Their argument is that height wasn't put in, totally ignoring that the right suspension code was used. I've also received a letter from the CEO office which closes the door even further. Mercedes is not liking this at all.
I think in order for this to progress in a positive manner a motoring body needs to get involved but other than PH no one wants to run with this. I wonder why as its a pretty big story especially now that Brexit is on the horizon....
D
Deleted member 6183
Guest
I thought as much.
I took my c43 to Mercedes Stourbridge to have a look at the scrubbing noise - a techician sat in the car I replicated the problem and he said that there is nothing he can do about it and advised that a lot of people are having the same issue.
I then called Wolverhampton and they advised that it wasn't an issue they were aware of and advised me to bring the car in. Is there nothing they can do to rectifiy
I then called Wolverhampton and they advised that it wasn't an issue they were aware of and advised me to bring the car in. Is there nothing they can do to rectifiy
What would be the point of making potential buyers sign a "waiver" if they have no intention to come to some sort of arrangement with existing owners? It looks as if MB-UK are trying to cover themselves for all future sales, but have something in the works to appease those who didn't sign the ridiculous waiver.
My guess is MB may offer a set of winter's to existing owners -- to be consistent with the dribble they've been spouting ever since this issue came to light. Am not holding my breath that 'Technical Experts' will find a solution to the actual design problem. Yet another band-aid on a stab wound.
Hello c43amg84,
I would suggest Wolverhampton MB are not telling the truth or haven't sold any GLC's, which is highly unlikely.
My dealer and many others have stated that all GLC's have this inherent fault and they have dozens of owners complaining and shouting at them. The dealers are simply passing on the message from MB UK that this is a characteristic that's effects comfort in the right-hand drive GLC range here in the UK - left-hand drive GLC's in Europe and the US do not have this characteristic fault.
I would recommend registering on this web site and completing the survey, so we can try to identify the facts and possible ways of getting this fixed,
https://www.mercedescrabbing.org
Take a look at our YouTube videos showing how bad the crabbing and juddering is,
https://youtu.be/E9vpoYz0Msw
https://youtu.be/g2wfEMQY0nc
Hope this helps,
Tony
Can any owner say with absolute certainty that winter tyres will cure/ease the problem because as I see it MB say it will prevent/reduce the problem but no one has actually put this to the test?
Driver200 - I asked the same thing to my dealership when I questioned them over the issue - they had said no one has had winter tyres fitted to their vehicle from their dealership so there's no first hand information on whether it significantly reduces the crabbing / skipping.
Additionally, 1 customer has gone down the route of ordering winter tyres, but as they don't have stock and the time frame is unclear when they'll become available, the customer is effectively stuck with the vehicle how it is until the tyres arrive.
I haven't heard or read of any concrete evidence supporting MB-UK's claim.
Guessed as much as it wouldn't take too much to put MB's theory to the test and that way it would give much greater clout to this whole argument. It seems to me that everyone -including MB- are expecting this problem to fade away when summer arrives but no one actually knows for sure this will be the case. Its a crazy situation.... What really surprises me is that not one motoring organisation has put this theory to the test either as it wouldn't take too much for them to source and trial this as its a pretty big motoring feature. As an aside in my case I occasionally get crabbing but -so far- its not too bad and I can live with it but I am more concerned about if I experience excessive tyre wear which may take a while to manifest itself. So may start a separate Thread specifically related to C 4Matic owners and their tyres. Will see let me know if you feel this would be a good idea.
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They have categorically told me it is ALL GLC, and the 43 models of the C and E class that are affected.
I have been 'offered' winter tyres at cost price, except for the fact that they can't give me the price as they cannot get the tyres, and actually now aren't certain whether tyres are available for my wheels at all. So their offer to resolve it is me spending money on wheels and tyres. Oh and they made it clear that the offer is not an admission of a fault, but purely a token of good will to keep me as a customer. And strictly between me and the dealership as no funds have been provided by Mercedes UK to resolve this.
Wow isn't that a nice and generous offer
I will complete the survey. Is it even worth letting them have my car for the day to look at it?
They have categorically told me it is ALL GLC, and the 43 models of the C and E class that are affected.
I have been 'offered' winter tyres at cost price, except for the fact that they can't give me the price as they cannot get the tyres, and actually now aren't certain whether tyres are available for my wheels at all. So their offer to resolve it is me spending money on wheels and tyres. Oh and they made it clear that the offer is not an admission of a fault, but purely a token of good will to keep me as a customer. And strictly between me and the dealership as no funds have been provided by Mercedes UK to resolve this.
Wow isn't that a nice and generous offer
Well its easy for me to say as its not my money but wouldn't it be a great exercise if you had winter tyres fitted and still had the problem. What do you think their response would be then? I understand sourcing WT's is difficult during the winter!! but at some point this will need to be done by someone in order to put MB's theory to the test surely?
Complete waste of your time and petrol.
This is what the dealer will do > https://youtu.be/BOmcN3lhE2A
You will receive a standard letter informing you it's a characteristic that only effects comfort of the car and not a safety fault. They will recommend fitting Winter Tyres at your expense, but if you have 20 / 21" wheels this might not even be possible, not to mention very expensive
Our dealer has looked at our car 3 times and always comes back with the same response - SHOCKING
I would strongly recommend complaining to MB HQ - although they won't do anything either, but at least they will start to become aware of the scale of this problem, I hope.
Tony
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HumberMart
Active Member
It would be interesting to know (assuming winter tyres does reduce the effect) whether it is just the added flexibility of the side wall that makes the difference, or if it could be the increased grip that forces the clutch to slip in the transfer box as it needs to do at full/near full lock. (rather than the less grippy summer tyres simply skipping to relieve the sideways force).
If it was just the added flexibility, I can't quite understand why the C43 I drove on 18's in mild weather still did it to the point that the bangs and jumps became embarrassing to both passengers and passers-by.
Maybe with a bit of forum 'Crowd Funding', someone like Wheels-in-motion could do some worthwhile tests on a batch of suitably motivated owners cars, with differing wheel sizes, and summer/winter tyres.
Problem now is, with ambient temps in double figures, simulating the effect below 7C.
In any event, all this sideways force, whether its Ackerman, geomtery, or wind-up related, is going to take its toll. Tyre wear, component stress, random loss of grip in awkward places, are bound to compromise something, at sometime.
I would suggest to provide them every opportunity to fix and investigate the problem. When it comes down to rejection, and if they fight it, any adjudicator will look favourably upon you having cooperated and provided every opportunity get it it fixed. So yes, in my opinion and I know how annoying and time consuming and wast of time it is, go with the motions, and provide them the vehicle whenever they want.
I was ready to buy a set and sort out the bill with Mercedes later as we had a family outing planned and I can't go on on my summer tyres. It has to be said, I would not have bought the wheels/tyres from Mercedes as the cost is just plain ridiculous. But our plans changed, my wife really doesn't want to drive this car anywhere. And we just use my 4wd Golf R and leave the AMG on the drive way. As such I'm not spending £1,800 of my own hard earned money on a set of ugly after market small wheels with tyres on my Mercedes-AMG.
I've also challenged my retailer to demonstrate it to me, and to lend me a pair. But the not so funny joke is that they don't have any and can't supply any if they wanted to.
In the meantime the latest campaign, live since this morning is; Dear Garry Savage, there is something you need to know.
Directly aimed at the CEO of Mercedes UK. Posts are starting to flood in from owners, and the page is beginning to build nicely. Only registered and verified users will have access to a form that will make a post automatically on that page.
https://www.mercedescrabbing.org/dear-gary-savage-something-know/
So if you aren't registered yet, please do register and make your voice heard.
Directly aimed at the CEO of Mercedes UK. Posts are starting to flood in from owners, and the page is beginning to build nicely. Only registered and verified users will have access to a form that will make a post automatically on that page.
https://www.mercedescrabbing.org/dear-gary-savage-something-know/
So if you aren't registered yet, please do register and make your voice heard.
Complete waste of your time and petrol.
This is what the dealer will do > https://youtu.be/BOmcN3lhE2A
You will receive a standard letter informing you it's a characteristic that only effects comfort of the car and not a safety fault. They will recommend fitting Winter Tyres at your expense, but if you have 20 / 21" wheels this might not even be possible, not to mention very expensive
Our dealer has looked at our car 3 times and always comes back with the same response - SHOCKING
I would strongly recommend complaining to MB HQ - although they won't do anything either, but at least they will start to become aware of the scale of this problem, I hope.
Tony
Has anyone on here had any positive response from their dealership or is everyone facing the same problems nationwide?
I am aware of a couple of people who have stated they managed to get a rejection. However when questions whether it was a rejection or buyback at a loss. Or any other details you never hear from them again.
Draw your own conclusions
They have categorically told me it is ALL GLC, and the 43 models of the C and E class that are affected.
I have been 'offered' winter tyres at cost price, except for the fact that they can't give me the price as they cannot get the tyres, and actually now aren't certain whether tyres are available for my wheels at all. So their offer to resolve it is me spending money on wheels and tyres. Oh and they made it clear that the offer is not an admission of a fault, but purely a token of good will to keep me as a customer. And strictly between me and the dealership as no funds have been provided by Mercedes UK to resolve this.
Wow isn't that a nice and generous offer
To force owners to buy another set of wheels and tyres just to feel safe driving a 40k+ car is absurd. I just don't get the reasoning from MB-UK that it's a comfort issue only, with yourself and others stating clear excessive tyre wear as a result of the fault. Will it take a major accident for MB to take notice and admit this goes beyond a comfort issue. Crabbing at low speed might not in itself be dangerous, but the overall wear and tear can and will one day cause an accident.
You're right - it would be good to find some anecdotal evidence that winter tyres do / do not alleviate the problem. MB-UK are probably hoping that the noise around this issue disappears over the summer - and it will be interesting looking on to see if owners (including myself) report crabbing still exists when the temperature in the UK heads into the teens or higher.
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