Mercedes GLC Clonking and juddering on near full steering lock

[grober]

Mercedes-Benz Will Switch to Just Four Car Platforms - autoevolution
The GLC , W205 C class and W213 E class are all based on versions of Mercedes MRA platform [ modular rear architecture]

 

[grober]

I've not noticed anything about this on this thread, but how comes the a45 cars aren't affected at all? Or are they and I've just missed it?

The cars employing the MFA [ modular front architecture] platform have an entirely different 4WD system.

 

[tangey]

Link to video inspection
https://youtu.be/BOmcN3lhE2A

And letter I received is attached.

To me, that video looks like all they were doing was documenting that they "looked" at the issue. The camera stopped under each wheel for less than 2 seconds. Is that supposed to be showing how long the service guy actually took to examine the issue ? If it does, then it might as well have been examined my Dorothy on reception. If it doesn't, then what is the point of recording a video of them pointing the camera under each wheel for 2 seconds ? I couldn't actually catch on the letter where the reported fault from the customer was listed.

Very much smacks of doing the absolute bare minimum and just going thru the motions.

 

[dejongj]

To me, that video looks like all they were doing was documenting that they "looked" at the issue. The camera stopped under each wheel for less than 2 seconds. Is that supposed to be showing how long the service guy actually took to examine the issue ? If it does, then it might as well have been examined my Dorothy on reception. If it doesn't, then what exactly is the video supposed to be documenting.

Very much smacks of doing the absolute bare minimum and just going thru the motions.

Yup that is how I felt today. 50 miles round trip, and 4 hours wasted of my day for that. I wouldn't have minded if they took this serious. Heck they didn't even offer winter tyres after that I mean the arrogance of Mercedes Benz and their dealer is just unbelievable. They totally admit that this matter is an comfort issue, yet deem it normal.

What really gets me is how they can say under what circumstances I will experience this. Amazing how she can do that remotely.

 

[renault12ts]

The hand book of my car also suggests winter tyres below 7c...I suspect all MB produced in the past 20 or so years say that.

This however is the first time they are using something written in the handbook to deny responsibility for an issue.

 

[dejongj]

The hand book of my car also suggests winter tyres below 7c...I suspect all MB produced in the past 20 or so years say that.

This however is the first time they are using something written in the handbook to deny responsibility for an issue.

And for grip and breaking I would agree with that. When I lived in Holland and regurarly drove to south of Germany and alps I did use winter tyres and wheels as the temperatures would be persistently below 7 degrees. Saying that it was for grip and braking never for comfort in the vehicle.

Here in the south of the UK the temerpathews are not, nowhere near that at all.

 

[DRIVER200]

And for grip and breaking I would agree with that. When I lived in Holland and regurarly drove to south of Germany and alps I did use winter tyres and wheels as the temperatures would be persistently below 7 degrees. Saying that it was for grip and braking never for comfort in the vehicle.

Here in the south of the UK the temerpathews are not, nowhere near that at all.

Forgotten how long you have had your car but are you expecting this problem to get better during the summer months?

 

[dejongj]

Forgotten how long you have had your car but are you expecting this problem to get better during the summer months?

Not particularly. 15 degrees is just as common in the summer as it is in the winter. I can comprehend winter tyres could mask this but I do belief there is an inherent issue.

 

[Bobby Dazzler]

Guess its time for all relevant information to be sent to as many motoring publications in the hope that one/some of them might support owners in moving this forward. Would the Forum Administrator be instrumental in doing this?

It wouldn't be in the best interests of the forum to get into a ruck with MB

 

[trapperjohn]

It wouldn't be in the best interests of the forum to get into a ruck with MB

Someone from MB will be taking a passing interest in the thread anyway. Not that it appears to be helping the OP.

 

[dejongj]

Someone from MB will be taking a passing interest in the thread anyway. Not that it appears to be helping the OP.

They confirmed to me that they've seen the threads, Facebook, journalists etc but just go lalalala it is normal. There is a bit of a private Facebook chat now going on as well to get some further organised action done instead of playing it all out in public.

But to me it is the arrogance of ignoring us who have this issue, whilst even acknowledging that the issue exists, that to me is totally off putting of getting another Mercedes Benz. I'm quite happy when there are issues to let any supplier be provided an opportunity to rectify the situation. But this approach is mind boggling.

But hey what is a few people anyway, lots of people are simply accepting what they are saying. Heck even today the service guys were giving me this nonsense like it is because you have an AMG etc. Well how come non AMG cars have it as well. Then it was the winter tyres, so I asked him whether he has winter tyres and whether his car does it. it is just one made up excuse after the other.

 

[gbjeppm]

This was just posted on HJ.

MB have put their boxing gloves on, and ignore an Ombudsman ruling.

Mercedes Dealer Refuses to Accept Ruling of Motor Ombudsman over GLC Crabbing Issue | Motoring News | Honest John

 

[dejongj]

Thank you, just noticed that through the Facebook group. Wow, this is getting silly.

 

[trapperjohn]

Curiouser and curiouser. Motor Ombudsman says fault, Mercedes go all John McEnroe, wonder how sales are doing of said vehicle.

Lots of popcorn needed here me thinks.

 

[Rory]

Thank you, just noticed that through the Facebook group. Wow, this is getting silly.

Is the Facebook group public - can you post a link to it, please? I'm a Facebook member but not a big user - I've searched but can't immediately find it.

 

[tangey]

Curiouser and curiouser. Motor Ombudsman says fault, Mercedes go all John McEnroe, wonder how sales are doing of said vehicle.

Lots of popcorn needed here me thinks.

My opinion of the rejection is that it is suggestive of MB having signficant enquires/queries/complaints about this issue. Thus they don't want to accept the Ombudsman ruling, as in doing so they fear it would result in anyone complaining of this having a direct line to rejection / compo.

Looking at the ombudsmans "powers" they have no power to compell, all they can do is put a membership in suspension (big woop).

Failure to comply with a request for adjudication or the terms of a Final Decision means that a business’ Accreditation may be placed in a state of suspension in line with the terms and conditions and may be then be suspended from the Code.

So it looks like a pretty toothless organisation.

 

[renault12ts]

Has anybody contacted Watchdog?

 

[dejongj]

Is the Facebook group public - can you post a link to it, please? I'm a Facebook member but not a big user - I've searched but can't immediately find it.

It isn't as we need to discuss certain things in private. Have you got a GLC?

 

[Rory]

It isn't as we need to discuss certain things in private. Have you got a GLC?

Fair enough. I don't have a GLC. It's been on my radar to replace the C Class estate but may buy another Tiguan (we already have one) instead.

 

[dejongj]

Fair enough. I don't have a GLC. It's been on my radar to replace the C Class estate but may buy another Tiguan (we already have one) instead.

Yes sorry, there are certain things that we need to coordinate and discuss without it being visible to all. Especially as Mercedes wants to keep ignoring this and turn it into a fight. All other information, but next steps, will continue to be posted.

In my personal opinion I would really not buy this car. There is an issue with it, and Mercedes and their dealers are closing down every conversation.