Warning: I may get a bit ranty.
Picked one up which has been at the main dealer for more than 7 weeks for diagnosis and parts. The day before it went in it was fully detailed as I intended to take it to an event the following day. When I went to collect it the dealer asked me to leave it with them, as they could get potentially get the parts overnight and get it sorted, so I left it there and took something else to the event.
More than 7 weeks later…
I received a text message last week whilst I was on holiday to say that the main part they need is still unavailable with no date given, and so asked me to collect it. Perfect as I’m going to another event tomorrow and I can take it having not seen it for almost 2 months. Arranged a short notice detail for today to make sure it looks it’s best.
So I called ahead yesterday to check the status on the part, ask that it is all back together and confirm that it will be ready to collect today, and they said yes anytime from 0830 today. Brilliant. I’d prefer for it to be fixed but at least it will be at home rather than at the dealership, and I can use it tomorrow whilst the weather is good.
Arrived, waited, they eventually handed me the keys. My spider sense was tingling so I asked about the part date and was told they’re still waiting. I asked them to double check, and whilst they were gone I asked parts - hey presto it is being sent from Germany on Thursday. What are the chances - had they checked I bet that date was known for several days.
My spider sense was still tingling so asked whether it’s definitely all back together and they said yes. They then asked whether I actually intend to drive the car. I said yes, and they replied with, well it might might not be that back together! Cue one hour wait for them to put it back together - at least it’s the tech who works on all my cars and I trust. The Tech was equally baffled and frustrated.
The car is back. I arrived home 5 minutes before my detailer. It looks great and I’ll use tomorrow. Very frustrating. I can’t help but think that if you don’t need a courtesy car then you get bumped. Back again next week for them to fit the blooming part. I will ask them to service it at the same time and will be asking for a discount! Waiting for them to tell me it’s not covered by warranty next…
Rant over. I feel much better.
![20240806_155912[1].jpg](https://forums.mbclub.co.uk/data/attachments/133/133400-67fcbeb4a5b2c1e46da34a4f9a48b597.jpg?hash=Z_y-tKWywe "20240806_155912[1].jpg")
