The car didn't need that much work IMO, otherwise I wouldn't.
The bodywork was ok, just had a few chips, that didn't concern me too much, any 6yr old car would have.
They replaced the car with new discs, pads, tyres, aircon unit, drivers side entry system, and passenger side door lock and full service.
All was ok until it went into a bodyshop to have the stone chips sorted, then the door wouldn't unlock, it then went back to Brooklands on Friday to have it fixed, I emailed the sales manager, service team, and customer complaints department, all at the same time to explain the full issues I had and also complained about the stone chips to the doors and wing that wasn't corrected when I collected the car.
I had an email back on Monday AM, from all departments saying that it was being looked into and that they would take care of all my concerns.
Today, I had a call from the service department, explaining that the door module and handle needs replacing, and will be done free of charge.
Then to my shock, I also got a call from complaints dept and the sales manager at 4pm telling me that while they are waiting on parts for the entry system that my car is in the bodyshop having all the paint work corrected and the decals applied Free of charge as they should have been done prior to collection.
So all in all its turned out right. and I'm several thousand pounds better off, the only bummer is that I had already bought the decals for the car, so my next plan is to try and get a refund for those.
