Until something from an independent safety organisation stating that this characteristic is normal and not a safety issue, no one will be convinced.
Mercedes GLC Clonking and juddering on near full steering lock
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Nope.
The provisions of the FOI Act give you a right to request any recorded information held by a public authority, such as a government department, local council or state school. It doesn't extend to private companies.
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[LIGHT RELIEF MODE]
[/LIGHT RELIEF MODE]
Until you've owned a Ducati, it's difficult to appreciate how many unusual "characteristics" can co-exist in a single motor vehicle
[/LIGHT RELIEF MODE]
Would take a court order of some sort.
In a recent survey Mercedes were the 5th worst marque for reliability. Ever wondered why MB only give a 3 year warranty?
I think it is going to take court action for MB to live up to their responsibilities.
[LIGHT RELIEF MODE]
Until you've owned a Ducati, it's difficult to appreciate how many unusual "characteristics" can co-exist in a single motor vehicle
[/LIGHT RELIEF MODE]
I fully agree, but that is a Ducati, not a Mercedes 2l 4cyl family diesel SUV on 235/65R17 tyres
in context I belief there is room for different measuring sticks ...Flackadder
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Nope. And am not going to worry about it.
5th worst.....is that 5th from the bottom of the list? That may not actually mean bad. If all the top reliability cars were, say at 100%, and the Merc was around, even, 90%, I would not be losing any sleep.
Where did we change subject to 3 Year Warrenty LOL
And yes, reliability can be an issue.
D
Deleted member 37751
Guest
Nice try but you haven't got a prayer in convincing some of the posters to be a little more pragmatic in their approach and because they think that they're being kept in the dark by Mercedes then they're lashing out at anyone on this forum that shows even the faintest whiff of disagreeing with them.
D
Deleted member 6183
Guest
There's only about 3 of them, I'd never heard of them before these threads.
In some ways it feels like the forum is being used to further their cause.
Nope. And am not going to worry about it.
5th worst.....is that 5th from the bottom of the list? That may not actually mean bad. If all the top reliability cars were, say at 100%, and the Merc was around, even, 90%, I would not be losing any sleep.
Where did we change subject to 3 Year Warrenty LOL
And yes, reliability can be an issue.
Of course thats 5th from the bottom
it is a reliability survey.No one has changed the subject to warranties, i was merely commenting on your post which i thought is what people did on forums.
Flackadder
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Of course thats 5th from the bottom
No one has changed the subject to warranties, i was merely commenting on your post which i thought is what people did on forums.
Good job I put a smiley face there, otherwise it could be thought I was being serious LOL
Why not just name them?
I'm not keeping a tally, but in my case yes my previous car was also a Mercedes, however if you frequent these forums then you also know discussion regarding the Mercedes x166 is virtually non-existent on these forums. Even more so 3.5 years ago when it was newly released.
Likewise very little other GLC conversation going on, guess because this is the hot topic as it affects a lot of users. I would have thought it is rather obvious as you do seem to have a keen interest to follow all the threads.
grober
MB Master
The problem that owners who are experiencing this problem have is that their evidence is largely anecdotal. --"Anecdotal evidence is evidence from anecdotes, i.e., evidence collected in a casual or informal manner and relying heavily or entirely on personal testimony."
Mercedes do not appear, perhaps understandably , to be willing to accept this at face value in the face of advice from their own technical people.
If folks are determined to pursue this further then they have to strengthen their case. One way to do this might be commission their own independent engineering report from a technical expert in the field. This would have to be performed on one or preferably several cars exhibiting the worst symptoms on a reproducible basis [ worst case scenarios] This would cost money of course but shared across the informal pressure group that has formed would mitigate cost to any individual [ results to be shared after the exercise was completed]
This would have one of two effects. One, the detailed information would perhaps re-assure concerned owners and help assuage their fears, or two, furnish hard engineering evidence to present to Mercedes to back up the numerous complaints.
Funnily enough the previously mentioned DEKRA UK provide such a service.
https://www.dekra-expert.co.uk/vehi...cle.inspection.engineers.report#unitcomponent
quote from their website :-
Dispute or Arbitration-related Report
Should you need an inspection to assist in the resolution of a repair dispute with a manufacturer, service provider, Warranty Company, insurer or repairer, who has either refused or failed to address your concerns to your satisfaction, an engineer can compile an independent engineers report.
Mercedes do not appear, perhaps understandably , to be willing to accept this at face value in the face of advice from their own technical people.
If folks are determined to pursue this further then they have to strengthen their case. One way to do this might be commission their own independent engineering report from a technical expert in the field. This would have to be performed on one or preferably several cars exhibiting the worst symptoms on a reproducible basis [ worst case scenarios] This would cost money of course but shared across the informal pressure group that has formed would mitigate cost to any individual [ results to be shared after the exercise was completed]
This would have one of two effects. One, the detailed information would perhaps re-assure concerned owners and help assuage their fears, or two, furnish hard engineering evidence to present to Mercedes to back up the numerous complaints.
Funnily enough the previously mentioned DEKRA UK provide such a service.
https://www.dekra-expert.co.uk/vehi...cle.inspection.engineers.report#unitcomponent
quote from their website :-
Dispute or Arbitration-related Report
Should you need an inspection to assist in the resolution of a repair dispute with a manufacturer, service provider, Warranty Company, insurer or repairer, who has either refused or failed to address your concerns to your satisfaction, an engineer can compile an independent engineers report.
I'm certainly keen to see how this issue is resolved as i am looking to buy a replacement for my ML350 and the GLC was on my list.
The problem that owners who are experiencing this problem have is that their evidence is largely anecdotal. --"Anecdotal evidence is evidence from anecdotes, i.e., evidence collected in a casual or informal manner and relying heavily or entirely on personal testimony."
Mercedes do not appear, perhaps understandably , to be willing to accept this at face value in the face of advice from their own technical people.
If folks are determined to pursue this further then they have to strengthen their case. One way to do this might be commission their own independent engineering report from a technical expert in the field. This would have to be performed on one or preferably several cars exhibiting the worst symptoms on a reproducible basis [ worst case scenarios] This would cost money of course but shared across the informal pressure group that has formed would mitigate cost to any individual [ results to be shared after the exercise was completed]
This would have one of two effects. One, the detailed information would perhaps re-assure concerned owners and help assuage their fears, or two, furnish hard engineering evidence to present to Mercedes to back up the numerous complaints.
Funnily enough the previously mentioned DEKRA UK provide such a service.
https://www.dekra-expert.co.uk/vehi...cle.inspection.engineers.report#unitcomponent
quote from their website :-
Dispute or Arbitration-related Report
Should you need an inspection to assist in the resolution of a repair dispute with a manufacturer, service provider, Warranty Company, insurer or repairer, who has either refused or failed to address your concerns to your satisfaction, an engineer can compile an independent engineers report.
That is indeed being organised. The advise being provided was to await the Mercedes statement on it that was supposedly to have happened last Friday. Unfortunately that didn't happen. So now further activity is being put in-place to get that done at our own expense, and logistical management.
I'm not arguing against anecdotal conclusions regarding safety, I acknowledge that neither I, nor most on here, including some Dekra 'engineers' are qualified to comment on that with authority.
I wouldn't even argue that evidence is collated, merely that experiences are being shared whilst resolution is being sought through the formal channels.
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Often in these cases forums are used as a reference cited by one side or another. Im assuming those affected have been advised or have taken it upon themselves to further their cause here and on other forums to support the claim.
Perhaps thats why my different experience/views were attacked so vehemently. Apparently 'people like me are part of the problem' so ive been told on the other forum
Just because I dared to offer a different experience. 
Often in these cases forums are used as a reference cited by one side or another. Im assuming those affected have been advised or have taken it upon themselves to further their cause here and on other forums to support the claim.
Perhaps thats why my different experience/views were attacked so vehemently. Apparently 'people like me are part of the problem' so ive been told on the other forum
Not because you dared to offer a different experience, but because you say that you think this is normal and you don't understand what the fuss is about.
https://youtu.be/rO5rqpYPNjo
https://youtu.be/3cp5DJxM6Uw
I find it incomprehensible that you think the experiences in the video above are absolutely normal.
Different experiences are great, it is one of the reasons the message is being spread. I mean either it is a characteristic or it isn't, so if Mercedes says they all do it, and others have different experiences in that they don't do it, then that is fantastic news to us that do have the issue.
Only last week I met a nice chap who was in the area and wanted to experience first hand of what is going on. He was absolutely shocked by how bad it is, nothing like the little bit of scrubbing some seem to think it is. He went back to the dealer with the intention to cancel his order. They said before you do, do you want to try yours; it was just delivered ready for March. His car doesn't seem to exhibit it at all. Which to me is absolutely marvellous. And also a clear indicator that they don't all do it, and that it isn't normal.
I, and I'm confident all that are affected, would want many more to come forward to say they don't have it.
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I didnt say normal. Nor did I ever comment on the experiences in the clips you have linked to. What I said was the issue isnt limited to Mercedes and affects other models too. I spoke of my experiences in a GLC and other cars. You would do well to read my posts carefully.
Your post above has just validated (not that it was needed) my position by saying you met someone whose car didnt exhibit the issue. I rarely trust any videos on youtube to be honest as for every one that shows an issue there will the hundreds who dont post their alternative experiences.
Still, 'People like me' are part of the problem I guess. It just doesnt fit with the campaign to have a view or experience that differs from yours.
