Mercedes GLC Clonking and juddering on near full steering lock

[markmifsud]

My A208 skips/drags on the front when maneuvering slowly on damp ground with full lock. When driving at any normal speed I have never noticed the car lose its footing other than the normal brief ESP when pushed hard.

 

[Tony Mac]

My A208 skips/drags on the front when maneuvering slowly on damp ground with full lock. When driving at any normal speed I have never noticed the car lose its footing other than the normal brief ESP when pushed hard.

Daring to pop my head above the parapet

If Alfie and Mark could post videos their cars skipping it would be really helpful and useful to compare against what I'm experiencing.

Thanks,

Tony

 

[190]

For anyone including MB, who think and accept that severe crabbing is an inherent characteristic i.e normal, a simple question.

If the crabbing is normal why don't LHD cars do it ?

There has to be a technical reason why it's a RHD problem and that needs to be rectified.

 

[Tony Mac]

For anyone including MB, who think and accept that severe crabbing is an inherent characteristic i.e normal, a simple question.

If the crabbing is normal why don't LHD cars do it ?

There has to be a technical reason why it's a RHD problem and that needs to be rectified.

Excellent point 190

For members recently joining this discussion, the GLC in all variations, has been available in Left-Hand drive spec in Europe and North America for over 2 years. The Right-Hand drive build for the UK was launched a year later.

The LHD GLC's drive perfectly, no crabbing or juddering, so there is a difference. MB UK appear very slow at identifying the difference, or at least sharing the reason with owners here in the UK

Tony

 

[dejongj]

I rarely trust any videos on youtube to be honest as for every one that shows an issue there will the hundreds who dont post their alternative experiences.

What are you suggesting now, that the videos aren't genuine? That we don't have this issue but are faking it to get some kind of attention? As I'm likely to interpret you wrong again, please do explain it in simple words what you are insinuating as I really don't understand what your problem is?

And you totally misunderstand me, it fully fits in with the campaign to have people who have a different experience. We really want to find people who have a different experience, whose cars don't do this. It would be brilliant as I've mentioned several times as that is a clear indication that the cars shouldn't behave like that. So please do not jump to conclusions that are just not true. It would be great if you signed up as an owner and share your story on what it is like to have a car that doesn't do this. And as I take peoples intentions as genuine until proven differently, it would be fantastic if you can supply some supporting video evidence as well.

 

[whitenemesis]

Not wishing to speak for Alfie but I think it's more that people are far quicker to complain than praise. Reading forums doesn't give a complete picture.

That's the reason I asked about the number of GLC drivers who have complained as a percentage of all GLC drivers.

In no way am I belittling your plight, just trying to get a handle on it all

 

[John Jones Jr]

dejongj, it's not worth it. Stick with the issue at hand. I'm sure the majority here clearly see you have a problem and M-B UK are not assisting.

 

[Deleted member 6183]

Maybe those affected should have bought using finance?

I recall that HP providers can take some responsibility.

 

[dejongj]

Not wishing to speak for Alfie but I think it's more that people are far quicker to complain than praise. Reading forums doesn't give a complete picture.

That's the reason I asked about the number of GLC drivers who have complained as a percentage of all GLC drivers.

In no way am I belittling your plight, just trying to get a handle on it all

You are correct, but in my opinion that is never going to show the full picture. Many people just are not active online at all. Something that can be seen very clearly in this thread as well when you compare it to HJ for example. And even more so compared to those who have registered on mercedescrabbing.org. However compared to the number that are registered it is insignificant.

The real question is whether that has any meaning? For example there are barely any other conversations of the GLC going on on here. As I highlighted before, likewise for the GL class. It just doesn't seem to fit with the demographic of new cars to be in their droves to be online. Well not in my experience.

Yet loads registered their complaints, but the majority also ticked the box to not let anyone know whilst they are in conversations with their dealers to sort this out.

Sure there will be loads that have no issue, plenty that will suffer in silence, a large group that just accepts the response from their dealer that this is normal, etc...Only Mercedes should know the real level of the people with this issue, but I do know one thing and that is that they are not running this as an incident, they are not linking the cases together, the dealers aren't reporting every single case. We know enough friendly insiders for that to be true.

Maybe those affected should have bought using finance?

I recall that HP providers can take some responsibility.

Yes you are quite correct; I think the key issue is the definition of a fault. When Mercedes calls it a characteristic and normal, then legally there seems to be very little that can be done about it. The finance companies (from reports that I've heard) can then refer to that and don't have to action it. The ombudsman is also powerless to do anything. In reality without being able to demonstrate a technical fault there seems to be very little that can be done. Several cases are still going through the financial ombudsman to try and mediate.

We are definitely open to other suggestions.

 

[Tony Mac]

That's the reason I asked about the number of GLC drivers who have complained as a percentage of all GLC drivers.

Personal experience - During discussions with my MB dealer about the fault with our GLC, the new car sales manager and my salesman both said virtually all of their GLC customers are complaining about the crabbing and juddering, some louder than others. The sales manager drives a GLC 43 AMG and said he's never driven an MB that drives so badly at low speed - he said his feels like it's doing an Irish jig. The sales people at my dealer are as upset as the customers, but they do not have any answers and have to stick to the MB UK line - it's a characteristic that effects driving comfort

I would suggest a high percentage of GLC's are family cars, whose owners are very unlikely to join Forums like this. Hence, they won't be aware of other peoples experiences.

Having said that, take a look at the automotive consumers web site Honest John, which some have found ( most are not on the MB / Ph forums ) and added their feelings,

Mercedes-Benz refuses to fix crabbing problem on GLC and GLC Coupe | Motoring News | Honest John

Mercedes Dealer Refuses to Accept Ruling of Motor Ombudsman over GLC Crabbing Issue | Motoring News | Honest John

Last week AutoExpress also commented on the awful crabbing and juddering - they wouldn't be making it up,

Long-term test review: Mercedes GLC SUV | Auto Express

A web site has recently been setup for owners to register, many have written their views,

https://www.mercedescrabbing.org/dear-gary-savage-something-know/

Impossible to give you a specific number but, quite a few have made serious attempts to voice their opinions.

Tony

 

[hallra]

Personal experience - During discussions with my MB dealer about the fault with our GLC, the new car sales manager and my salesman both said virtually all of their GLC customers are complaining about the crabbing and juddering, some louder than others. The sales manager drives a GLC 43 AMG and said he's never driven an MB that drives so badly at low speed - he said his feels like it's doing an Irish jig. The sales people at my dealer are as upset as the customers, but they do not have any answers and have to stick to the MB UK line - it's a characteristic that effects driving comfort

I would suggest a high percentage of GLC's are family cars, whose owners are very unlikely to join Forums like this. Hence, they won't be aware of other peoples experiences.

Having said that, take a look at the automotive consumers web site Honest John, which some have found ( most are not on the MB / Ph forums ) and added their feelings,

Mercedes-Benz refuses to fix crabbing problem on GLC and GLC Coupe | Motoring News | Honest John

Mercedes Dealer Refuses to Accept Ruling of Motor Ombudsman over GLC Crabbing Issue | Motoring News | Honest John

Last week AutoExpress also commented on the awful crabbing and juddering - they wouldn't be making it up,

Long-term test review: Mercedes GLC SUV | Auto Express

A web site has recently been setup for owners to register, many have written their views,

https://www.mercedescrabbing.org/dear-gary-savage-something-know/

Impossible to give you a specific number but, quite a few have made serious attempts to voice their opinions.

Tony

I also had conversations with sales principles, service managers and technicians from two separate Mercedes dealerships. One was in denial of the problem, whereas the other told me something similar to what Tony has been told. Now why that is I have no idea.

 

[markmifsud]

If Alfie and Mark could post videos their cars skipping it would be really helpful and useful to compare against what I'm experiencing.

Thanks,

Tony

If I get the chance on Saturday Ill ask the wife to film but for further evidence, have you tried google? I searched for "wheel judder on full lock" and received 47,000 results, and from every major brand, not just MB.

https://www.google.co.uk/search?q=s...ui=on#safe=active&q=wheel+judder+on+full+lock

 

[Alfie]

What are you suggesting now, that the videos aren't genuine? That we don't have this issue but are faking it to get some kind of attention? As I'm likely to interpret you wrong again, please do explain it in simple words what you are insinuating as I really don't understand what your problem is?

And you totally misunderstand me, it fully fits in with the campaign to have people who have a different experience. We really want to find people who have a different experience, whose cars don't do this. It would be brilliant as I've mentioned several times as that is a clear indication that the cars shouldn't behave like that. So please do not jump to conclusions that are just not true. It would be great if you signed up as an owner and share your story on what it is like to have a car that doesn't do this. And as I take peoples intentions as genuine until proven differently, it would be fantastic if you can supply some supporting video evidence as well.

FFS you really are struggling here. I havnt said or suggested you are not having an issue. You really do need to read carefully and perhaps not let your dogma cloud this.

As I said, youtube videos are all well and good but there will be hundreds if not thousands who dont post on there as they are happy with the cars.

Im not registering as an owner on some site dedicated to complain because I have no complaint! Nor am I about to justify my experience because you dont believe my A class does it. Its not for me to 'prove' my car does it. Besides the GLC we have here doesnt belong to me, it belongs to another member of staff who is happy with it!

What I suggest you do, instead of continually trying to gain justification and validation is to take it up with Mercedes in the proper fashion and wait for their response and then report back. Its all very well polluting the forums repeatedly with your issues but that wont get the issue addressed or if applicable, resolved.

 

[dejongj]

Well well considering only happy news is allowed and not polute the forums I am happy to report some good news.

I am crab free today The dealer kept my car and put me in a GLE 350d for now. Super nice and smooth experience. We will see what their investigations come up with.

To all, I am terribly sorry that I have issues with the GLC and dare to report them on a forum as a discussion topic. Every so sorry.

 

[Alfie]

Well well considering only happy news is allowed and not polute the forums I am happy to report some good news.

I am crab free today The dealer kept my car and put me in a GLE 350d for now. Super nice and smooth experience. We will see what their investigations come up with.

To all, I am terribly sorry that I have issues with the GLC and dare to report them on a forum as a discussion topic. Every so sorry.

No one, least of all me is suggesting you dont report it. What I was suggesting is that the continual proliferation of the comments and denial of others experiences is not helping your cause.

 

[trapperjohn]

No need to apologise dejongj. Sometimes it is the power of social media that gets some stuff sorted.

For me it also keeps me up to date with how not only Mercedes but other big corporations deal with their customers and in a way - the little fellas, as they no doubt see them in this case.

Lets hope this is resolved soon for all owners. I'm not holding my breath but we shall see.

 

[Tony Mac]

FFS you really are struggling here. I havnt said or suggested you are not having an issue. You really do need to read carefully and perhaps not let your dogma cloud this.

As I said, youtube videos are all well and good but there will be hundreds if not thousands who dont post on there as they are happy with the cars.

Im not registering as an owner on some site dedicated to complain because I have no complaint! Nor am I about to justify my experience because you dont believe my A class does it. Its not for me to 'prove' my car does it. Besides the GLC we have here doesnt belong to me, it belongs to another member of staff who is happy with it!

What I suggest you do, instead of continually trying to gain justification and validation is to take it up with Mercedes in the proper fashion and wait for their response and then report back. Its all very well polluting the forums repeatedly with your issues but that wont get the issue addressed or if applicable, resolved.

Strong and unnecessary posts Alfie, you are not a moderator, the forum is here for MB owners and anyone else to openly discuss anything - from Brexit to GLC gate. Members ask for and receive help from other owners / forum members. Take a look at your own posts - someone has an issue with the Command / audio system and post / pollute the forum with a question or complaint, you pop along and help / sell them something Hundreds of GLC owners have complained directly to their MB dealer and MB UK, but these owners are being failed by MB

There are only 3 threads out of thousands on this forum, discussing the GLC problem. If you don't wish to hear what GLC owners have to say, don't click the links, it's that easy.

Many GLC owners searching for a solution or answers to their GLC fault find the forums, which is fantastic and allows us all to identify real issues and build a case. This is what social media forums are designed for - not just a sales and marketing tool

We appreciate your earlier comments, but Please feel free to opt out of our discussion.

Tony

 

[Alfie]

Strong and unnecessary posts Alfie, you are not a moderator, the forum is here for MB owners and anyone else to openly discuss anything - from Brexit to GLC gate. Members ask for and receive help from other owners / forum members. Take a look at your own posts - someone has an issue with the Command / audio system and post / pollute the forum with a question or complaint, you pop along and help / sell them something Hundreds of GLC owners have complained directly to their MB dealer and MB UK, but these owners are being failed by MB

There are only 3 threads out of thousands on this forum, discussing the GLC problem. If you don't wish to hear what GLC owners have to say, don't click the links, it's that easy.

Many GLC owners searching for a solution or answers to their GLC fault find the forums, which is fantastic and allows us all to identify real issues and build a case. This is what social media forums are designed for - not just a sales and marketing tool

We appreciate your earlier comments, but Please feel free to opt out of our discussion.

Tony

The OP is having trouble understanding what I have written. Hence the more basic explanation.

I have as much right as anyone else to post my experiences even if they are uncomfortable and at odds with the OP. Thats what forums are for. Had my experiences not been denied or questioned, after all they are MY experiences then sure it could have been left at the one post. As it was, the OP and others questioned the validity of my experiences and as others have pointed out, are using the forum to promote their cause.

When someone asks a question about comand, I answer it, hopefully succinnctly and give them my best information I can. What I dont do is bang on and on denying others experiences and asking them to prove what they see!

Ill continue contributing where I feel there is a point to make no matter if its inconvenient to the campaign others are promoting.

 

[hallra]

The OP is having trouble understanding what I have written. Hence the more basic explanation.

I have as much right as anyone else to post my experiences even if they are uncomfortable and at odds with the OP. Thats what forums are for. Had my experiences not been denied or questioned, after all they are MY experiences then sure it could have been left at the one post. As it was, the OP and others questioned the validity of my experiences and as others have pointed out, are using the forum to promote their cause.

When someone asks a question about comand, I answer it, hopefully succinnctly and give them my best information I can. What I dont do is bang on and on denying others experiences and asking them to prove what they see!

Ill continue contributing where I feel there is a point to make no matter if its inconvenient to the campaign others are promoting.

There is one trouble with all of this though...

Whoever owns this account is a business that has a vested interest in the Mercedes brand. (I've checked the posts of this account which is advertising audio services for Mercedes's cars....

So to then criticise members of the public who have genuine concerns about their private ownership of a Mercedes car and how the Mercedes business is treating them as customers, whilst pretending to be an individual/member of public says it all really... I knew when I first read the postings something was amiss, this explains everything.

 

[markmifsud]

There is one trouble with all of this though...

Whoever owns this account is a business that has a vested interest in the Mercedes brand. (I've checked the posts of this account which is advertising audio services for Mercedes's cars....

So to then criticise members of the public who have genuine concerns about their private ownership of a Mercedes car and how the Mercedes business is treating them as customers, whilst pretending to be an individual/member of public says it all really... I knew when I first read the postings something was amiss, this explains everything.

Whats amiss? Mark(Alfie) has never claimed or pretended to be just another member here, look at his status under his name.

If he is talking about things related to his business thats one thing, but he has been talking about his personal experience, theres no clouds of smoke here.

All he has said is that he has seen it on his A class, as I have on my old A208, and that he has seen others that have not had the problem.