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Wasting the time of an Indy

Quite frankly, I'm surprised that Jay, Olly and the others don't insist on payment for the parts upfront. Merparts in Port Glasgow politely requested this and I had no problem whatsoever.

Having said that, I'm £2k down and still have no car... :doh::D
 
Quite frankly, I'm surprised that Jay, Olly and the others don't insist on payment for the parts upfront. Merparts in Port Glasgow politely requested this and I had no problem whatsoever.

Having said that, I'm £2k down and still have no car... :doh::D
Indeed - my local dealership asks for payment up front (over the phone if necessary) for the parts.

This is often quoted but I dont believe is legally true. If someone books an appointment and doesnt show then that is fact and it is not illegal to report facts. worst case you would go to court and if you have the evidence then it would be found in your favour.
Well, yes and no. The data needs to pertain to “personal data”; or data which relate to a living individual who can be identified. (e.g. a name)

Next, you would need to ensure that when you collected said data, you informed the person of the intended use, so you would have needed to inform them that you will publicly disclose said information about them if they don't show up. (and of course informed your controller, but you have to do that anyhow as you are collecting PI data). So there may be a workaround.

That said, under 2.10 (Right to prevent processing likely to cause damage or distress.) you may fall foul anyhow if said person asks you to remove the public shaming.

So, you may have a solution if when you originally collect the data, the subject is informed of how said data will be used, and how long it will be used for, but someone may still take a dim view.

There's also the reputational fallout - there is bound to be a customer who then goes to the daily mail with a sob story, and next thing you know there's an article about a dealer who publicly named a customer who was in A&E.

Finally, don't forget that pretty soon, the EU DPD should finally be ratified, which all (should/may) further strengthen data privacy.

M.
 
I have a clothes shop and we have started taking deposits on stuff we order people.

There is a reason we don't have it in stock, such as most blokes don't want a super skinny Barbour wax jacket in bright pick in a 52" chest!!!
So when I call you and say its in and you reply "Oh I've changed my mind, but you'll have no problem selling it."

Oh yeah, I often get obese ***** who want to dress like a dildos coming in, I'll have no problem shifting it......Sir.

Have you still got that jacket, I might be interested? ;)

Just kidding, but your words did make me laugh even though I appreciate it's not a laughing matter!
 
As I customer I benefited from this problem. Needed a new multifunction stalk for the 124. Amazingly local dealer had it in stock. They were so pleased to get rid of it that they gave 40% off. It had been sat there over 2 years after being ordered and not collected.
 
As a new owner of a W220 that needs some work doing to it I have read numerous comments on here about the recommended indies and have contacted a few of them for a price as that obviously plays a part in getting work done but now that I have made my choice I will stick with them (once I get the cherished plates fitted) but I would have no problem paying for parts up front, especially if I am specifying them. I would also consider it rude if I booked an appointment and didn't show up without a good reason and the courtesy to ring either before or as soon after as I could.
 
As I customer I benefited from this problem. Needed a new multifunction stalk for the 124. Amazingly local dealer had it in stock. They were so pleased to get rid of it that they gave 40% off. It had been sat there over 2 years after being ordered and not collected.

I popped into my local dealers to order an obscure part for the SL, and was quite surprised when the dealer said they had it in stock. They were quite surprised by this too.

Turns out it had my name on it, literally. Something I'd ordered about 5 or 6 years previous, I'd forgotten about it and they had forgotten to phone me to tell me it was in. :doh:
 
For first time custom I would agree that an upfront charge or deposit would be reasonable if it was a non stock item. Fortunately I used my indie twice for servicing (mine and the wifes car) before actually needing anything ordered for unexpected maintenance.

But after those first two jobs I've had a good rapport with him and I'm sure he would order a £2000 part for my car if it needed it, he does me good prices, discounts on his time, and doesn't mind if I bring my own parts either.

Though I am nervous when I recommend someone to him for fear that they will be a no show as it would rub off on me.
 
One of the most frustrating issues I have is customers not re-fuelling the loan cars I have. Some just refuse to do it. I only charge a fiver to cover the insurance and maintenance!
 
One of the most frustrating issues I have is customers not re-fuelling the loan cars I have. Some just refuse to do it. I only charge a fiver to cover the insurance and maintenance!

Why not just keep the tank full and say, when you let them have it, that you expect it to be full on return. If they don't then just add on a charge for the petrol.
 
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Just to clarify, I was suggested naming and shaming with regards to forum members and their forum names - as that is what I thought the OP was implying.

You can't be posting up real names etc. on a public forum.
 
One of the most frustrating issues I have is customers not re-fuelling the loan cars I have. Some just refuse to do it. I only charge a fiver to cover the insurance and maintenance!

Yeah, is annoying for the next customer if the garage owner leaves it empty as well.

I always make a point of filling up a loan car to where it was when I started and usually over.

Workout how much a tank of fuel is for that car and divide it into say 8ths and just bill them.
 
Indeed - my local dealership asks for payment up front (over the phone if necessary) for the parts.

Well, yes and no. The data needs to pertain to “personal data”; or data which relate to a living individual who can be identified. (e.g. a name)

Next, you would need to ensure that when you collected said data, you informed the person of the intended use, so you would have needed to inform them that you will publicly disclose said information about them if they don't show up. (and of course informed your controller, but you have to do that anyhow as you are collecting PI data). So there may be a workaround.

That said, under 2.10 (Right to prevent processing likely to cause damage or distress.) you may fall foul anyhow if said person asks you to remove the public shaming.

So, you may have a solution if when you originally collect the data, the subject is informed of how said data will be used, and how long it will be used for, but someone may still take a dim view.

There's also the reputational fallout - there is bound to be a customer who then goes to the daily mail with a sob story, and next thing you know there's an article about a dealer who publicly named a customer who was in A&E.

Finally, don't forget that pretty soon, the EU DPD should finally be ratified, which all (should/may) further strengthen data privacy.

M.


Banned for... oops wrong thread :D
 
IanA2 said:
Why not just keep the tank full and say, when you let them have it, that you expect it to be full on return. If they don't then just add on a charge for the petrol.

That's what we do.

They still refuse. I've tried everything.
 
Add the cost of the fuel into your labour charge?
 
It all depends how much they use it. One of the cars can do 500miles a week!
 
BlackC55 said:
It all depends how much they use it. One of the cars can do 500miles a week!

Our Indy does the reverse, provides cars with no fuel leaving the problem to the users, it seems to work and no one complains
 
We just ask our customers to return with same amount of fuel. There is a petrol station here so not much excuse.

Although customers do tend to get a bit funny if its one of our cars in for warranty work and in this case ill fill enough to get them to wherever they live and back.
 
One of the most frustrating issues I have is customers not re-fuelling the loan cars I have. Some just refuse to do it. I only charge a fiver to cover the insurance and maintenance!

The easy answer to that one is to give the loan car out with just enough to get to the nearest petrol station .

Give it out empty and tell them to bring it back the same way . Excess fuel can be siphoned out and is your gain :)
 
That's what we do.

They still refuse. I've tried everything.

Not very nice people :ban:
 

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