Do dealers test drive car after major B service?

[def90cars]

Not that it helps you, but I always tell them not to take it out.
I have a good relationship with the service manager - he knows I am **** about my cars.

 

[markjay]

There could be a valid reason for the 10 miles journey.

E.g., my local Vauxhall dealer used to drive my Omega to an MOT testing centre and back (I asked for MOT together with annual service), as they did not have an MOT station in house.

 

[knight80]

Sorry to hear that mate. But about my Mercedes dealer ship they service the care as u r waiting , they also have pick up and delivery home service but I never used to it.


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[Dinnie]

There was something on Britain's dash cams on TV the other night. An e-class owner took his car in for a main dealer service and the MOT station ( separate to the main dealer) took it for a high speed joy ride. The dash cam picked this up including the phone conversation to his mates boasting about the power.
But otherwise they can be helpful for example picking my car up from the house so that they could have more chance of running the sat nav updates before the day ends.

 

[neilrr]

I saw that.

The high speed joy ride must have touched speeds of 60 mph. True it was through a residential area but that would be a danger to the driver's licence, not the car.

Couldn't see what the owner was upset about TBH.

 

[Proeliator2001]

It's not the speed that matters, why was the guy driving it like that at all. I totally agree the programme milked that for all it was worth and then some, but it just shows total lack of respect for someone else's property. Plus I'm assuming the driver was on a mobile while doing double the speed limit in residential area. Recipe for disaster and the guys deserves a kicking. 60 is residential streets is properly fast and demands total concentration.

Anyhows, update from dealer today. Made call to us and apologised profusely for catalogue of errors. Sounded genuinely sorry for the **** ups and most were just lack of comms as the work/status was passed around their various depts. The mileage was due to test run to get car to temp following coolant seal/s change to make sure it was water tight so no worries there. The call has just about restored confidence but they really need to sort out their internal processes. If I ran my team like that I'd be out of a job in under a week.

 

[John]

There was something on Britain's dash cams on TV the other night. An e-class owner took his car in for a main dealer service and the MOT station ( separate to the main dealer) took it for a high speed joy ride. The dash cam picked this up including the phone conversation to his mates boasting about the power.
But otherwise they can be helpful for example picking my car up from the house so that they could have more chance of running the sat nav updates before the day ends.

Yeah, I saw this.

It was the MOT station which MB Bromley were using.

 

[jacksona]

It's not the speed that matters, why was the guy driving it like that at all. I totally agree the programme milked that for all it was worth and then some, but it just shows total lack of respect for someone else's property. Plus I'm assuming the driver was on a mobile while doing double the speed limit in residential area. Recipe for disaster and the guys deserves a kicking. 60 is residential streets is properly fast and demands total concentration.



Anyhows, update from dealer today. Made call to us and apologised profusely for catalogue of errors. Sounded genuinely sorry for the **** ups and most were just lack of comms as the work/status was passed around their various depts. The mileage was due to test run to get car to temp following coolant seal/s change to make sure it was water tight so no worries there. The call has just about restored confidence but they really need to sort out their internal processes. If I ran my team like that I'd be out of a job in under a week.

Glad to hear it was a misunderstanding! Hopefully they'll take a look at their processes now [emoji106]


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[RonFleet]

Maybe they used your car to pick up spare parts.

Personally, I would expect my car to undergo a test drive after anything but a small service in order to check all is well. I've had service managers call me to say that my car was out being test driven and should be ready for collection within the next hour, for example. Perhaps it differs from dealer to dealer.

 

[Proeliator2001]

You'd like to think garages give them a run out to test it but it seems rare as rocking horse muck these days. Time is money and all that. Even ten years back dealers never ran cars I had serviced: I had one where they messed up tyre pressures and the car felt almost undriveable, like four flat tyres. You'd have noticed turning out the dealership let alone on a run.

I guess also that modern cars just don't usually need running to check them. Plenty of BITE fitted and they are designed to just work. Suppose only major tinkering need a run to test it was okay hence me wondering if a b service would warrant it (it clearly doesn't and was only run due to coolant system being disturbed).