Mercedes GLC Clonking and juddering on near full steering lock

[grober]

Rejecting a car can be a complicated process. I don't think " not liking how it drives" is grounds for rejection if Mercedes classify it as a comfort issue rather than a design fault? In terms of getting your money back, if you bought from the dealer with cash your deal is with them, if you bought it on finance your deal is with the finance company as far as returning the car is concerned. Hopefully the dealer will offer to change the tyres now you have brought it to their attention but they may be waiting for authorisation/supply from a third party.

p.s. there's evidence that this is a RHD car issue and as such Mercedes may see this as a local UK dealer issue rather than a global one necessitating changes at production line level

 

[Tomtowner]

Hi grober,

I can see where you are coming from the things that are annoying me are the fact Mercedes didn't mention it when purchasing the car. It was a 6 month wait so they had plenty of time. The car has been supplied on summer tyres even though they are aware of the issue and the car needs to be on all weather tyres to mask up an issue with the car.

The rejection would be on the basis the car is not of satisfactory quality, if Mercedes offer to replace the tyres then surely they're acknowledging there is an issue with the tyres they supplied.

I am not 100% sure so I appreciate any help.

I have lost faith with Mercedes I had the c class Coupe before and that was a much better car. My 2 options are either Mercedes accept the rejection or I will part ex it against something else and accept the loss of money but I couldn't put up with the crabbing.

Thanks again.

 

[grober]

GLC owners who experience this phenomenon seem to fall into 3 camps
1. It doesn't seem to bother them much [ mechanically insensitive?]
2. It bother's them enough to complain but they are placated by Mercedes solution of changing to a tyre with more flexible tread/wall characteristics.
3. Owners who completely lose faith in the car they just bought and will never really have full confidence in it.
I sense you may fall into the third category. If this is the case it may be helpfull to let your dealer know this as this may help focus everyones mind as to the next step. Hopefully if you communicate your feelings accurately on this matter it can be resolved to your satisfaction.

 

[Deleted member 6183]

Hi grober,

I can see where you are coming from the things that are annoying me are the fact Mercedes didn't mention it when purchasing the car. It was a 6 month wait so they had plenty of time. The car has been supplied on summer tyres even though they are aware of the issue and the car needs to be on all weather tyres to mask up an issue with the car.

The rejection would be on the basis the car is not of satisfactory quality, if Mercedes offer to replace the tyres then surely they're acknowledging there is an issue with the tyres they supplied.

I am not 100% sure so I appreciate any help.

I have lost faith with Mercedes I had the c class Coupe before and that was a much better car. My 2 options are either Mercedes accept the rejection or I will part ex it against something else and accept the loss of money but I couldn't put up with the crabbing.

Thanks again.

A third option might be to buy suitable tyres yourself, I know this isn't ideal but it could be cheaper than going down the part exchange route.

 

[Tomtowner]

A third option might be to buy suitable tyres yourself, I know this isn't ideal but it could be cheaper than going down the part exchange route.

I have read more than a few people who have had the new tyres put on and are still experiencing the same issues.

 

[Deleted member 6183]

I have read more than a few people who have had the new tyres put on and are still experiencing the same issues.

I'm not convinced, some of the more vociferous bleaters on here went quiet as soon as the new tyres went on.

Or, in other words, a lot of what you read on the internet is from the unsatisfied (unsatisfiable) few.

 

[Tomtowner]

I'm not convinced, some of the more vociferous bleaters on here went quiet as soon as the new tyres went on.

Or, in other words, a lot of what you read on the internet is from the unsatisfied (unsatisfiable) few.

New tyres are booked in to be put on next week as a good will gesture. More annoyed I waited 6 months for the car and even with Mercedes knowing about the issue they still delivered the car with summer tyres. Hopefully this will sort it.

 

[grober]

Hopefully this will alleviate the problem to your satisfaction. Be sure to report back with details of the replacement tyres fitted as this may help others in the same predicament.

 

[design4p]

This may be connected to the steering fault, clonking, juddering and skipping. Just wondering if anyone else has been contacted by MB about a Safety Recall.

They MB say that:

SAFETY RECALL (SRPC1807): Rework Steering Column (Inadvertent Driver Airbag Deployment)

The work they say is to install a protective cover and add sufficient grounding to the steering components.

Due to the terrible and unethical treatment I have had from my MB dealer and HQ I do not believe anything they say or do. I am therefore very cautious to believe that this is a genuine recall. I am thinking that they want to alter the steering in some way and avoid using the words "correcting a fault".

My reason for this thought is: As an engineer I cannot see how an earth cable connected to the steering can be connected to the airbag operation. Surely the deployment of airbags are related to impact or rapid deceleration.

I have made my appointment for the job and I will want to see the parts being fitted and watch the job take place.

Also because of my very low opinion of MB I am concerned about the following.

When making the appointment the service person said that the car would be inspected and a report produced. For me this flags up a well known sale ploy in that they are looking for work to do and therefore gain the business from that, even if what they find does not need fixing.

I will not allow the mechanic to inspect the car, because of the above and because the car has just had its annual service.

Continually dissatisfied with MB - John

 

[grober]

This is a genuine recall notice and applies to many models in addition to the GLC and is not related to the clonking, juddering and skipping steering issue. Inadequate earthing in the steering wheel/column may result in a build up of static electricity due to friction of surfaces rubbing together - this may be enough to trigger/fire the airbag without it receiving a bona fide electrical trigger signals from the normal inertial [ collision] sensors located elsewhere in the car [usually on the transmission tunnel] This is more likely to occur in hot dry climates which would encourage a static charge build up. Higher levels of water vapour in the air would normally help charge " leakage" before dangerous levels. I would get it done.
Mercedes just recalled 400,000 cars in the UK

 

[robwils]

Have people had this resolved by fitting new tyres ?
We had some new tyres fitted by a dealer today - summer ones same as previous make but claimed to be softer compound ?
Still warm so will try it in morning when temp has dropped a bit.

Do other models suffer from it at all C43 , C63, A45 ?

 

[Deleted member 6183]

Have people had this resolved by fitting new tyres ?
We had some new tyres fitted by a dealer today - summer ones same as previous make but claimed to be softer compound ?
Still warm so will try it in morning when temp has dropped a bit.

Do other models suffer from it at all C43 , C63, A45 ?

Should be fine on your Beemer.

 

[robwils]

Should be fine on your Beemer.

Sorry should have been clearer - its on mrs GLC43.

 

[learoy]

just down loaded the e-brochure and it states urban edition 20x255x45 only on the tryes yet on other models with 20" wheels it states 20x245x45 allweather.Do we know if the AGILITY CONTROL comfort suspension on the urban edition and sport have the same tyre skippy/crabbing as on the Sports suspension tuned for improved handling and driving dynamics on the amg-line.
cheers

 

[zulublue]

Hi All, I've waited 12 months now for my tyres to be replaced on my GLC43 255x45x20 Front 285x40x20 Rear.

Finally the dealership calls to say they were in after I offered to launch the car through their doors and leave it there. The car went in and guess what, Oh sorry we've got your front tyres, but not the rear, we will have to get them in for you. Okay...……

This morning the call from the dealership went as follows.

Sorry, we can't get the all season tyres for your car, you will have to have new wheels. Expecting 19" or 21" to be offered, I was shocked to hear that they were 20" I questioned this and was told that I need my current 20" wheels for the summer, and I need new 20" wheels for the winter I asked what the profile they were as I was expecting 255, however I'm was informed that these are 265 on the front and 295 on the rear, and that I would have to swap my wheels each season.

I'm banging my head up the wall now, Winter wheels WTF are Merc going on about.

What solution did others get for 20" tyres???

 

[tangey]

So 12 months to figure out that what they decided would be an attempt to solve you issue, doesn't exist ? At this stage, I'd be looking them to supply the spare set of alloys, new tyres was their perferred solution I assume ?

 

[zulublue]

So 12 months to figure out that what they decided would be an attempt to solve you issue, doesn't exist ? At this stage, I'd be looking them to supply the spare set of alloys, new tyres was their perferred solution I assume ?

They have offered a second set of alloys and tyres, although they are different to what I have on currently. I don't understand why my alloys can't take the other tyre.

 

[learoy]

are they still changeing summer tyres to all season for free?, havent got my new glc urban edition yet but should have delivery of it in the next 2 week.

 

[PB2311]

How is the feedback for 2019 edition? I expect to receive my car in Jan.

 

[learoy]

• Just had a very interesting telephone call with mercedes customer help about tyre replacement for the crabbing complaints on glc models.They have said that when my car gets delivered next week if i have a problem with tyre crabbing that they would replace the tyres with all season tyres but also as of yesterday they have engineered a different suspension knuckle that helps alleviate the crabbing problem and it would more than likely be that this would be there first action that they would do.Hope this is true and it helps anyone who is having this issue. unfortunately mine was built before this rectification was done at build stage.