Mobilo Life -- Details

[Bobby Dazzler]

Down here in South Devon there is the one Mobilio vehicle which is actually based at the main dealership in East Devon.

Although I've seen an MB branded "24h" van out and about, when we called upon Mobilo it was actually a local independent that came out.

Out of interest who got an MB patrol, or something else, when they called Mobilo?

As long as they're prompt, courteous, knowledgable, professional, and expert in what they do I don't mind who they work for.

 

[glojo]

Although I've seen an MB branded "24h" van out and about, when we called upon Mobilo it was actually a local independent that came out.

Out of interest who got an MB patrol, or something else, when they called Mobilo?

As long as they're prompt, courteous, knowledgable, professional, and expert in what they do I don't mind who they work for.

Totally agree with all your points. Our Mobilio vehicle was a marked Vito van with passenger seats behind the driver and then the equipment in the back.

When our 211 had a flat battery, they replaced the battery, reset all the options with the Star Diagnostics, then the technician took the car for a drive to reset the tyre pressure monitoring. Whilst the technician was resetting all the options, he altered the Easy Exit\Entry option to allow the seat to move further back.

I wonder if an AA person would have the technical knowledge to do this, plus they would need the STAR diagnostic equipment. Would an AA man carry the diagnostic equipment for all modern marques?

I totally agree about who cares who turns out providing they are: prompt, courteous, knowledgeable, professional, and expert in what

Regards,
John

 

[Bobby Dazzler]

I wonder if an AA person would have the technical knowledge to do this, plus they would need the STAR diagnostic equipment. Would an AA man carry the diagnostic equipment for all modern marques?

Probably not!! I hadn't expected that they would be able to do all that on a call out. That's a really superb service.

I was just pleased they recovered the car to the dealer for the repair.

 

[Dieselman]

Don't forget NO other car manufacturer offer this cover.

Which level of cover do you mean here? Is it the 30 year perforation warranty or the comprehensive breakdown assist or the less comprehensive breakdown assist.

Most manufacturers have no requirement for the corrosion warranty and offer the comprehensive breakdown assist during the three year warranty, which is the same as MB UK.
When I had a couple of new Citroens XM they came with a package that was a comprehensive assistance package including repatriation, chauffer, hotel, £1000 cash advance, travel to destination, flight home if taken ill abroad, etc. It was very similar to AA five star and was Europe wide for the duration of the warranty.

The pre Mobilo-life cars had a similar package for the first four years, which offers more cover than Mobilo-life for the same period. Obviously one then needs to make other arrangements afterwards if they feel the need.

 

[pammy]

Picking up on the changing a wheel element of this, I am perfectly capable of changing a wheel - know how to do it etc - but just don't have the physical strength to be able to undo bolts or be sure I've tightened them up sufficiently. I'd rather Mobilo came and did it for me. plus I might break a nail

I have done it in the past - on a mini

afaik - Mobilo provides all the breakdown cover I could need. If it doesn't then I'd be interested to know just what it doesnt provide as I thought it was a comprehensive package.

 

[glojo]

Which level of cover do you mean here? Is it the 30 year perforation warranty or the comprehensive breakdown assist or the less comprehensive breakdown assist..

You've baffled me!! Is there two, or even types of cover I am talking about Mobilio and does any other car manufacturer offer a similar cover?

I fully accept that some Mercedes models have an AWFUL corrosion problem but it is wrong to suggest that ALL other manufacturers are perfect although it appears that some folks would like us to think that is correct. I for one can remember the awful corrosion problems with the old Citroen CX type cars. (great diesel engines though )

Our car has just been off the road for approximately seven days and during that time we had a suitable courtesy vehicle delivered compliments of Mobilio, no time limit, no mileage restriction. Our car was taken away on a flatbed truck, then when it was returned the courtesy car was collected. No costs whatsoever.

Would Citroen do this? I have no idea, but I do know our neighbour did NOT receive this type of service when his Jaguar XJ broke down.

John

 

[ddentrec]

afaik - Mobilo provides all the breakdown cover I could need. If it doesn't then I'd be interested to know just what it doesnt provide as I thought it was a comprehensive package.

Nonesense I am afraid. Read my thread about my wife on the dark M11, complete with young kids in the back, in her 2003 C-Class running over a huge shredded lorry wheel carcass: terrifying I can tell you.

The incident took out the radiator. She called MB 0800 Mobilo number (When you need us most' said the blurb) - no answer-engaged. So she called MB "Accident Management" instead: "please cough up £185 recovery, else p*** off" was the attitude, since there was no third party for them to claim off. She was furious.

 

[Dieselman]

You've baffled me!! Is there two, or even types of cover I am talking about Mobilio and does any other car manufacturer offer a similar cover?

This was the point of hawk20's original post. It appears there are different levels of cover during the initial 2 years from registration and thereafter. After 2 years the cover is less comprehensive.

Would Citroen do this? I have no idea, but I do know our neighbour did NOT receive this type of service when his Jaguar XJ broke down.

John

They certainly did back then. I never required it but some of my staff did and there was no problem, a hire car of similar grade and spec was provided for the duration of the repair as part of the breakdown package.

 

[glojo]

They certainly did back then. I never required it but some of my staff did and there was no problem, a hire car of similar grade and spec was provided for the duration of the repair as part of the breakdown package.

This Jaguar incident happened last year. The car was two years old, no free courtesy car of any type or shape. .

Our version of Mobilio is 2004 and the car is over two years old. I cannot praise the free service highly enough. I have read with interest ddentrec's post and his unfortunate wife was in my opinion the victim of a road traffic accident.

The strange thing is when I dialled 0800 1 7777 7777 it made a funny noise. When I examined the number to dial I saw it was 00800 1 7777 7777 I then got through within seconds.

I am NOT suggesting ddentrec dialled the wrong num,ber, I am merely reporting my personal experience.



John

 

[GrahamC230K]

I am NOT suggesting ddentrec dialled the wrong num,ber, I am merely reporting my personal experience.

John

I love these posts. I think of them as classics, eh John.

 

[pammy]

Nonesense I am afraid. Read my thread about my wife on the dark M11, complete with young kids in the back, in her 2003 C-Class running over a huge shredded lorry wheel carcass: terrifying I can tell you.

The incident took out the radiator. She called MB 0800 Mobilo number (When you need us most' said the blurb) - no answer-engaged. So she called MB "Accident Management" instead: "please cough up £185 recovery, else p*** off" was the attitude, since there was no third party for them to claim off. She was furious.

I'm just looking at my Mobilo Life service book and it clearly says on page 13 that they cannot(ie do not) assist if the "damage" was caused by an accident. I guess they classed your wife's experience as an accident. It's clearly breakdown only(other than the bodywork stuff).

All interesting stuff as I'd never given an accident a thought or what might consitute an accident other than a collision with something.

There is the option of the MB Emergency recovery if there's an accident - but this is where you get caught between the rock and the hard place again. Your insurance covers recovery in the case of an accident - but it's where you get recovered to . And lets face it - if you've hit or been hit by something, it's dark, the weather's bad and/or you have munchkins especially if you are a woman otherwise on your own you don't need to be worrying about who to call and who will take care of you. Bad enough if you're a bloke in such circumstances.

And I know I'm stereotyping as many women would feel and be perfectly capable of sorting themselves out and some men who wouldn't be able to. But in these circumstances I am just a big girl's blouse I'm afraid.

 

[glojo]

Hi Pammy,
I'm with you on this. If as a result of an accident the car is undriveable then it is usually down to insurance companies\Police.

John

 

[Dieselman]

Hi Pammy,
I'm with you on this.

What, a big girls blouse!!

 

[pammy]

What, a big girls blouse!!

pmsl

 

[glojo]

What, a big girls blouse!!

Oooooooo!!

 

[SimonsMerc]

I'm just looking at my Mobilo Life service book and it clearly says on page 13 that they cannot(ie do not) assist if the "damage" was caused by an accident. I guess they classed your wife's experience as an accident. It's clearly breakdown only(other than the bodywork stuff).

All interesting stuff as I'd never given an accident a thought or what might consitute an accident other than a collision with something.

There is the option of the MB Emergency recovery if there's an accident - but this is where you get caught between the rock and the hard place again. Your insurance covers recovery in the case of an accident - but it's where you get recovered to . And lets face it - if you've hit or been hit by something, it's dark, the weather's bad and/or you have munchkins especially if you are a woman otherwise on your own you don't need to be worrying about who to call and who will take care of you. Bad enough if you're a bloke in such circumstances.

And I know I'm stereotyping as many women would feel and be perfectly capable of sorting themselves out and some men who wouldn't be able to. But in these circumstances I am just a big girl's blouse I'm afraid.

And this is exactly why you should get AA or RAC or someone, so that if you get hit in the windscreen by a shredded piece of tyre that another car went over and propelled into the air, they'll bring you home.

Mobilo is good, but it's not enough as it doesn't cover every eventuality.

-simon

 

[Rory]

And this is exactly why you should get AA or RAC or someone, so that if you get hit in the windscreen by a shredded piece of tyre that another car went over and propelled into the air, they'll bring you home.

I think you'll find they won't (unless you pay).

 

[SimonsMerc]

I think you'll find they won't (unless you pay).

They did ;-) The scenario I described is one I have personally been in. The AA brought me home over 80 miles. It didn't cost me anything extra.

-simon

 

[Rory]

They did ;-) The scenario I described is one I have personally been in. The AA brought me home over 80 miles. It didn't cost me anything extra.

Well either that was a long time ago, or someone made a mistake. It's a constant complaint (from people who don't realise until it's too late) that the AA is a *breakdown* service.

From the AA's T's & C's:
1n) in the event that You require vehicle recovery following an accident, the AA can, if You require, provide this for You but will not be responsible for meeting the costs involved. If the AA does agree to provide recovery in these circumstances You will be responsible for, and required to pay, the AA's charges for this service (including, but not limited to, any charges relating to any specialist equipment used). In the event that, following an accident, You require one of the additional services available under Relay Plus (and You have the relevant cover), the AA can arrange this for You but will not be responsible for any costs involved. You will, therefore, be required to pay on request any applicable charges. In regard to all matters referred to in this clause, You must give the AA, on request, any relevant information it reasonably requests. Please note that, following a road traffic accident, or otherwise, it is and remains Your responsibility to ensure that You properly comply with any requirements of Your motor insurer in making a claim under Your motor insurance policy;

 

[BonzoDog]

Having changed a few wheels in my time, I carry an extensible wrench that gives plenty of leverage and makes it easy to remove the nuts. I took my wife through the exercise as she wanted to make sure that she coudl change a wheel in an emergency - she can.
In the past I carried a small tool set, bits of tape and wire just to make sure that if the car stopped, I would be able to have a good go at getting it going.
Pointless nowadays of course - I liked my independence.