Never buying Merc again. Pretty depressed atm..

[Vinylhead]

Fantastic news! Really pleased to hear your problem was eventually sorted out.

 

[television]

Very good - I'm quite happy with the mileage on my car, (it was not supplied by Doncaster). I have a suspicion that someone occasionaly forgets to write down the mileage, and then makes it up.

They have now corrected my record, after I got grumpy about being questioned about it every time.

Having said that... I have just checked my Service book and it shows only one service at 27,732 miles. But I know it was on a forceourt for a long time, becasue I help looking at it.

But no Harrogate knew the car well, it being an ex-demo so I think it's straight (and hopefully rattle free after today!).

And I cannot bring myself to speak to customer service at this time!

BUT - have just had a call from the dealer - the car needs a new gearbox

David

If it is the glycol issue the chance of it wanting a complete box is rubbish, 95% get by with just the torque converter and rad change

 

[Donza]

Fantastic news! Really pleased to hear your problem was eventually sorted out.

Well...

I'm still waiting for compenasation for the trouble i have went through.

Just rang customer service again. Garage seems to be fobbing me off atm. "He is busy in a meeting" etc..

So the saga is ongoing.

At the end of the day. A full refund of the cars value is not enough, my father i think is contemplating going to get the solicitor involved.

What about the tax, diesel, insurance admin costs. Not to mention time wasted and the stress caused by this situation.

Its the principal.

MB UK is still awaiting a full explenation from the dealership i have been told.

 

[glojo]

Well...

I'm still waiting for compenasation for the trouble i have went through.

Just rang customer service again. Garage seems to be fobbing me off atm. "He is busy in a meeting" etc..

So the saga is ongoing.

At the end of the day. A full refund of the cars value is not enough, my father i think is contemplating going to get the solicitor involved.

What about the tax, diesel, insurance admin costs. Not to mention time wasted and the stress caused by this situation.

Its the principal.

MB UK is still awaiting a full explenation from the dealership i have been told.

Are you writing to Mercedes-Benz UK? I ask this because it is important to have a written record.

Once you have a contact, then is the time to develop I rapport.

I have nothing but praise for MERCEDES-Benz UK and it is in their interests to play this down.

Whilst our negotiations were ongoing, my wife received a couple of bouquets of flowers, I received two separate bottles of spirits and we still exchange Christmas Cards with the person that dealt with our claim! Why was I so spoilt?? I think it was because I never once moaned, never made demands and we always laughed and joked. The lady was impressed with this type of attitude and quite simply could not do enough to help us.

By ll means go down the legal route, that's your option, but why not let Mercedes-Benz do the talking? Why not look up all the options you would like on a specific model, and then very subtly during a light-hearted conversation, drop the hint that this might placate you?

If you have already made demands then once more, this suggestion might not work.

What was the actual mileage on your invoice?

I am once more asking because I am so very, very curious. If it were me, then I would want to know every little detail of where and how this thing got clocked, but that is not really your concern. It is me being me.

Have you a copy of the old MOT?

It is very simple to look up the old MOT and find out the mileage.

I'm amazed that the dealer never knew as they would not usually sell a high mileage vehicle to the public, plus of course that sort of mileage would have seen them paying a darn sight less for it than they would have if it had 90,000 miles on the clock.

Good luck

John