvre. If there’s no chance that the middle lane car might suddenly slow, you can use your throttle to speed up but then the cruise will back off your speed again to get a safe distance. By twisting the end of the cruise stick you can change the distance. If you press the home button on the steering wheel and scroll down to the Assistance Graphic, it make setting the distance easier.

I’ve come to the conclusion that I was habitually driving too close to the car in front of me before I got the Merc. I think I was also cutting back into the inside lane too soon after passing.

I've found Pre-entry climate control at departure time and believe the Pre-entry climate control via key is supposed to be next to it, but I don't have that displayed. I'm not sure if I've not enabled something else (car or phone) or if I'm correctly missing it or incorrectly missing it. I guess the usual question is, is there an option code for that?

I don't disagree with the 2 sec rule, however sometimes when you go to pull out into another lane or overtake and start accelerating as well as pulling out I've found it goes off at just the wrong time. Can't exactly complain too much about that though.

Thanks.
 
The key controlled pre climate might be package that you don’t have.
Possible, but I can't see which one, possibly academic, but curious.

Sport is worth a try for planned overtakes, I'll give both a go before long I'm sure. :)
 
Just took receipt of a new C350e estate yesterday and have driven into work this morning in eco mode and for a 33 mile commute I’ve managed 19 miles on electric and averaged 63mpg! I’m surprised at how good the numbers were. Clearly, going back with depleted charge (no plugin at work!) will be different but still relatively optimistic. It’s already started me to drive more careful than I previously used to do. Maybe the novilty of how far to go on “e” will decline in time, but all very exciting at the moment.

One question if I may. My car is plugged in (3 pin) overnight on the drive and open to the weather. Has anyone suffered problems with water ingress in bad weather if charging outside or are the charges pretty resilient to all weather types (thinking snow, ice and rain!)? Would appreciate any views.

Thanks
 

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