Thumbs UP Mobilolife. Thumbs DOWN MB SHEFFIELD!

[Bobby Dazzler]

When I picture this woman I picture Tina Kanarek.

Can't place her? See here...

http://www.youtube.com/watch?v=2a4gyJsY0mc

 

[kbhogalW126]

Just spoke to the dealer and told him how upset I was over this weeks fiasco and the incident last year.

He advised that the whole service department is being overhauled and by the delivery date (january possibly) it would be totally better to what it is now.

Apparently they realise that they have a "problem."

Also, he said that the person involved will shortly be looking for other employment because i'm not the only one who has been treated badly.

I asked if i was treated badly because I haven't bought expensive cars and he said that it doesn't matter whether you buy a cheap or expensive car, all customers should be treated decently with respect.

I'm thinking now, should I take what he has said and order the car from him or should I go to another dealer in Sheffield, Europa, and order from them?

KJ

 

[Carrotchomper]

I asked if i was treated badly because I haven't bought expensive cars and he said that it doesn't matter whether you buy a cheap or expensive car, all customers should be treated decently with respect.
KJ

KJ, I think your past automotive choices cannot by any stretch of the imagination be considered "cheap"!

And I fully expect to be treated with the utmost respect and diligence, as you say, no matter what I am buying. I have a real and very angry bee in my bonnet about shops/other "service" outlets who think they are doing you a favour taking your money.

I am gobsmacked by the original post that they would even contemplate charging to rectify a VERY major and VERY dangerous fault on a brand new car.

Obviously someone has the hang of customer service at the dealership though, due to the generous accessory offer.

At the end of the day, minor staff at a posh outlet are no more important than minor staff at any other outlet. You are King!

 

[IanA2]

....I have a real and very angry bee in my bonnet about shops/other "service" outlets who think they are doing you a favour taking your money.

Quite right....

 

[kbhogalW126]

At the end of the day, minor staff at a posh outlet are no more important than minor staff at any other outlet. You are King!

Where's my Crown?

I felt better treated when I had Focus's and Mondeo's by Ford main dealers!

 

[Carrotchomper]

Where's my Crown?

Go and ask the nice lady for it

 

[glojo]

Go and ask the nice lady for it

Judging by what has been said about her; he might not like where she puts it.

Be you a tramp, or be you a king, you should always be treated with respect.

John

 

[Silestanix]

Appaling behaviour from a dealership...!

MB S&B Commercials are just as bad, I once spent all day (8 hours) waiting for my Vito to be fixed...and a week later, the fault re-appeared. I was NOT happy.

I felt better treated by BMW when I got bits done on my N-plated 525i, and also by Renault when I had my Clio. Both dealers treated me well, but in my experience and my mums (23 year car ownership) experience, MB dealers are the worst.

 

[drbsheffield]

Doesn't suprise me at all what you say about MB Sheffield, I go to Europa in the city, they are fantastic, they really are go there!
My brother had a nightmare with his new SL going wrong all the time due to it leaking water, MB sheffield were horrendous for service not interested in the slightest despite the car being 67k!
Honestly try Europa they are by far the best dealer I have used!

 

[srtaylo0]

MB Sheffield are really poor ! - I took one of my previous cars there to have a new steering rack fitted under the warrenty - took them longer than expected and when I got the car back there was an inch long scratch in the drives seat (leather) and scratches all over the dashboard - it looked a right state. When I complained they tried to tell me the car was delivered to them like that ! After a long "discussion" in the car park they agreed to fix the scratches as "a good will gesture"
As a good will gesture I bought my next car from mercedes nottingham and as a further good will gesture I get it serviced at europa in sheffield.

The guys at Europa are really really good - and actually seem to care about their customers......

 

[Merc-C180K]

MB Sheffield are really poor

[Off Topic] Porsche Sheffield are the same....

 

[srtaylo0]

same company isn't it ?

 

[Merc-C180K]

same company isn't it ?

Quite possibly

 

[kbhogalW126]

Same company - JCT600. Avoid them like the plague!

 

[kbhogalW126]

An update of sorts!

I had a call from MB Sheffield this morning asking if I still had my car.

I said Yes I do.

Then the caller said "would you like to book it in for its MOT and service?"

I flipped!

Not usually my style but what I said is not printable.



Imagine, the cheek!

 

[glojo]

Then the caller said "would you like to book it in for its MOT and service?"

So did you book it in?

 

[kbhogalW126]

What do you think?

 

[dsolds]

Kind of off topic but I had the exact reverse in MB Tamworth. Some years ago, 2002 ish I think I was in the market for an ML. MB Tamworth had several nice ones on the front so in I went. Salesman said, and I quote "Sorry, we're off to watch the Villa now, you'll have to come back tomorrow"
So this to$$er would rather watch a footie game than sell me a 35 grand car.
My response was to purchase a similar (better spec) ML500 from MB Direct in Erdington, Birmingham. Vowed never to return to MB Tamworth as long as I was still drawing breath.
Anyway, last year I had an issue with my E class, called out mobilolife and they took the car to MB Tamworth for repair. Needed a new exhaust section due to internal collapse. Everything was done exactly as it should be. Helpful, polite, problem fixed, car valeted. Spot on.
My point?
Car salesmen don't have to have ANY qualifications. Technicians do have to be trained and qualified. So, I have formed the opinion that all car salesmen are simply market traders in suits and cheap aftershave.
If the salesman is nice to you, you need to understand he is only being nice to your wallet.
If the service guy seems a bit terse it's probably because theres an idiot in a suit (or a dragon in a skirt) booking in more work than he can handle, all in the name of a quick sale, or profit if you prefer.
If you follow my example, I am on 1st name terms with the senior workshop mechanic where I get my car serviced. And yes, I would cheerfully have a pint with him. The salesman however, I would not pee on if he caught fire. Nuff said.