First problem with C63

[Marco66]

Thanks to all,
Whilst i can sort it out myself,why should i ?. There are 2 sticky pads approx 50mm long that have become unstuck and its these which i find totally useless,why didnt they use a full length strip and then it would have been bonded along the full length.
Their is now dirt between the two surfaces which will need to be clean and dry, so having spoken to Mercedes Whitfield on sat,their is no problem with them sorting it out ,but it is something which shold not happen on an AMG mercedes ,2 weeks old ,290 miles !!

 

[Alps]

agree guys, its a new car so let the dealers solve it, you asked if others have had the problem so i was giving a solution whilst at it...... its a common problem tho

 

[steve333]

agree guys, its a new car so let the dealers solve it, you asked if others have had the problem so i was giving a solution whilst at it...... its a common problem tho

Appreciate you was giving a solution Alps(would be very useful to someone with the same problem on an older car)

 

[st13phil]

There are 2 sticky pads approx 50mm long that have become unstuck and its these which i find totally useless,why didnt they use a full length strip and then it would have been bonded along the full length.

It's common practice not to bond along the entire length of a long joint between two complex curve surfaces unless required for sealing purposes. It may sound perverse bearing in mind your current experience, but there's less chance of the bond failing if it's just bonded on pads.

As you're doing, let the dealer fix it. Much less hassle for you, especially if you don't have the right materials.

 

[kamalpatel12448]

Folks - any other known/common problems on C63's?
Thanks,
Kamal

 

[Simon_M]

It wakes the neighbours every morning I start it up

 

[mika]

It wakes the neighbours every morning I start it up

Ask the neighbours to get up earlier

 

[kamalpatel12448]

It wakes the neighbours every morning I start it up

If that is the only other known problem I can live with it :bannana:. I leave quite early in the morning sometimes, unlucky for some when I do .

 

[markjay]

VHB tape does have some advantages: 3M#

That's correct. Rolls Royce use it on their Trent 900...

 

[akhan48]

It goes through rear tyres VERY quickly!

 

[Marco66]

Just a quick update,took the car to MB Whitefield today.
On arrival they looked at it and came back with a phot copy of a map and wanted me to take it to their body shop in manchester where they could then take some pics and send them to MB at Milton Keynes for authorisation.
I like to think that im easy going and dont get stressed,but i wasnt happy,told them its only 2 weeks old ,320 miles & to get someone to call and collect the car and sort it out.(Basically in english)
Anyway they spoke to Milton Keynes and will collect the car ,remove the spoiler and bond it properly.
Oh yes at first the gentleman said that i must have used a jet wash ,i havnt but i also havnt read in the maual that Mercedes cars cant be jet washed in case bits fall off

 

[The _Don]

Mercedes looking after their prime amg customers - NOT.

 

[trapperjohn]

Oh yes at first the gentleman said that i must have used a jet wash ,i havnt but i also havnt read in the manual that Mercedes cars cant be jet washed in case bits fall off .
　
That comment would have light my blue touch paper big style. An AMG at speed in the rain probably has more power than my jet washer in any case. Better keep on eye on your front bumper in the next shower you go through.. Shower, exactly what they employ at MB Whitefield.
I had a look at their website and thought you would be OK when you went in. A large helping of Northern Nous and thinking of how to exceed when a customer has been let down outside of their control would see this be a non issue. Que. major disappointment for you and aspiring new AMG/Mercedes buyers,
Whatever happened to "Customer Satisfaction" "Beyond Excellence" "Behavioural Differentiation" to keep the customer coming back and feeling really chuffed with his new AMG and the whole Mercedes experience.. Gawd, pass me a bucket, make it a large one.
Rant over and its nothing to do with me. Hope its fixed soon for you.
I wonder how much different the actions and reactions of the staff would have been if you had been wearing a headcam and recording for all to see.

http://shop.ebay.co.uk/?_from=R40&_trksid=p5197.m570.l1313&_nkw=headcam&_sacat=See-All-Categories

 

[Benjy]

[Oh yes at first the gentleman said that i must have used a jet wash ,i havnt but i also havnt read in the maual that Mercedes cars cant be jet washed in case bits fall off [/QUOTE]

What a stupid thing for him to say......If there is an excuse I swear MB can come up with the best!

 

[st4]

Oh yes at first the gentleman said that i must have used a jet wash ,i havnt but i also havnt read in the manual that Mercedes cars cant be jet washed in case bits fall off .
　
That comment would have light my blue touch paper big style. An AMG at speed in the rain probably has more power than my jet washer in any case. Better keep on eye on your front bumper in the next shower you go through.. Shower, exactly what they employ at MB Whitefield.
I had a look at their website and thought you would be OK when you went in. A large helping of Northern Nous and thinking of how to exceed when a customer has been let down outside of their control would see this be a non issue. Que. major disappointment for you and aspiring new AMG/Mercedes buyers,
Whatever happened to "Customer Satisfaction" "Beyond Excellence" "Behavioural Differentiation" to keep the customer coming back and feeling really chuffed with his new AMG and the whole Mercedes experience.. Gawd, pass me a bucket, make it a large one.
Rant over and its nothing to do with me. Hope its fixed soon for you.
I wonder how much different the actions and reactions of the staff would have been if you had been wearing a headcam and recording for all to see.

headcam items - Get great deals on Photography, Consumer Electronics items on eBay UK!

Hi John, fear not, lower order MB customers get duff treatment too.

Great cars, shame about the dealers.

 

[LTD]

Authorisation ?

The fitting of the spoiler from the factory is not 'fit for purpose' and there is legislation covering that.

How would MB have reacted if the spoiler decided to detach on the motorway and killed a motorcyclist ?

Your dealer is an idiot at best. There should have been empathy, an apology and then a resolve without you needing to do anything other than report the problem.

 

[Palmball]

Oh yeah...this great service I'm reading about makes me feel really good about buying my 3rd AMG in a row.

It's a good job the cars are OK as MB UK (or rather their dealers) are sh!tboxes.

 

[kamalpatel12448]

When will these donks learn!

 

[whitenemesis]

Oh yeah...this great service I'm reading about makes me feel really good about buying my 3rd AMG in a row.

It's a good job the cars are OK as MB UK (or rather their dealers) are sh!tboxes.

That's the relevant bit ..

You receive bad service from a dealer, report it to MB UK. It's the only way they will find out.

 

[davidjpowell]

It should not happen, but in the world of putting new cars together these things happen. At least MB (after a swift kicking) are now dealing with it.

Compare with a Renault dealer - you would never complain about MB service again!