Mobilo Life -- Details

[glojo]

They did ;-) The scenario I described is one I have personally been in. The AA brought me home over 80 miles. It didn't cost me anything extra.

-simon

Hi Simon,
I just nipped onto their sites to see what they say about ACCIDENT recovery as opposed to breakdown recovery. I fully accept the recovery service gave you a lift home, but the nearest reference I could find was on the RAC site:

Accident care
What should I do if I have an accident?
Call us on 0800 82 82 82 at the scene and we will advise you on exactly what you need to do.


I'm sure they say in great detail what is covered, it is probably my incompetance that could not find out the right information.

Regards,
John

 

[Rory]

Having changed a few wheels in my time, I carry an extensible wrench that gives plenty of leverage and makes it easy to remove the nuts.

Do be careful with that though. If she's just using it to make removing the bolts easier than fair enough, but if they're very tight then what quite frequently happens is that the bolt shears. That's why garages use air impact wrenches - they'll undo tight bolts without shearing them.

Make sure she understands not to refit the bolts with the extended wrench - or at least not to stand on it when tightening the bolts! (Oh, and probably special shorter bolts for the space-saver spare - using the standard ones can do a lot of damage).

 

[glojo]

The only time I needed help from Mobilo they were of no use at all We were in a 4 month old '04 E270CDI Avantgarde estate in which the fuel flap release had become disconnected (the manual release behind the trim in the boot was also malfunctioning). We were at Maidstone services on the M20, en route to the Eurotunnel to catch a train, so I called Mobilo and explained the problem.

I was told that as I hadn't actually broken down they couldn't help, though if I was to keep driving until I ran out of fuel they would be able to assist They did transfer my call to the local MB dealer, who agreed to look at the car if I drove it there. Fortunately I had enough fuel to do that, and the dealer (in Ashford IIRC) was suberb.

IMO possible the worst service I've ever received from any breakdown service in 20 years!!

Peter

Hi Peter,
Talk about karma! Our car has just returned from the dealers where they rectified an electrical problem and last night wife went to refuel our estate! The filler cap would NOT OPEN

Our local dealership was closed many years ago and the nearest dealer now is Exeter

00800 1 777 7777 and the telephone was answered within 5 seconds, pressed '1' for BREAKDOWNS I then explained the situation and....... they are sending out a technician.

I can fully understand them wanting you to go to a dealership if there was one nearby, but I live in Torquay, the nearest dealership is Exeter which from my house is approximately a 40 minute journey. I simply stated we had just under a quarter of a tank of fuel, to which they asked if the warning light was on? Me being me, was honest and said no, they then checked to see when the car was last serviced and that was it. Job done.

Regards,
John

 

[SimonsMerc]

Well either that was a long time ago, or someone made a mistake. It's a constant complaint (from people who don't realise until it's too late) that the AA is a *breakdown* service.

From the AA's T's & C's:
1n) in the event that You require vehicle recovery following an accident, the AA can, if You require, provide this for You but will not be responsible for meeting the costs involved. If the AA does agree to provide recovery in these circumstances You will be responsible for, and required to pay, the AA's charges for this service (including, but not limited to, any charges relating to any specialist equipment used). In the event that, following an accident, You require one of the additional services available under Relay Plus (and You have the relevant cover), the AA can arrange this for You but will not be responsible for any costs involved. You will, therefore, be required to pay on request any applicable charges. In regard to all matters referred to in this clause, You must give the AA, on request, any relevant information it reasonably requests. Please note that, following a road traffic accident, or otherwise, it is and remains Your responsibility to ensure that You properly comply with any requirements of Your motor insurer in making a claim under Your motor insurance policy;

Wow. You're right - I just checked. Someone must have either made a mistake or taken pity on us!

-simon

 

[MJL1]

Can it be true?

Having recently got my first expensive E320 Sport (2007) and wanting to know had I bought a lemon, as it was due a service I booked it in to Vikings in Ashford to do the work. Apart from new front brakes and a belt needing replacement they happily carried out the service and 44 point health check, video sent to home etc etc, and when I went to pay I was informed that as I've had the service carried out, although the last 2 were at independant MB garages, I now had Europe wide breakdown cover until the next service.
Does it actually work or is it something to avoid and get independant due to the service history?
Your words of advice would be appreciated

thanks

 

[bob6600]

Mobilo can be very good and worth keeping imo if you can.

 

[Piff]

Having recently got my first expensive E320 Sport (2007) and wanting to know had I bought a lemon, as it was due a service I booked it in to Vikings in Ashford to do the work. Apart from new front brakes and a belt needing replacement they happily carried out the service and 44 point health check, video sent to home etc etc, and when I went to pay I was informed that as I've had the service carried out, although the last 2 were at independant MB garages, I now had Europe wide breakdown cover until the next service.
Does it actually work or is it something to avoid and get independant due to the service history?
Your words of advice would be appreciated

thanks

You need to check the exact wording in your service manual.
I was once sold an ML by a main dealer with 2 indi stamps in the service book. Main dealer claimed that their service & vehicle check would put the car back in the mobilo scheme.
Prompted by a thread on here (maybe this same thread?) I double checked the wording in my service book as mb varied the terms from year to year.
Took it up with the supplying dealer & they took it up with mbuk.
Vehicle could not be re-enrolled in mobilo so I rejected it as that was a specific condition of the purchase.